I’ve rarely (if ever) left a negative review before but I feel like I have to with my experience with Clear Choice.
I used Clear Choice for my wedding in September 2024. My frien...d has used them for her wedding the year prior and I loved how the photos turned out, so I booked them. Prior to the event, I had no issues. During my event, the photo printer didn’t work so none of my guests got to take home a physical copy of their photo (which I paid for them to receive and was kind of the whole point of the booth). However, I know technical issues happen so I wasn’t too upset. After my event I reached out to see if I could get physical copies of the photos to send to my guests. I received in the mail 1 copy of each photo in a 4x6 print. When I saw the photos I was disappointed in the quality. Compared to my friend’s wedding, they looked blurry. They were either out of focus or saved as a low quality resolution. It looks like I took the photos on an old iPhone 5.
When I called and mentioned this, the person I spoke to said they didn’t look low quality (even though there is a clear difference in clarity between mine and my friends - attached image shows my friend's at the top and mine at the bottom: you can see how blurry the faces are in mine and how clear they are in her's). In addition, I never received a link to my digital library of photos or the photo book I paid $75 for. In the last 2 months I’ve called Clear Choice over 15 times and usually got no response, or when I do get a response they said they would look into it and never get back to me.
I don’t like to post negative reviews and compared to everyone else’s experience mine seems to be a one off, but personally I would never recommend Clear Choice to a friend. I paid over $1000 for what I essentially could have done with my phone set up on a tripod and a white sheet tacked to the wall. Your wedding is a once in a lifetime experience and if you want it captured in a nice favor for your guests, I wouldn’t recommend Clear Choice. I’m still hoping they will eventually respond to me so I can get information about why this happened and hopefully get the link and the book I paid for but right now I don’t have much faith.