We had our wedding on January 20, 2016. We had high hopes when we hired City View Catering to cater our wedding.
They have good reviews here on The Knot and hired them based on that and on good faith. They were the first one we met up with fo...r tasting and never looked or shopped around for a caterer somewhere else. The food was delicious and Demetra, the catering manager was great.
However, along the way, there were some things that fell through. Things have been changed on us , leading up to the wedding, and on our actual wedding.
1. We specifically asked Demetra if the price of $36/per person is inclusive of tax and service charges - she said YES to both.
Come the contract, we saw an additional $500+ for tax. Granted, it's not going to their business but to the government, but we had asked for that specifically, and she said yes. We let it pass and signed the contract.
2. We asked if they normally prepare an extra 10% of the food we paid for to make sure that everyone is covered (since we have a buffet style) and again, Demetra said yes.
About a week or so into the wedding - I had to confirm, and was told by Sharon, one of the owners, that they NEVER do that. She said that they only have a 10% profit margin and that if they prepare extra 10% food, then they're giving me a free wedding. It is an absolute lie that caterers only make 10% profit margin on food. The food and catering industry is the biggest industry that has plenty of profit margin from so providing extra 10% shouldn't hurt.
3. Demetra originally quoted, $14/per kid for kid's meals, and when we got the contract for the final balance, Sharon, quoted $21/per kid, adding $3.50 for salad and $8/kid for dishwater and they had to be "waited" when we have buffet style.
4. We were told that the buffet table will be attended and guests will be served the food at the buffet table but this NEVER happened.
We had a meeting a couple of days before the wedding and Van, the other owner, agreed to honor the $14/kid's meal and have agreed to prepare "extra" food in case there are any extra people that showed up that didn't RSVP and that we will have to pay extra for those people - so we agreed. He also guaranteed that the guests will leave full and satisfied.
WELL...
On the actual wedding:
1. The guests were never served at the buffet table so they were getting their own food. Even though it's buffet style, people can still be served by the servers. We also asked this specifically on our very first meeting. Never happened.
2. Our venue has two stories. Most tables were downstairs and about 8 or so table upstairs. Our guests from downstairs said that they never even got the pecan crusted chicken. We paid for 2 meat, 2 veggies, 2 starches, and salad and water and tea for $36/per person.
If we had a total of 120 people from downstairs and they already run out of the chicken by then, it means that they had cut us VERY short. We paid for 185 people, 10 of those were kids, and 7 extra for vendors. The food they prepared were not even enough for 120 people we had downstairs.
3. Some of our guests said that they got plates that were dirty. They had some dried potatoes in them that were probably from previous event.
4. We were charged an additional $741 at the end of the event because they said that we had 19 more people that showed up. No matter how we calculate this, it just doesn't add up that we had 19 more people.
I have more to say but no more space.