Chula Vista Resort

hank them enough.

end of the night for our guests and ourselves. The food was absolutely delicious and it even looked beautiful!!! I would absolutely recommend this venue to any and everyone!!! Nice to avoid dells traffic too.

nd she was wonderful. She communicated quickly and effectively via email and phone throughout the entire year. I had 100 questions for her that she answered promptly. She made sure we were always all on the same page. If I could give 4.5 stars, I would. We were told there wouldn't be transportation available to and from the tent, but then there was. This was a pleasant surprise but I wish I could have communicated that there WOULD be transportation to our guests prior to the day of. Also, we were told Chula would pack away our tier cake and freeze it for us, but it was sitting out on the table at the end of the night and was not packed away and froze for us. Other than those two things, we REALLY loved having our wedding at Chula Vista and we LOVED working with Jenny. She was super accommodating and wonderful to work with. My husband, the groom, got free golf the morning of the wedding, Jenny brought her personal projector for us to use the day of the wedding, the food was excellent, the bar staff was wonderful, and the tent was BEAUTIFUL. Everything was PERFECT. I would definitely recommend having your wedding at Chula Vista.

llergy) as well as a regular serving cake for the guests. They were very attentive to our needs, and the bartender was stellar. He was honestly one of the highlights of our event. Never have I been to an event where the bartender was a star vendor until now. He was so wonderful! Polite, accommodating, and went above and beyond with his service. 10 stars out of 5. The only less than 5 star component was the worn down bridal suite. It was comfortable but the furniture was well worn and some appeared to need replacement. There is also no late check out.. Luckily we didn't spend much time at the suite, and it was included in our wedding deal, so overall that was okay. No sign of any pests either, extremely clean. The cleanliness was noteworthy.

than a month before the wedding.. with all that being said, Taylor was amazing and did awesome at handling how flustered we were with having another new coordinator just before our big day! Taylor was very timely in her responses and if we had questions about anything she was awesome about explaining it all! All this COVID stuff has made planning a wedding crazy and Chula did a good job at keeping everyone feeling safe and keeping us in the loop while planning. At our reception, the servers were awesome and very quick with getting the food out. Our bartenders were amazing and we received a lot of compliments about them! We had two bartenders and there was hardly ever a line for drinks because they were so quick! We did give each guest who booked a room a welcome bag, but while walking back from the reception we were greeted by a random group that thanked us for their welcome bag. Obviously we had no idea who they were so we’re not sure how many bags may have been lost in the shuffle.. the ballroom looked amazing though and it was so nice to have our reception and hotel room in the same place!

x10. They were unworkable, constantly changing things, saying we could do one thing only to take it back, and tacking on ridiculous charges. The guest/customer service is pretty awful too. All of our guests were pretty taken aback at how rude pretty much everyone was up at the check in desk with the exception of about two people. Under the impression that a wedding block meant everyone would be pretty close together was not true as everyone was scattered around the resort. Our wedding was in July and I contacted them starting in April trying to figure out how we could either get our money back or at least half otherwise just have just a ceremony so we could do a big reception closer to home since we live in Milwaukee. None of that was ok per the manager! We were forced to either spend the money that was put down, lose all of our money or postpone to next year in hopes we didn’t have to reschedule and face cancellation/rescheduling fees. Rachel was our original wedding coordinator and then in December Alyssa took over. We were told that contact would be made once a 6 month meeting/tasting was to be arranged. I had to take the initiative and email them myself as it was almost February and I was not notified yet. Not taking into account that we have about a two hour drive Alyssa tried to schedule us at 10am! At the meeting we were told a new wedding coordinator who took Rachel’s place would be stepping in and apparently no one wanted to coach her on customer service or making sure if she wasn’t sure about something to not give an answer until the correct info is confirmed. We were constantly being told that things we were asking were ok to do and then it wasn’t. I was pretty calm but VERY stressed after we had our two week follow up meeting where Taylor tried to get us to change our menu from buffet style to plated and thought we should contact all of our guests who had already RSVP’d, told us we couldn’t use the chophouse restaurant anymore even though she gave us the ok to have 35-50 guests in there and then told us we would be charged $50 to rent plexi glass to put in front of food as it was now apart of a CDC guideline. So two weeks from the wedding we are scrambling to set up a ballroom, find decorations, reschedule our DJ and get stuck with a extra $400 in some charges because we needed a dance floor, wall draping, and plexi glass. It was an absolute nightmare. All of this is just a small summary of just a few things we had to put up with. Also if they get viruses on their computers and it sends out spam emails saying a lawsuit will be filed if you don’t pay x amount they won’t contact you and make sure you aware of the scam. STAY AWAY!

any room for negotiating, and we ended up having to cancel/postpone our wedding reception due to the COVID-19 crisis. During this exhausting, stressful, sad time in our lives, Chula Vista was not very considerate. They refused to give back our money and showed no sympathy.

en set up better. We were then asked to decide what we wanted to go with and we told our planner, Alyssa, we couldn’t decide because we were unsatisfied with all it, from it being cold and turning gelatinous, having bones, and the rice still being crunchy. She had said they would give us a second tasting, free of charge a month later. Well when we left we all had to run to the bathroom because the food actually made us physically ill. To say we were nervous for even a second tasting is an understatement. We then asked how much it would be to bring in our own caterer since that was an option laid out in the paperwork given to us for the tent venue location. After I sent that email, I was given the reply of choosing whether we wanted to keep our date or part ways and get our deposit back. I was given less than 46 hours to decide otherwise I would have lost my deposit and had to pay 50% of food costs. All of this less than 6 months before our wedding. We decided to pull the plug based on lack of communication, getting sick from the food, and just being downright unwilling to work with us bringing in our own caterer when it said it is an option. I was supposed to receive my check 7-14 business days after our contract was canceled. 14 days later and it was still not in the mail. I reached out to our planner and accounting. Alyssa couldn’t give me a straight answer about the check for days. Finally I received an email saying that my check was never even sent out and they were sending it out now. I have since received it. The whole experience has left me really disappointed in Chula Vista and I would NOT recommend them for hosting your wedding. I worked in the Dells and have attended multiple events at Chula that went great. Not sure what happened to the resort, it might be under bad management now, the planners not trained enough, new chef, or maybe all of the above. We did have a great experience with Rachel until she left, that’s the only positive I have had with our experience.

Nov. 29, 2019. Everyone especially loved the food we served — we had food stations with various carved meats, and people were raving about them! The staff at the reception were so great as well; they were all very helpful and friendly. I can’t say enough about our experience! It was excellent!! The only challenges people had were navigating the resort, but that worked itself out over time. Some of the decor, especially the carpeting in the banquet rooms, was a bit dated, but I’ve seen they are taking on some renovations. Overall I would recommend Chula as a great choice for a wedding and reception! Thank you Rachel and everyone at Chula Vista for a wonderful wedding and great memories!

questions that we had and was very responsive. The ceremony site and reception was beautiful. The food is absolutely amazing!! We had so many compliments from our guests. I highly recommend having your wedding at Chula Vista!

ng sure we had everything we wanted. The tasting, however, was a bit misleading. The food for the tasting was terrific; however, it seemed a bit bland during the actual reception. That said, the tasting and wedding date were several months apart, so there could have been a change in the kitchen. Regardless, we had high expectations but received zero complaints from any of our 225 guests. Overall, our ceremony venue (Fairway Grove) was perfect. It rained the morning of our ceremony and Chula brought out a fresh mulch, that was very much appreciated. Even further, the Tent at Cold Water Canyon met and exceeded our every need. I would most definitely recommend Chula Vista Resort to anyone looking for a relaxed, elegant, clean wedding venue.

ballroom was the perfect spot for our reception, and it was so nice to be able to just go from ceremony to reception without having to do any real driving or transportation. Our wedding day went off completely without a hitch, and I don't have one bad thing to say. Jenn and the rest of the staff were amazing, and I couldn't be happier

n site coordinator and she was so helpful and a total sweet heart! Having everything on site and not having to make several room blocks and arrange transportation made our lives so much easier and we decided to embrace the natural beauty of the setting instead of going overboard with decorations. The best part is we can go back regularly for anniversaries and take our future children on family vacations to the place we said our vows and celebrated the most amazing day of our lives!

ir food. My husband and I barely ate anything. We had mentioned several times NOT to take our food, but it was gone the second I turned my back. Also, we had a plate taken from a toddler before she was finished eating. Her mother had mentioned many times not to take her food yet. For nearly $40 a plate, you’d think they’d listen. Also, we have no idea what happened with our wedding cake. We don’t know if it was completely eaten, or if they took it and threw it away. I’m still incredibly upset over these 2 instances. Other than that, everything was great. Just make sure to hide your food if you still want it!!

ch apparently got booked a couple weeks before the wedding. When I asked where I could get married, they informed me I could get married in the tent (where the reception was held) but I was not able to move any of the furniture (tables and chairs). They actually expected me to weave through tables and have some of my guests have there back turned towards me and they were still planning on charging me the fee for getting married on the deck, even though it was raining! After a long conversation we were able to move the tables to the back of the room and I got the aisle that I wanted. The only unfortunate part was after the wedding we had to kick all the guests out (back into the rain) so that the furniture could get rearranged for the ceremony. We were also told that they had heaters available for rent if we were interested, 3 days before the wedding we realized we would be needing a heater, when I contacted Jen (wedding coordinator) I was informed they didn't have any heaters. We had to scramble to find a heater and had to pay top dollar. The day of the wedding we were not able to get into the tent to set-up until 10am the morning of the wedding. The wedding was at 2, so it was a scramble to get everything set-up. I didn't get to see any of my bridesmaids that morning because we were all taking turns getting ready for the wedding and trying to set-up the tent. The event coordinator (Jen) was no help, because she was giving tours to other couples that morning (completely unacceptable!) and when my bridesmaid asked her a question during a tour, she flat out told her that she was busy giving tours and would not answer her question! Not to mention she forgot to put the mirror centerpieces on all the tables and informed us 30 min. before the wedding that the votive candles that they promise in the brochure would not work in the mercury votives I rented. We didn't have enough time to get candles so they sat on the table empty all night. The only good thing I can say about Chula Vista is the food, the chicken pesto and the prosciutto pork was excellent.. We received several complaints from our guests about the room accommodations. The check-in process was terrible and our guests got different rooms than they had booked. At the reception, our guests would set there drinks down and when they returned the drinks would be gone. We stayed three nights and were told we would not get charged for our room on the wedding night. We reserved our room and after we checked in we were informed there was a bridal suite so we got upgraded to that. When we got our credit card statement we were charged for 2 nights in the bridal suite and 3 nights in our "standard" room we had originally booked. If I could do it all over again, I would not have my wedding at the Chula Vista. The lack of communication is terrible, they promise things they later change because they know they cannot live up to there promises, and they organization is sub-par. If you want your wedding day to go smoothly, this is not the place to have your wedding.

ur first venue touring and right away we knew that this was the venue we wanted to get married at. We were able to choose the ceremony and reception location on the Grand Canyon Golf Course with the beautiful outdoor tent. At the time we met Mikayla and she was great. She always responded to our emails or phone calls fairly quickly and really worked with us to make sure that we were getting everything we needed or wanted. She was always able to answer any questions we had. As our wedding was nearing, unfortunately Mikayla had left the resort and we had a new wedding coordinator, Jenn. She was new and I'm sure overwhelmed with all of the weddings she was thrown into. Yet, she and everybody else in charge helped to make sure everything was a smooth transition and helped to make our wedding one we'll never forget. The resort was very flexible and professional. The day of our wedding was beyond beautiful. Everyone at the resort was beyond helpful and polite. Not to mention that the catering exceeded our exceptions. All of our guests raved about how it was the best food they have ever had at a wedding. Our experience at Chula Vista was wonderful and we were so happy that we were able to have our wedding there. The pictures are also breathtaking with the many beautiful locations we were able to choose from surrounding the resort. Just beautiful! And the water parks were an awesome perk before and after the wedding to make a nice mini family vacation out of it.

ut a few days before our wedding we wouldn't have the coordinator there or that they didn't even know of who the backup would be until 2 days before was very frustrating. My wedding day did go great but I wish the hotel could of had better communication with my husband and I.