Cleveland Marriott Downtown At Key Tower

either. We have heard nothing but positive remarks from everyone. Also, we can't thank Cal and his team enough for all that they did for us; both leading up to the event and the reception itself. They made the planning process very smooth and accommodated any adjustments without a hitch. And they delivered everything promised and more during our two days at the Marriott. He and his team are all-stars! They covered all the details. I don't know where to start or end. The Ready Rooms for both the Ladies and the Men were just what we needed. Ample room with all the fixings. They were well thought out. The Hospitality Room was a great place to kick back both before and after the reception. The Ballroom and Cocktail Hour in the Foyer area looked wonderful! An elegant setting for such an important event. The food was outstanding! Served timely. Nice and hot. Just like the tasting. And the hoursdouvers were delicious. Our compliments to the chef! We can't say enough about the staff - what a great team! The team working the Valet and Bell station were so friendly and accomodating all weekend! The folks at the front desk were also very friendly and efficient. Special shout out to Mary, who accommodated a room change for our son and his wife She also accommodated a few late check outs for us on Sunday, what a gem. The banquet staff was exceptional as well. From Terrin, who always seemed to be smiling AND anticipating our needs ahead of time (including keeping our favorite beverage refreshed throughout the night); to Abby, who responded to any request with a smile and "my pleasure"; all the way down to the professionalism and friendliness of the servers during the cocktail hour and dinner. Oh, and let's not forget the folks working the lobby bar and restaurant. Great service all around. I know that this level of service and attention to detail doesn't happen by accident, so kudos to Cal for heading up such an exceptional team. He made us all feel at ease throughout the process, especially in the few weeks and days coming up to the wedding. He has a great demeanor and a calming effect on everyone. Also want to recognize his ability to look ahead and anticipate our needs. There were several times when I would ask about something, and the response was either "On it's way" or "Already done". We loved the whole team, but I'd have to give him the MVP. We will be strongly recommending the Marriott Downtown Cleveland to any and all that are planning a wedding or event in the Cleveland area.

t of the banquet staff and front desk staff (especially Mary), the entire weekend went off without a hitch and everyone was so helpful and kind.

f are extremely friendly and took such good care of every single guest. The food was AMAZING...2 months later I still have guests raving about the food! The team did not overlook any details, everything was absolutely beautiful and way more than I could have even imagined. The team went above and beyond in making sure my vision came to life. Having a wedding at a hotel offers guests a seamless and stress-free experience and I can't recommend the Marriott enough. Absolutely amazing experience working with them!

d I felt like royalty every time we would come visit. Erin was extremely nice, helpful, responsive, and we truly couldn’t have asked for a better Event Manager. She worked with our schedules for meetings, was willing to schedule meetings whenever we had questions, and made us feel comfortable coming whenever we needed to. She also worked with our parents and vendors so we didn’t have to be the middle communication line between anyone. We never had to worry that something wasn’t going to get done as we had full confidence in her and the team. This was huge for us considering how much else was on our plate. Erin’s direction/expertise for the event order of events was very much appreciated and everything went off without a hitch (that we know about at least :)). She stuck to our timeline goals and helped along the way to make sure we had everything we needed. We we’re blown away with the look of the room on the day of our wedding and appreciate how accommodating they were with cancelations and rearrangements. So many of our guests commented on how this was one of the best weddings they had attended. The food was delicious and we were so grateful that we could add personal touches to the menu making it unique to us. Having an all inclusive venue took a lot of pressure off of us and we'd 100% make this decision again. The team goes above and beyond and we feel so lucky to have had our special experience with such an awesome group. Thank you Marriott team!

y were so much fun and made our guests feel welcome. Our guests had so much fun and said that was the best wedding they had ever been to. Thank you so much to the whole Marriott staff for making our day the best day!

best wedding they had ever been to! We booked our date for October of 2022, in October/November of 2020, and the entire team at the Marriott was helpful over the stressful two years we had trying to make sure everything ran smoothly.

e chart, friendly, fast and accommodating. The front desk did an outstanding job as well. Most importantly Erin quarterbacked the entire event helping with all details and treating it like it was her wedding. Top marks for top delivery for the entire staff! Thank You!!

d with any requests we had or changes we made late in the process. They took care of all our vendors the day of the wedding and took all the worry away from us so that we could just focus on ourselves. Our wedding exceeded all expectations we had set and a huge reason was Erin and her team. We would not change one thing if we could do it all over again, we highly recommend going with the Marriott.

rprises. The best part was the wedding coordinator Emily Dybala who works direct for the Marriott. Emily was key in making everything perfect for the wedding we hosted July 22nd. Her communication and suggestions really helped us save money but also host the best night ever. Every guest complimented the food and service from the bartenders to the servers. I just cannot say enough great things about the Marriott and Emily. I suggest having a Friday evening wedding, the pricing is better and the hotel is more available. I wish I had more events to host just because of how great the wedding was. Don’t let the idea of a downtown venue being too pricy make you nervous. The Marriott offers so many options to fit everyone’s needs and price levels.

y, flowers to the the reception and they were able to set it up with no issues. Erin and her team were so easy to work with and answered any questions or concerns without hesitation. Best day of our lives!

ay!

rtunately the lack of communication was the deal breaker for us. I had given them our date prior to our tour only to find out days later it was not available (I had to follow up with them). We then asked for a proposal for another date as our church is pretty flexible, and again no follow up, I reached out and that date was also not available. Even after receiving a proposal we heard nothing. To me this is unacceptable, we are spending upwards of $30,000. There should have been follow ups. As a type A personality I would never be able to plan a wedding here purely because I expected more. I cannot fathom being told my date is available, paying a deposit and then finding out a bigger better option came along and suddenly you're scrambling to change things. Our initial meeting with Alison went very well (I thought). She gave a great tour, she seemed organized and knowledgeable, this was a top venue for us. At the end of the day the hotel is amazing so I would still recommend as an option for accommodations, other than that I was EXTREMELY disappointed and let down.

2020 and THEN August 2021 when the pandemic continued to progress. Cal and his team helped with every small detail and were extremely responsive throughout the whole planning process. Between coordinating the linens, cake, vendor arrivals, set-up, clean-up, last minute guest count fluctuations etc. they made our day worry free!! Cal even helped coordinate a surprise announcer for our entrances and having the ability to use the salon onsite for getting ready was SO convenient and made for beautiful pictures. We still have guests telling us that this was the best wedding food they have ever eaten. The Cauliflower Risotto was such a hit and the team cooked over 170 steaks to perfect temp. Highly recommend the Marriott for anyone planning an event!

ecided to furlough there employees and it was extremely hard to get ahold of anyone. The one person you could get a hold of, never actually answered any of your questions. I was 3 months out from my wedding and they kept insisting my 250-300 person event could happen and would not help me with alternatives or a plan if it had to be something smaller. It was a nightmare! I was extremely disappointed with the way it was handled and because of this experience would never ever recommend this hotel to anyone. I always thought the Marriott was known for their excellent customer service but what I received in a time of stress was nothing short of horrendous. I just hope this helps someone else avoid such a terrible situation.

nt helpful information back! They were so accommodating and helped make our specialty day so perfect. Then when it came to they day before/ day of, they were amazing!!! Took so many tasks off my hands and handled everything making me feel so much less stress and that could actually relax and enjoy the time!! All of the staff were amazing and so helpful from the front door to the dinner service staff. The food was AMAZING! People still haven’t stopped talking about it!! They’re worried they will never find a better beef meal on their own! Then once it was all over the help and assistance did not end. They helped load up all our things and bring them out to our cars again making our lives do much easier and stress free so we could relax and enjoy our time!! Highly recommend!!

om the guests. Tina and the rest of the wait staff were also very good. They were polite and quick and made sure everyone including the wedding party was taken care of. The chef even went out of his way to make sure that the groomsman that is a vegan had sides and desserts he could eat with his meal. The food was delicious. Now for the horrendous part. We went through two wedding coordinators. I honestly believe that since our wedding was on the smaller side (88) and they are used to larger weddings (300+) they did not want to give us the time of day. This wedding venue is expensive and I expect to receive proper attention whether or not I had 300 guests. Our first coordinator would not respond to our emails. Like three weeks went by and still no response sort of thing. This made it incredibly difficult to set up appointments and get answers to questions. We were given a new wedding coordinator after the first one failed to notify us that we were getting charged because she had not confirmed our payment date. This meant the incorrect credit card was charged and swiftly overdrafts our account. The new wedding planner was no better at communicating. We were told she was the best they had to offer and we would not have to deal with any more mistakes. Again we had weeks go by without answers to emails. We finally had to contact the director of the hotel to receive answers to our questions because the wedding was less than 2 weeks out. The day of was horrible. We were told in our contract that all set up and tear down would be taken care of by the hotel. The morning of my photographer arrived with heavy equipment for a photo booth and was told she could not use the main entrance to the hotel to unload. She was then directed to a side door with an elevator that did not work. When she asked for help they told her “we don’t do that”. She contacted the coordinator for help and was told that she was not on site. In fact she did not arrive on site until much later in the morning/afternoon. After arrival she was MIA for most of the day. My mom did most of the set up including the centerpieces and many of my decorations that were hand made did not even make it to the reception. Half the centerpiece candles were not lit because they (my parents) were told that would be handled before the event. The appetizers were never refilled during the cocktail hour even though the coordinator was asked multiple times to do so and we paid for more than we received. I had gift bags for people to take on their way out that were never placed out. The incorrect charger plates were used during the reception even though we had a meeting to finalize details. I was told I could not check in to the bridal suite until 4 PM even though the wedding started at 4:30 PM and many other questions went unanswered or undirected. My wedding photographer acted as my coordinator because she wanted to make sure I had the reception I deserved. Without my rockstar photographer we would still be standing there waiting for someone to file the guests in for the ceremony. I was told by the sales team that this would be an all inclusive package that required no worries, however, my coordinator caused much concern. My mom hardly got to enjoy the reception because she was busy looking to fix the missing details.

and well taken care of, it was an added bonus that the ballrooms are beautifully redone and helped our wedding to have a very clean and more modern look. At the beginning of the process we worked with Colleen. Colleen was very knowledgeable of the hotel and painted a beautiful image of what our big day could look like. She made us excited about our day and concluded our tour with a champagne toast. She was an easy sell and we were confident in our booking. After we booked we worked directly with Julie - Julie helped us with our big picture ideas and really honed in on what our expectations were for the day. Julie then went on maternity leave and we worked directly with Stephanie. Stephanie kept in good contact with me throughout the planning process and was there for any and every question I had. She was always honest with me and was even gracious with my mother who can be a bit to handle. The day of the wedding all of my reservations were appropriately set up and ready for action at 7 AM! Melinda from banquets must have checked in on me three or four times to make sure I had everything I needed and Cal even stopped up bright and early to make sure I was ready for action. When we arrived back at the hotel for the reception we had hor d'oeuvres and water waiting for us before we made our grand entrance. Cocktail hour was cleared in appropriate time and the rest was smooth sailing. Both Cal and Stephanie checked on us during the night to make sure we were well taken care of. The best gift of all was that if anything had gone wrong during the day, we knew nothing about it. All problems or potential problems were solved before we stepped foot into the reception and everything seemed to flow perfectly. There wasn't much more we could have asked for and it was really nice to just sit back and enjoy everything. At the end of the evening everything was delivered properly to our room and we slept SOUNDLY. Upon check out, Mary made sure we were well taken care of and knew exactly where our cakes/pictures/candles/etc were stored and helped us to get out quick and easy. She also took extra special care of my mother and I am extremely grateful for her dedication to making everyone's stay brilliant. Lastly I wanted to make a special shout out to the bellman who worked throughout the 17th to the 20th and took very good care of my group. My guests could not stop raving about how they were treated so wonderfully by these gentleman. Tom personally took care of some members of my family, including my parents and they repeatedly told me what a great host he had been during their stay and what a personable gentleman he was. Alan helped us get everything safely loaded and ready to leave - he made sure we had all of our belongings and were happy with our stay. Ron, who my dad now claims as his best friend went above and beyond to make sure rooms were stocked with extra towels, and to make sure I had everything I needed upon departure. I honestly couldn't have picked a better hotel, and more importantly a better staff for our wedding day. The Cleveland Marriott at Key Center is full of amazing hosts who worked diligently and brilliantly to make our wedding the absolute best day of our lives.

il and made the process fun and stress free. The venue was beautiful and we danced the night away then kept the party going at the bar downstairs. Brunch the next day was outstanding as well. I can not thank Neth and all of the Marriott staff enough for a perfect wedding reception in every way!

ide planning services was a major reason we chose location. Our wedding planner helped us plan our day, and made sure we had everything we needed, so our wedding week was stress-free! The chef was great to work with, and the food was delicious and prepared perfectly! The staff overall was incredibly professional, (and even handled a guest's medical emergency during the reception!). Plus, the venue itself is gorgeous, and the hotel blocks make it a convenient event for guests!

b at making the planning process as seamless and stress-free as possible. I worked with Julie Solomon (now Julie Schorr) as my event manager and coordinator, and she was beyond spectacular. She answered every single question in a timely manner, no matter what time or day it was. My wedding day was organized and flawless. And I have to say - I was skeptical that any venue could cook almost 150 filet dishes and over 60 salmon dishes well - but the food was EXCELLENT. My filet was cooked perfectly, just like I would have expected from a top notch steakhouse. My husband had both the salmon and filet and was equally as happy. Many of our guests commented on the exceptional quality of the food. The ballroom renovations are amazing and stunning, very modern and exactly what we were looking for in a wedding venue. I would highly recommend the Marriott at Key Center to anyone looking for a beautiful, modern wedding with excellent service and personalized attention every step of the way. You won't be disappointed!!

to date with the pickup of my block and answered any questions I had. During our wedding weekend, I knew my guests would be taken care of and they were. Many of our guests said they were treated like royalty. I would have totally had our wedding at Marriott Downtown at Key Tower but another lucky couple had the ballroom. I highly recommend utilizing the Marriott Downtown at Key Tower for any of your needs!!

to. They even helped us out by putting our table numbers on each table when the florist forgot to! Our event planner Cal answered questions in a timely manner and made sure to honor our requests. The executive chef was at both our tasting and our actual big day. He cooked filet mignon perfectly for over 350 guests! He also was found cooking grilled cheese for our late night snack later that evening. I highly recommend this location. The remodel is absolutely stunning!

b keeping us informed and making sure everything ran smoothly. Everyone was very professional during the whole experience. It was extremely helpful to have the staff gather all of our decorations and cards when the night was finished. Everything was accounted for and brought to our room for us. I would definitely recommend using the Marriott for your special day! They go above and beyond to ensure the best experience for you and your guests!

rrounding areas were completed. The carpets and walls are gorgeous neutral tones with aesthetically pleasing modern geometric patterns. The overhead lighting is so cool! The food was excellent and the service was impeccable. Everyone thought the food was incredible and delicious. Planning with the Marriott was a great experience. The event coordinators are skilled and knowledgeable (shout out to Julie - she is the BEST!). We really loved our wedding and did not have to care about anything going wrong at the reception because we were in such good hands. The guest accommodations were fantastic as well. The rooms were very nice. I would highly recommend this venue!

! Working with Julie, our coordinator, made everything so easy and she ensure that on our wedding day I did not have to think about one single thing. She also navigated the multiple request of the Mother of the Bride and Mother of the Groom, which were plenty. If you hold your ceremony and reception at the location, the event staff flipped the ceremony room to the reception room in less than an hour. The cocktail reception kept our guests entertained and the flow worked well. The accommodations were great for the night before and night of the ceremony. I cannot recommend this place more.

wn location that showed off all Cleveland has to offer... especially because our venue was located in a neighborhood that doesn't do the city justice. The Marriott at Key Center a perfect choice, located right on Public Square, & was also a great spot for outdoor photos, freezing cold though the day was. Shauna was friendly, polite, professional, & so easy to work with throughout it all!

fe and beyond in every way imaginable. She is super quick to respond, very well organized, and always so positive and friendly. We originally had a different venue and they cancelled our contract on us, we switched to the Marriott at last minute and she helped make the transition seem less and stress free for being so close to our wedding date! Can't say enough about her!

tt really took care of everything. Our coordinator, Meghan, was fantastic! She was very easy to communicate with and made sure everything was taken care of. We were able to drop off all the decorations on Thursday before the wedding, and Meghan and her team set everything up better than I could have imagined. The night of the wedding was perfect - Not only was Meghan present for the beginning of the reception, but she had 3 assistants helping out until the end of the night, ensuring the reception flowed smoothly. The food was fantastic, and we've heard rave reviews from guests ever since. While the prices might seem high at first glance, we found the value of the package to be great - not only did it include meals and open bar, but it included chair upgrades, upgraded lighting, the cake, a butler who ensured my husband and I had everything we wanted/needed all night, suites for the bridal party to get ready in, and a complimentary honeymoon suite the night of the wedding (not to mention the included coordinator & night of staff - we didn't need any sort of other wedding planner as a result). I highly recommend The Marriott for anyone looking for a classic space with great amenities and services, and looking for an easy, stress-free planning process. Thank you for making our wedding day more perfect than I ever could have imagined!

ul and truly want to make your day as perfect and as special as possible! The food is EVERYTHING-- literally got so many positive comments about how good the food was! The filet was cooked perfectly which you don't usually get at a wedding! It was just the perfect day!

lent value for money - I don't think any other venue can even come close. I would do it all over again at the Marriott.

ott. It was absolutely beautiful, our event planner, Meghan was terrific and totally understood our vision, the food was incredible and the service was impeccable. We did have a few small incidents the night of the wedding and the day after which surprised us. I asked for my meal to be boxed up that night by the butler (which was included in our wedding package) and brought to my room because being the bride, I couldn't eat a lot in a tight dress. The meal was never brought up to my room, which was really disappointing. Also the butler was supposed to check in on us all night and ask us when we needed more drinks and anything else in between, we never saw our butler after dinner was over. However, we were on the dance floor all night, but it still would have been nice to be check in on since this was included in the package. Also, our groom's cake was supposed to be boxed up and brought to our room that night, it never was. We asked the next day what happened to it and no one from the staff knew anything about it. No one ate the groom's cake so that was an unfortunate waste of money. Although it looks like I'm pointing out a lot more of the errors, I assure you we would highly recommend that Marriott for any couple that is getting married and wants their wedding in Downtown Cleveland. It truly was beautiful and we couldn't have had such an amazing wedding without the Marriott at Key Center.

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sion, but our wedding weekend was beyond what we could have imagined. We knew we wanted our reception in downtown Cleveland (since our church is in Ohio City) and we knew we wanted almost a "destination" feel since we had a good amount of out of town guests (neither of us grew up in Cleveland). We initially did not want a traditional ballroom venue, but the Marriott package was too hard to pass up and again we are so happy we went with them. Our initial meeting we were truly just doing our due diligence since we really didn't feel like we would go with the venue, but that all changed when we met Renee. Since our reception was on a Friday the Marriott crafted and negotiated such a wonderful package for us, it really included everything we wanted. From cocktail hour, our food choices, to a midnight snack and champagne toast, valet for our guests and brunch the next morning they had it all. We really did visit/consider almost every venue in downtown Cleveland and none were able to offer the same package as the Marriott. We were so used to hearing "no, no, no" and the Marriott just kept saying they could make anything work. Our event planner, Beth, was amazing and made us feel at ease throughout the entire process. She was there throughout the entire weekend and made sure each one of our requests was met. Whenever we asked Beth a question throughout the planning she would get us an answer quickly, so many times we thought our requests may not be able to be met and Beth made them all happen! Our guests enjoyed amazing hotel rooms and it really did feel like a destination wedding as everyone checked in on Thursday and had two great days of festivities. We can confidentially say there just isn't this level of service or another hotel of this caliber in the area. The food was amazing (throughout my honeymoon I compared our meals to our meal at our wedding) and as the bride and groom we had our own personal server who made sure we were never without a drink or anything we may have needed the entire evening. Everyone had a fabulous time, the ballroom was set up exactly the way we envisioned, the staff was amazing from beginning to end, all the hotel guests had a wonderful stay - I really just cannot say enough wonderful things and cannot urge brides who are still looking enough to consider the Marriott for your downtown venue.

Everything was set up as requested (and I was super detailed). I received many compliments on the venue, hotel rooms, and especially the FOOD. Sometimes during large functions (our wedding was about 500 people), the food quality lacks, but not at our wedding. Would definitely recommend!

into planning, but I'm the first child to get married, so we had no idea what to expect next. Additionally, I was planning this wedding long distance from Dallas, TX! Cal Elaban ended up being the point person for our wedding. He. Was. Wonderful. Every time I met with him I left feeling secure and unworried about the upcoming event. We had the reception in the lobby of the Key Bank Building (not the Key Club-the actual lobby attached to the Marriott). There was a small fee to rent the lobby (there isn't one for the Marriott ballrooms), it was worth it. It was absolutely gorgeous. I got to peek in the night before and I could already tell how beautiful it was going to be. In the beginning I was a little worried that it was long hall (we put the cake in the middle so each side could see, and the people we knew would get up and dance farther from the dance floor) and that the music wouldn't sound right. I shouldn't have been. Again-it was amazing. Everyone assigned to work with us during such a hectic time could not have been more assuring or on top of "it". They had like five weddings there that weekend, and you would never have known it-I never felt pushed aside or ignored. Cal helped to organize near the event with our band, florist, bakery, photographer, photo booth, and bus. I know they have a list of vendors that they work with as well. In the package you get a cake from Wild Flour Bakery. We worked with Mona. She was amazing as well, and was so incredibly helpful! She even helped me to take cake back to Dallas for my husband. People actually ate the cake-peole never get a chance to eat the cake! I got many compliments, and I'm not a wedding cake person-I usually skip it-it's usually not that great--I ate the cake. The food-catered through the Marriott, it was great. It didn't taste like it had been sitting under a headlamp. They also had an amazing veg. option. I ate the food at my wedding (I hear nobody gets to do that), and I'm glad I did. Oh! There was a bike race downtown, closing streets all around the hotel. I almost had a breakdown because it changed everything-Cal was amazing, and extremely helpful. We had brunch there as well. Loved it! Can you tell I had an amazing wedding weekend? *Cost, I didn't write it down because it wouldn't let me say "per person". It was approximately 150 a person after taxes etc.

night. After viewing the common downtown Cleveland vendors, and even some newer trendy spots (horrible customer service with some of these!!) we fell in love with the Key Tower lobby. Having our reception here meant, no venue rental fee, food and bar service through a reputable company (Marriott), hotel accommodations attached right to our reception, fabulous views onto downtown Cleveland and the list goes on and on. Renee Domaratz was a fabulous sell! She was great to work with, easy to talk to, fast responder, and also helped us create the wedding contract of our dreams in a price range we could afford! After signing the venue with her, Brittany Burlport was our wedding day coordinator. She. Was. FABULOUS!!! She was a great resource to have during the planning months leading up to the big day. She was fast to respond to emails and phone calls, she went above and beyond during the planning process (and the day of the wedding), and she helped keep my sanity during the days leading up to the wedding. These two women made my wedding planning experience go extremely smooth and I thank them for that! If I could do it all over again I would absolutely choose The Cleveland Marriott Downtown At Key Center for our reception venue and you should too!!

ot what we discussed, but overall, it was great. Everyone had the best time and said it was gorgeous and food was amazing. The planning process was slightly more stressful. We didn't get our final banquet order (basically the bill) until 2 days before the wedding. We were slightly under our minimum spend, but didn't have time to add anything so they just charged us about $2,000 and we got nothing out of that money. Our Planner (Julie) was so fun to work with in meetings and on the phone, but then seemed scattered and forgetful when it came to details, getting it done, remembering what we said, getting us our bill, etc.

e day of the reception and the staff were amazingly kind and helpful! We couldn't have picked a better place for our reception.

ll the space you need. If you are renting a suite please stay on top of them. They double booked our suite, so we ultimately had to move to a lower floor. They compensated for this mistake by giving us an an extra room at no charge.

customer service was wonderful the food was wonderful the room looked beautiful. The event staff was absolutely amazing they did everything to make the evening run smoothly and they treated me and my guests with the utmost respect. Julie our event coordinator was completely professional and handled everything with ease. Even when I got nervous she was in complete control the entire time. I couldn't be happier.

ing went off smoothly, and guests loved the hotel. The hotel went out of their way to accomodate us with a hospitality suite on the ballroom floor for our friends to hang out in after the wedding, away from other guest rooms.

tel itself! From the moment we chose the Marriott, we were thrilled with the planning process, and the service provided leading up to and on our big day. Our event coordinator, Cal, was wonderful to work with and made sure every last tiny detail was taken care of. We did not have a thing to worry about throughout the entire evening - our reception was flawless!

were accommodating and everything was beautiful. We got tons of compliments on the food and the wait staff. If I were to do it over again I would use them!