Due to the scope of our event, I’m going to rate services individually. Hopefully it helps explain why our rating is what it is.
Wedding Ceremony/Reception: 4
With the package we chose, we were fairly certain that the ballroom would look stun...ning, and we were right! The design elements, from the table placements to the entryway, hit all the right notes. The only thing that was a little less than perfect for us was the lack of a separate “dance floor” type of location. It was just the space between tables in front of the DJ. While it worked, it felt too spacious and if you have less than probably 150 people, you’ll notice it. Also, being as we had our ceremony there as well, it was nice to see how quickly the staff made the changeover from ceremony to reception ballroom.
Coordinating: 2.5
This one hurt a bit. It was almost as if, from the moment they had our deposit, we became just another couple and another wedding. Whenever I had concerns or questions, it felt almost like we were bothering people in trying to get answers. While the major things went smoothly (rehearsal dinner, entrances, etc.), it felt at times like it did because my wife and I were coordinating with the vendors. At one point, I had to leave a traditional ceremony with my wife’s family to help the DJ figure out his set up space, because no one seemed to ever be around when they were needed. A lot of times, we just had to figure things out on our own, and luckily I had experience from being in and helping with prior weddings. Hopefully it was just our experience, but we definitely didn’t feel like we were “special” in the way you should on your day, instead feeling like just another revenue stream for the hotel. I will say that Kailee was phenomenal whenever dealing with her. She was our initial contact, and the one that truly made us feel like we mattered. Even on the day of our wedding, she was still working to ensure our satisfaction. She’s an asset to the Colonial and I hope she’s recognized
as such.
Hotel: 2
That brings me to the rooms themselves. We stayed for two nights, with the first night in separate rooms. In my personal room on night one, the volume of doors slamming was fairly startling. The carpets were torn in the halls, paint and wallpaper chipping on the walls, and our keycards worked at best 50% of the time. For our night in our post-wedding suite, I’d have rated it higher if we would’ve had hot water in the shower. My wife had to clean herself in the shower with cold water and then jump into the jacuzzi tub for hot. Throw in the fact that the heater blows directly onto the bed and you’re looking at a strong chance of getting ill prior to any honeymoon you may take.
Food: 5
Every single thing we ate was amazing. Even our guests were raving about it. No matter what you choose here, know that it’ll be good.
Service: 1
This should’ve been a five all day. The hotel staff itself was fine, as were the bartending staff and restaurant wait staff. I had to knock it down due to the fact that a server put a piece of tomato bruschetta on my wife’s gown prior to even getting photos with family and the wedding party. While I appreciated their efforts in removing the stains they created, we now have professional photos that visibly show blotted stains from this. I can’t believe a mistake of that level could even happen at what is supposedly a professional facility, let alone that a professional apology never came to the both of us for this.