Clock Tower Events

e visited in September, it was even better in person. The staff was kind and helpful—at first. Unfortunately, the business changed ownership in November 2024 without notifying clients. I found out through a Facebook post and had to reach out myself to confirm my booking was still secure. From there, communication went downhill. Our scheduled planning meeting in April was missed without notice, and responses to emails were delayed. I had to correct an overcharge in my final invoice and continually follow up just to get basic answers. Final details were handled poorly. My playlists weren’t shared with the day of venue manager until the last minute, vendor communication was delayed until day of the wedding, and I wasn’t connected with my venue manager, Shelby, until the day before my wedding. On the day of, I couldn’t reach anyone to be let up the elevator (this was an issue all night) and the venue setup was not what was promised—wires hanging from the ceiling where chandeliers once were, different chairs, a nearly empty dressing space (only a twin size mattress about a foot off the ground with a dirty black sheet), no mirror or place to hang a dress, no full size mirror anywhere in the venue. I was never informed of any changes. After the event, my concerns were dismissed. I was told changes were “advertised” on new social media accounts I was never informed about. I checked and that statement was false with the changes I previously listed. As a wedding professional with 7 years of experience, I can say this was unacceptable. The transition excuse doesn’t justify the poor service, lack of transparency, or disorganization. I regret booking here—save yourself the stress and look elsewhere. *this has been VERY condensed, please see wedding wire for a FULL breakdown of the issues start to finish.