Joe takes beautiful pictures, but taking pictures is just one part of the experience of hiring a photographer. His people skills and attention to detail are severely lacking. We got off on the wrong foot within an hour of meeting him, after he ...said we were ‘making it awkward’ by kissing too much. This felt odd to us, as this was our wedding day.
We also did not feel like Joe gave us adequate posing guidance. We are not models and, based on past experience with professional photographers, we anticipated that Joe would be able to give us directions. At a few points, I asked Joe for specific guidance on how to position ourselves to get a better picture and he would just shrug and impatiently say “I don’t know.” At one point, he told my husband ‘you don’t know how to pose your body,’ and then said he was putting my husband in “time out,” sending him to stand off to the side while he continued taking solo pictures of myself. Joe made this ‘time out’ announcement while taking a video to share on his public Instagram page. This sort of criticism, especially shared on a public forum, made us feel even less at ease.
Another issue was that we felt Joe did not take our picture requests into consideration. We took a helicopter to Knik Glacier in order to take a dip in a glacial pool. Joe had mentioned that his goal was to get some sexy, steamy shots to submit to an online site, however, we were not interested in sexy, steamy photos. We said we wanted fun, goofy photos of us, but Joe seemed more focused on his vision. This was frustrating for us, as what we wanted felt unheard and unimportant. Once we had stripped down into our underwear, Joe told my husband to put his pants back on because his (plain black) underwear were “lame.”
At several points throughout both days we shot with him, Joe chose to multitask by taking our photos while also taking videos for his Instagram at the same time. We felt it was unprofessional that Joe juggled the time we paid for with posting on his social media page.
Joe’s lack of focused attention also resulted in several photos that are awkwardly framed and feature unsightly details. We do not have any shots facing directly down the center of the aisle, as Joe was standing slightly off to the side as he took photos throughout the ceremony and afterwards for our portraits and group photos. In our group photos, Joe neglected to tell us we were not centered under our arch. On the glacier, Joe left my veil in a messy bunch by my feet rather than asking us to take the time to fan it out. These are details we feel are par for the course for any wedding photographer, but seemed to either go unnoticed or were purposely overlooked by Joe.
Lastly, our package included a $250 print credit for photos. During the two week period between receiving our photos and receiving the print credit code, we used an online service to have several photos printed at a very low cost. When we received the prints from Joe, we were surprised to see that they were indistinguishable from the prints we received from the online service - same photo quality, same photo paper, even shipped in the exact same packaging - despite the fact that Joe charged over 12 times as much as the online service. Also, the online service delivered our photos within three days of ordering them, whereas Joe’s photos took 7-10 business days to be delivered.