BEST EXPERIENCE EVER (and most beautiful diamonds). As the bride, I didn't get the pleasure to work with Nancy Lach until I was engaged. My now husband met with Nancy, told her exactly what he wanted and together, they created my dream engage...ment ring. From his description of his experience, it was truly a custom experience (from start to finish). When I first heard he went to a jewelry store, I was blown away because I thought he would have gone to a "diamond guy," buy the diamond and customize the ring. Little did I know that at Continental, you can do just that. You can pick out a ring setting from their displays or you can design a ring from scratch. My husband told her the size of diamond he wanted and asked for a really sparkly one (men are so funny). He said he went into a backroom where he was able to look at different diamonds. He ended up going with a Crafted by Infinity diamond from Belgium (it's stunning). This is available in the states at less than 20 other jewelers. Continental has such an exclusive selection. He then worked with Nancy to customize everything else. I know you can get a diamond online or at any other jeweler, but this is where my five stars comes into play. I needed to get my ring adjusted to the appropriate size, so I went in to see if Nancy was in and this was when I fell in love with Continental. Nancy stepped away from the customers she was with to meet me, congratulate me and tell me all about the diamond my husband selected for me. She has the most charming and charismatic personality. You can't help but love Nancy as soon as you meet her. She makes you feel like you're her best and only customer. And let me tell you - not many people have that kind of charisma. Since meeting her, I've stopped in quite a bit. When you decide to buy your ring at continental, you get a lifetime of complimentary ring cleanings, adjustments, good conversation and COOKIES! I have needed to adjust my ring size, clean it multiple times (they make rings sparkle like you've never seen) and get it tightened - every time, free of charge. Now if you were to buy your engagement or wedding rings online, you are surrendering that aspect of customer service for a few dollars less. I am so happy knowing that I have a lifetime warranty with our rings and friendly faces to adjust and clean my ring when needed. I want to give out to Carrie (Kari?) who has helped me a significant amount with my adjustments and has been amazing to work with (I might just happen to be one of their more high maintenance clients, but I would never know if I were). If your dream ring is nowhere to be found, go to Nancy at Continental and she and the team will create it for you.
The whole team at Continental is amazing, and I couldn't recommend them more. I would NEVER buy jewelry online or from any other jeweler after meeting Nancy at Continental :) Highly highly recommend!!