To be perfectly honest, the difficulties we had in communicating with Christiani's in planning our wedding caused us a lot of anxiety. We booked our event a full year in advance, a...nd were frustrated right from the start. It took 5 months of reminders before we were able to get our confirmation sent to us. Had we not heard such rave reviews from our venue, we absolutely would have looked for another caterer. Difficulties communicating continued for the following 6 months, and it wasn't until two weeks before our wedding that I actually felt that our questions/comments/concerns were made a priority-- and even then, I often felt that my concerns were dismissed as unimportant. To be fair, I don't at all think that this is a reflection of the commitment of the Christiani's staff, but rather a blaring indication that the company either needs to hire more support staff or book fewer events.
What's remarkable, however, is that I would still highly recommend the company to friends. Our banquet captain, Delora (I hope I spelled that correctly), was absolutely wonderful-- professional, flexible, accommodating, and available to answer questions and concerns throughout the evening. The rest of the staff was also professional, and they made the venue just beautiful. We were also thrilled with the food and had many guests from all over the country comment that it was by far the best wedding food they'd ever had. So-- although I would also offer several disclaimers in regards to the ease of planning-- I would absolutely recommend Christiani's to a friend.