Connie Events & Travel

n. I used to plan weddings for a living, and I understand the pressure and stress that goes along with this job; therefore, we decided to work with someone to handle our group travel arrangements. I stumbled upon Connie's great reviews and chose to work with her for our group block. What I failed to do was take into consideration that most of these reviews were for individual honeymoon travel or very small destination weddings. She may be great at that, but I'd highly advise NOT working with her for a larger group (we had 25 rooms and 55 guests). Unfortunately, the process became a nightmare, and I ended up working with most of my guests to confirm communications and travel arrangements which added extra stress to an already stressed out bride - the very thing I was trying to avoid! In closing, I'll leave you with part of an email that was sent from FOB to Connie so you have a firsthand glimpse into our experience (we switched resorts due to tourists incidents in Dominican Republic): In a nutshell Connie, I am extremely disappointed in you, your company and how you handled the entire event. Your constant excuse making, in almost every piece of communication, your misquoting people on rates, including myself, rooms for my parents not being next to us, misspellings, room pricing, because if you go online and look at room rates at Hard Rock Punta Cana vs Hard Rock Riviera Maya, Riviera Maya is less expensive and the rate was not adjusted. You indicated you upgraded our rooms, which in our opinion was simply a method for you and Pleasant Holidays to make more profit. You make mention that PH and Hard Rock had no issues with us changing locations and didn't charge us to do so. Not sure we believe that as they just kept the room pricing the same, but suggested that they upgraded the rooms. They made more money off each of the room nights booked. That's how we got charged for the change. I was not involved in all of the conversations you had with Kaley, so I can only go on her word nor was I involved with any for the guests conversations, with you, so I can only go with what their word as well. That said, I tried very hard to be cordial with you throughout, when actually I could have been very difficult with some of your responses and/or lack thereof, but I wasn't. While I am sure you could care less because you have washed your hands with this event and you know you will never serve anyone in this group again, I will let you know there was disappointment by many. There is not one guest that didn't have some sort of comment about how poorly you handled their reservations, at some point, as well as how poorly your communication was throughout the entire process. Honestly it is very hard to believe that we all made it there and this was even stated to the entire group by one of the guests. In closing Connie, we believe you are pulling a very unethical and deceitful maneuver in not providing a full refund to Kaley. I will only say that if it were my business and you were my employee and I knew you handled this event the way that you did, you would be looking for another job. Simply speaking, you should be very ashamed of your handling of the entire event, communications, excuses and use it as a training as "What Not to do to be Successful in Event Planning."