Conch Concierge, LLC Officiant & Photography Service

o work with when describing the ceremony we dreamed of. He works with you one-on-one and creates a one-of-a-kind magic for each couple. He was friendly, calm and kept us at ease. We loved working with Micheal and know you will too!

question I had. We had a rehearsal the evening before our wedding and he made us all laugh, have a great time, and be prepared for the next day! We loved him!

er, when you expect a product after the main service is complete, in our opinion you will be highly disappointed! We paid $225 in full and upfront for a raw video file (no editing at all) and never received it. Upon asking kindly for the video through several emails and being told it he would send it (if he responded at all), Michael completely disregarded those conversations and it was never sent. We believed the customer service warranted a partial if not full refund because the turn around time was ridiculous (over 3 weeks for a small video file), instead he refunded all of the money for the video and then condescendingly asked us why we would expect to receive our video after a refund. The point is, we wanted a video of our wedding day since we eloped with no family or friends present, that is why we paid for the wedding video in the first place. The refund was a suggestion, not a demand, and would have helped appease the frustration we were feeling about the situation. It most certainly wasn’t mentioned to replace the video we had expected to receive. We felt Michael turned it around on us using the hurricane which (happened last year) and power outages as an excuse for a delay and questioning our patience. Instead of calling us to discuss any of our emails or concerns, he chose to start a long text conversation and accused us of using personal attacks and cruel words which legitimately never happened (unless questioning a business’ customer service is cruel and unusual). I would be happy to post screen shots of all of the correspondence to show that if there is any question. Never once in all of the opportunities to make the situation right, did he attempt to do so. He sent a refund which was great, other than the fact that all we truly wanted was the video and it began to seem like it didn’t even exist. We are actually very patient people and have waited over a month for one little file, our family’s have been looking forward to viewing it and apparently they will never get the chance to. If any kind of explanation would have been offered in good time for the delay, we would have understood. It was only the missing product that led us to question anything, especially after being told it was on the way. We also got photo prints in the mail which have no color correction at all and took over 3.5 weeks to receive. $106 for 10 photos under 5x7 in size with no editing. I guess “you get what you pay for” doesn’t even apply in this whole situation. The only good part is that are married, which overshadows the terrible experience we had with this business. I hope anyone who uses Conch Concierge has a far better experience than we did.