City Barbeque

y of it leftover! You guys were the best thank you so much <3

After checking her LinkedIn, I saw she was no longer with the company. I was surprised that we weren't sent an email informing us of the change and letting us know who our new coordinator was. Nevertheless, I went to their website and found contact info for our new coordinator, Jasmine. Jasmine was also great to work with. We did our tasting with her and finalized our menu. Again, amazing to work with. Several months later, I emailed Jasmine with a question and again, another email bounced. Again, we weren't informed that Jasmine left or who our new coordinator was. I went through the process all over again trying to find our new contact, which was Paula. In the beginning, Paula was great to work with. But about 3.5 weeks before our wedding, I received an aggressive email from Paula informing me that our final payment was overdue, which was followed by another email with a copy of our invoice. I was working out of town in Seattle this particular week, and I emailed Paula back asking why I received this email when it didn't line up with the payment due dates we had discussed. She then proceeded to tell me that this was an error on her part because there was another bride named Alex that she confused me with. Also, after looking at the updated invoice, I noticed Paula hadn't updated it with the latest headcount and still charging us for nearly double the amount of people PLUS charging us a cake cutting fee when we were serving cupcakes, which she was aware of because there was a note about it on our invoice. But, given the stress of the situation, I ended up bursting into tears. I asked Paula for her manager's contact info, which she passed on. I then spoke with her manager, Terri. We had a good conversation and Terri fixed the invoice and told me that our final payment would be due October 7th instead so that we had the most accurate headcount possible. On October 5th, I received an email from Paula stating that our payment was past due and we needed to pay ASAP. Given my last conversation with Terri, I was shocked to say the least. Not only that, but the invoice Paula sent did not line up with the invoice Terri sent me. I replied to the email asking her to address the discrepancy. I also called Terri asking what was going on. Again, this made me cry and this nightmare wasn't over. I asked Terri to take over our account, and she corrected the mistakes on the invoice, which Terri said was due to the system and not a mistake on Paula's part. I paid on October 7th as agreed, and the food was good. Nevertheless, had I known that this would have been my experience with City Barbecue, I would have gone with someone else. Paula's aggression and lack of professionalism made me cry twice in the weeks leading up to my wedding, and both situations were completely unnecessary. I hope City Barbecue can train their coordinators on empathetic customer service and double check their invoices and payment schedule before harassing the customer.