City Cruises - Baltimore

We booked the wedding date approximately three months before the wedding. We were not told there would be a marathon and running festival in downtown Baltimore that would close the majority of streets needed to access the boat and general area and severely limit parking on the same date and time. We were informed of this only five days before our wedding. I would not have booked that date knowing how much more difficult it would be for our 70 guests to arrive. I spent around 15 hours across the five days before my wedding calling the marathon organizers (six separate conversations) and area hotels and parking garages because City Cruises did not take the initiative to find this out. We had a dozen or so elderly guests with limited mobility that because of marathon road closures had to walk long distances to the boat and a few arrived in great pain. In addition, they had to wait a long time to board the boat, in the rain, despite that we were told we could have early boarding due to the inconvenience. I was told there would be a room for the bride and party to get dressed, but it was a dirty storage room with huge windows with view of the outside dock where people could see me getting dressed. In addition, they did not help us stick to our schedule so we had almost no dancing time as planned, the DJ did not play most of the songs we request in advance and played his own choices. I asked in advance where the ceremony backdrop would be if we needed to have the ceremony inside the boat instead of on the upper, open deck. I was told the altar would be in front of the staircase, but this wasn't the case. I only found out when I walked down the aisle that the ceremony was in front of the DJ booth. We requested a partial refund and got absolutely nothing discounted. We did not get any compensations, extras or even any admission that they were at fault. We could have been offered an open bar, for example or a better food package, longer cruise time, something. I would have not written negative reviews if they had even attempted to make right on poor customer experiences.

The best wedding reception I have planned and attended : My own 😇. Heather and Taryn were amazing in helping my dream reception come for a very affordable price ... my husband and I paid for 60 guests and then we allowed other guests to join and pay for their own tickets . Heather was awesome in helping us to execute this plan. ! Both Heather and Taryn were very responsive to emails and phone. They were both patient . The whole crew on the ship was PHENOMENAL!!! They accommodated all guests needs and requests . The DJ played music that catered to our style and he was so much fun !! The boat is handicap accessible , Taryn made sure we were on the first deck because we had a lot of people with mobility issues. The food was great , the table Decor was amazing ... we will definitely be back again

We had our wedding with Spirit Cruises two days ago, and it was AMAZING. I have to write it right now, because if you are thinking about it, stop thinking and book it. Lakeya Carter was our coordinator and she was AMAZING. This is a venue of true professionals with personal touch. The food was FANTASTIC. I should admit i did not have high expectations (coming from 10 course traditional Russian dinner), and i was wowed. Many guests kept talking to me about the food (and desserts!) post event. Mushed potatoes were to die for. Velvet cake was amazing. The set up was impeccable. DJ rocked. And the view is unbeatable - could not have asked for better backdrop. But all i want to talk about is Lakeya. She addressed EVERY SINGLE QUESTION i had - and every time she was creative, prompt, and accommodating, Being a "perfectionist" i was worried about the little details of the wedding, and perfect they were thanks to the wonderful Spirit Cruises crew.

Nia and staff So, let me write you a glowing, shouting from the roof tops, THANK YOU. Everything (just about) was perfect for our day. Your waitstaff was excellent (polite, efficient and helpful), the food was dee-licious(!), the bartending staff was excellent (kept up with the orders with a smile), and your set up crew are hardworking (on a hot day, always willing). Thank you Nia for going through all the extra steps with our live butterflies, ice sculpture and anything else that was above and beyond I know I was not easy to work with I am a perfectionist. You were amazing Neek Meek and the families thank you from the bottom of our hearts.