Chris at Christina’s runs a horrible business! Her word is not honest.
I ordered my wedding dress in December of 2016. It was the perfect dress. I planned EVERYTHING around my dress (my shoes, my veil, my decorations, my grooms’ tux, and my fl...
ower girl). In May Christina’s called me only 3 weeks to my wedding to let me know my dress had arrived. Turns out it wasn’t what I had ordered. I was in shock! There was no way they could get the dress in the color I had ordered so my decision was to take the dress they ordered which was White and I wanted NO WHITE or to take their floor model that was a size 8 and I am a size 18 and try to make a lace up in the back at the same price. So here I am paying full price for a dress that wasn’t what I wanted or one way to small that several people had tried on. Never once did Chris say she would compensate me for my troubles. She did however offer to alter my whichever dress I chose free of charge. I agreed to go with the dress not in my color only because it was my size. I was a wreck! I cried and cried and rushed all over the state reordering shoes, tux’s, flower girl dresses and basically changing everything for my wedding. I arrived on a Thursday night back to Casper as Friday morning Chris promised to have my dress ready! Ha! I walked in the door and Chris was out sick that day. Thank God my dress was there still but had never been touched! The staff called Chris and let me talk to her and I was livid. Chris then said she was sick but would get to it tomorrow. I just took time off work, then driving 5 hours, paying for a hotel and now she wants me driving back again and taking more time off? I informed Chris of her unprofessionalism and reminded her of how to use a phone. I as well run 2 businesses and I always try to keep my customers happy. Chris didn’t even have the respect to call me that morning and let me know it wasn’t done before I drove. She knew the day before it wasn’t done and still had no respect for me or my wedding nor keeping her word. Chris’s answer to the solution was to then pay for my alteration wherever I had it done. I last minute found someone to alter my dress and the bill was $400.00 I called Chris after and let her know I would be up for my check when I was in town. She claimed she wanted the bill first and the contact info of who altered my dress. I emailed the bill and contact info, waited a couple of days and then called again because I had heard nothing. After several days of no returned phone calls and multiple messages for Chris to call me I finally was able to get in touch with her and she refused to pay for alterations. She claimed $400 was too much. Christina’s cost me over an extra $1000.00 for my wedding because of their mistake. I was NEVER compensated anything back. Chris has a great staff, as I know none of this was there faults, but it’s pretty bad when all the girls working there tell you that “This really makes us think about the kind of person we are working for, we are here to make peoples special days special, not ruin them.”
Thanks Christina’s for Ruining My Special Day and Costing Me Money, Time, and Regret! Don’t Shop Christina’s! It’s A Joke!