We used Concept One for our wedding this past Saturday (3/21/15). Overall, we really enjoyed working with them!
During the planning process, we worked with and spoke to Sal. He ...was very receptive and easy to get along with. We went with a package that included a photo booth; so we had two people to work with on our wedding day.
We LOVED our photo booth attendant. There was a last minute change with this, but it was seamless! Just because I was so excited and had so much going on that day, I didn't realize until after the event that our attendant was Ryan, Sal's son! Great guy! He was personable, and made sure we were content with the hours we had set up for the photo booth. He wasn't hovering over us, and gently reminded my husband and I that we needed to get in the booth as well. Nothing but praises for Ryan!
Our photographer.... well, he was ok. He was great with contacting us before the event. We even sent him a zip folder of specific pictures we wanted. He accomplished some of these, but not all - there weren't pictures that were appropriate for church! He arrived on time (always a plus!) and took plenty of photos of the girls and me getting ready. That is kind of the end of the good I have to say about him. After our church service, he took SOOOOOO many pictures, even after being told by me and my husband that we were DONE, and kept us there so long, that we missed ALL the other stops we wanted to make for FUN pictures! The stops were all close by, intentionally, so we didn't have to be driving all over creation! After the church, we had to go right to the reception. While at the reception venue, he was not listening to us! I cannot say how many times we told him we were done with being pulled from the party to take more annoying posed pictures! In an email to him I clearly stated we like posed pictures, but this was extreme; and the poses should have been of our guests as well. Whenever we told him we were done, and at times we were terse with him, his response was, "I'm just doing my job." I even replied once, "Yes, and I am paying you. We are done with this." It's almost like he went overboard with pictures at the reception in an attempt to "make up" for what we missed with fun pictures.... except they still weren't fun!!!!! I honestly couldn't have been happier to have his time to end that night!
We obviously don't have our pictures yet, it has only been three days since our wedding. His pictures may end up being wonderful, but I will still have the complaint that he doesn't listen! If you use Concept One, I would honestly say you might want to avoid ROBERTO D.
The company is GREAT - and I would suggest them to anyone. We just were NOT happy with our day long photographer. I will remark on photos once we see them.