Colonial Hotel

olonial Sales Team did answer my questions and concerns daily. The Hotel always worked with us, at this point due to the restrictions we could only have 50 people including staff. The Hotel did tell us that we could keep our wedding and they would not hold us to any minimums and we could just use our deposits and have a wedding for 50ppl, or we could take our deposits and move to another date which we decided that is what we wanted to do.. We did get married and had everything that we truly wanted. I know this was difficult and I was probably not easy to deal with but hotel did everything to help me through this whole process and made me feel at ease. I understand by reading some of these reviews people were frustrated with this pandemic as well as I was but this was not anyone's fault. I always wanted to have my wedding here and I am very glad that I did. Thank you to everyone at the Colonial!!! Our guests are still talking about what a GREAT TIME EVERYONE HAD!!!!

ding itself - the ceremony space, the reception, and having the pub there late night for the after party - we all had the best time! Food was excellent, staff was attentive and so friendly, and we can't speak highly enough!! Have your wedding here!!!!

t NOTHING to chance. Well Done, Mary.

were considered. Mary is THE BEST! She and the team, especially Cahlee and Stephanie, were truly caring and understood how important the day was to me and I'm so grateful to them as I don't look back on anything and wish it had been done differently. Seriously, perfect. Everything I envisioned, Mary made it happen with the help of everyone at the Colonial Hotel. The rehearsal dinner was also amazing. Every server was spectacular, especially Sam and Beth. Again, the food was beyond delicious. Everyone agreed. I could cry at how thankful I am that a day I planned for years, with so much pressure surrounded by it, was cared about by everyone at the hotel as much as I cared about it. They even took everything back to my room and set up all of my flowers beautifully in the room to enjoy! The little things made a huge difference! WE WILL CHERISH THESE MEMORIES FOREVER!

re ever was, and is an absolute joy to work with. One of the first things I missed about the wedding process being over was working with her! They also helped us through the stress of the pandemic and rescheduling our day by a year, and were incredibly accommodating. Cannot recommend the Colonial enough!

n during the ceremony time. Mary was upfront about what our options were and made sure we had plenty of time to decide. When we decided to move it into the ballroom her team was able to get the ballroom set up that night in time so we could have the rehearsal in there. Day of the team was attentive to our needs. They have a salon on site you can use for the hair and makeup team so there is plenty of room. The tent was gorgeous, and everything was set up how we wanted it. It was so hot out that I didn't eat much of my dinner or the cake and when we got back to our room there was a plate waiting for me with my meal and some of our cake. The hotel room was set up for us with the centerpieces from our table and so soft and romantic. We didn't have to worry about clean up the team took care of that, and everything was in our room before we got there so it made leaving the next day for our honeymoon super easy.

sted, and paid extra attention to detail. Everyone raved about the food and service. We couldn't have been happier with the Colonial on our wedding day!

lutely beautiful with the wedding decor and lights. not only is the decor amazing, but the staff that work here are amazing. Mary Whitman, my wedding planner of the hotel ans her staff worked with me for a year and a half with planning. They always got back to me with any questions or concerns right away. They are not only down to earth and easy to communicate with, but they are super talented with decorating the hall ( I had alot of decor) they made sure to use everything everything brought and placed it beautifully. I got so many compliments from my guests about how wonderful everything looked and how beautiful everything was. The food is delicious and everyone also told me how much they enjoyed the food as well. my husband and I are just so happy we chose this hotel to have our wedding and we highly recommend anyone who is planning a wedding to absolutely consider having it herr!

g and she is such a great person that made it much easier. She is personable and knows exactly what to do when to do it. I was nervous about so many things and Mary took care of everything! Even room situations for our guests and wedding party. The hotel is so beautiful and the pictures came out amazing but this staff and this place will always be the best decision we made. Everything is done right and done for you so the wedding can be everything and so much more than you could dream of. It was certainly that way for me. Cannot say enough amazing things about this venue!

swered with in 2 hours and any questions I asked they were able give me answers. They are organized, timely, professional and so much fun to work with. The hotel is absolutely beautiful, food is PHENOMENAL, and the tent and ceremony space in the ballroom blew me out of the water. If you are looking for a one stop shop to have rehearsal, ceremony and receipt with a hotel.. look no further, you will be blown away by the staff and hotel. Absolutely had the best weekend of my life thanks to The Colonial Hotel!

tel should put their clients first especially when it comes to safety and they did not.

ouples to move to a new date 8 weeks prior if the restrictions were still in place. When the time came they were just as helpful, sending me new dates for 2021. I moved my date to May 2nd 2021 out in the Tent, with all of our deposits! Even with our new date we did not have the same amount of guests come celebrate with us as we expected, the Hotel worked with us on all minimums. The Sales office made sure that my day was as special as it could be and I truly couldn't ask for more!

ate guidelines to host what in the planner's words was a "safe wedding". To top it all off, the owners kept our full deposit and were extremely threatening when trying to negotiate retrieving our full deposit. STAY AWAY!

extremely small, I believe it was a handicap accessible room, that we barely could move around in. Our guests ended up having much bigger rooms than we did which was extremely frustrating and showed poor planning on their part. The room was not that great, and the hotel needs to update its policies. We were charged an amenities fee for which there were no amenities provided because of COViD. The deposit for the room was also far above industry standard, and took an extremely long time to be refunded to us. The hotel also was in the news multiple times leading up to our wedding for COViD restriction violations that was discomforting, however it was one of the only hotels in the area and we had extremely limited options for our guests. On one positive note, they were very flexible with the hotel room block, not charging for not having all our rooms filled within the time frame. If I had other choices in the area, I would not have used this hotel.

eone who wants to hand off some of your wedding planning to professionals, it's worth every penny. Having hotel rooms on-site for guests is a huge bonus. Our day was perfect and we received so many compliments on the venue. Their recent renovations really elevate the look of the whole place! Would recommend to anyone looking for an all-in-one venue in central MA.

o the extra mile to make us happy. Mary walked us through every detail and gave us tips as to how we could make the day run smoother. She really put my mind at ease during such a stressful time. The Colonial Hotel was absolutely phenomenal! Monica P

p to the big event. She was able to accommodate my mother-in-law's request for a laid back rehearsal dinner, and was willing to go to bat for us on all of our 'out of the norm' requests. The salon space for getting ready pre-wedding was unparalleled and allowed for the bridal suite to be clean right up until it was time for the girls to get dressed. The food at both the rehearsal dinner and the reception was amazing, as were all of the passed hors d'oeuvres. Our package included Chiavari chairs and floor length linens which looked absolutely stunning in the ballroom. The space is so beautiful on it's own that we needed to bring very little decorations. We requested that the Christmas decorations be up for our Thanksgiving weekend wedding, and not only did the hotel deliver but they looked amazing. I cannot recommend Mary and the sales team enough, this was the perfect venue for our wedding!

ning, and we were right! The design elements, from the table placements to the entryway, hit all the right notes. The only thing that was a little less than perfect for us was the lack of a separate “dance floor” type of location. It was just the space between tables in front of the DJ. While it worked, it felt too spacious and if you have less than probably 150 people, you’ll notice it. Also, being as we had our ceremony there as well, it was nice to see how quickly the staff made the changeover from ceremony to reception ballroom. Coordinating: 2.5 This one hurt a bit. It was almost as if, from the moment they had our deposit, we became just another couple and another wedding. Whenever I had concerns or questions, it felt almost like we were bothering people in trying to get answers. While the major things went smoothly (rehearsal dinner, entrances, etc.), it felt at times like it did because my wife and I were coordinating with the vendors. At one point, I had to leave a traditional ceremony with my wife’s family to help the DJ figure out his set up space, because no one seemed to ever be around when they were needed. A lot of times, we just had to figure things out on our own, and luckily I had experience from being in and helping with prior weddings. Hopefully it was just our experience, but we definitely didn’t feel like we were “special” in the way you should on your day, instead feeling like just another revenue stream for the hotel. I will say that Kailee was phenomenal whenever dealing with her. She was our initial contact, and the one that truly made us feel like we mattered. Even on the day of our wedding, she was still working to ensure our satisfaction. She’s an asset to the Colonial and I hope she’s recognized as such. Hotel: 2 That brings me to the rooms themselves. We stayed for two nights, with the first night in separate rooms. In my personal room on night one, the volume of doors slamming was fairly startling. The carpets were torn in the halls, paint and wallpaper chipping on the walls, and our keycards worked at best 50% of the time. For our night in our post-wedding suite, I’d have rated it higher if we would’ve had hot water in the shower. My wife had to clean herself in the shower with cold water and then jump into the jacuzzi tub for hot. Throw in the fact that the heater blows directly onto the bed and you’re looking at a strong chance of getting ill prior to any honeymoon you may take. Food: 5 Every single thing we ate was amazing. Even our guests were raving about it. No matter what you choose here, know that it’ll be good. Service: 1 This should’ve been a five all day. The hotel staff itself was fine, as were the bartending staff and restaurant wait staff. I had to knock it down due to the fact that a server put a piece of tomato bruschetta on my wife’s gown prior to even getting photos with family and the wedding party. While I appreciated their efforts in removing the stains they created, we now have professional photos that visibly show blotted stains from this. I can’t believe a mistake of that level could even happen at what is supposedly a professional facility, let alone that a professional apology never came to the both of us for this.

ry was so great during the entire wedding planning process and helped so much! Steph helped me all day on the day of my wedding and she was absolutely amazing!!!!! I can’t say enough great things about it! You won’t be disappointed.

ood was delicious. The Reception was absolutely amazing. I still have people telling me it was the best wedding they have ever went to. Mary was there with me the whole time to answer any questions and was also with me the day of to keep me from stressing out. After the reception we went into the pub for the late night station and the hotel provided entertainment so we could keep the party going. I honestly cannot say enough about the hotel and we will be sure to recommend it to everyone. They also recently repainted the outside building and it feels like you have entered a castle.

e Colonial Hotel has so many rooms, all my wedding party and guests were able to stay the night before and night of the wedding, which made getting ready so easy! The Staff all around was just wonderful! After the most perfect wedding, I didn't even have to clean up, they brought all decorations and gifts to my room for me! We ended a great weekend with breakfast all together back in the Grille. I could not have picked a more perfect place for my wedding

e way. I could email them 20 different times, and 1 question each time and they responded right away! Our wedding day was beyond perfect. The weather, the vendors, food, drinks, and most of all the organization of the whole day. Everything went smooth and on time so we could enjoy our party! Cocktail hour was unbelievable as our guest enjoyed the outside patio, we were able to relax and have top notch services with non stop drinks and unlimited hors d’oeuvres with just our wedding party. All guest commented on how amazing the food and venue was. The after party hosted at the lounge for our guest was an extra bonus! We are so thankful we choose the Colonial Hotel as our wedding venue as we were able to actually enjoy our day! I would recommend this Venue to anyone who is looking for a one stop deal! Amazing!

ccommodate guests with dietary restrictions. Mary stays on top of things and makes sure things run smoothly. She is always keeping the guests in mind. I highly recommend this venue. We could not be happier with the staff.