City Lights Makeup & Hair

If I could give this company 0 stars I would heavily consider it. Paula was incredibly unorganized! She has an AI bot that responds half the time with inaccurate and confusing responses to texts. She tried to cancel hair and makeup services for myself and 6 others 3 days before my wedding and said she was going to charge me the cancellation fees!! The artists who did my hair and makeup were great, but are independent artists that she pulls from. I would never use her service again and I would advise any other brides to run in the opposite direction. I'm adding to this to make sure that I do not mince words. DON'T book Paula, I've continued to have issues with her since my wedding and it's truly unbelievable. The artists who did my makeup said how bad she was to work with and how they personally would never work with her again. Unbelievable!

Amazing experience from start to finish. I booked services for my wedding, and it is RARE to have all of my girls on the same page. Paula was professional, extremely funny and down to earth. We told her what we wanted and she WENT for it. No one had a single complaint, and no one changed anything about their look (no touch ups at all which is CRAZY). The best part was that even in the Florida heat our makeup stayed on all night!!!! I have a lot of important events coming up and I am DEFINITELY booking Paula’s services again.

Her advertising on social and here isn’t the best. She only shows her work, not any of the girls she has working for her, you have to specifically ask for each artists social media because they only provide a small portfolio, but I like to see how each artist interacts on their socials also. I booked a trial with one of her girls in Chicago, before I even went to the trial, I received an invoice for my trial (I already put down a deposit), on the invoice I was also being charged for travel even though I was travelling to the artist for my trial. 1) I’m not paying anything further until I receive my service 2) I shouldn’t have been charged for travel. When I inquired about it, it took TWO WEEKS to get a response, after I reached out for the 3rd time. I was never in contact with Paula- the owner. It was always her assistant who then gave the excuse that her phone was stolen. You’re running an entire business, you went without a phone for two weeks? Even then, you don’t have a tablet, laptop, desktop, ANY other source of communication via email?? While I liked my make up a lot, it WAS done in a fairly dark salon so when I stepped outside it wasn’t totally the right color for my skin. But it was a trial and that’s what trials are for so I don’t fault the artist AT ALL for any of this. She did a great job, very welcoming, friendly, and communicative. But because of what I dealt with leading up to the trial, I chose not to book my wedding day with them. In an already stressful time, I don’t need to worry about Paula and her assistant forgetting to communicate with me. Or charging me incorrectly.

Paula was FABULOUS! She made me, my mom, and my sister, all feel beautiful for my wedding day! I can’t express how talented she is and accommodating to any requests for hair and make up. BOOK HER!