Copper Mountain Resort

We were married at Copper Mountain in March of 2023. I cannot imagine this experience if I did not have a wedding planner to step up and handle the conflicts with Copper. We were surprised with additional undiscussed fees which totaled over $1,200. We had to pay a fee per chair to have them remove their chairs from the space which we were informed of and accepted prior to hiring a vendor to provide chairs. Then the week before our wedding the planner for Copper called our wedding planner and asked that our chairs be brought in the night before the event rather than day of the event. Our planner made the change with the vendor providing chairs, no problem. Two days later we receive an email from the Copper coordinator stating there would be an additional fee now imposed for the chairs being brought in a day early and we would be charged to have their team move the chairs down from the mezzanine. This change was made per Copper's request and additional fee was never discussed prior to making the change. They refused to acknowledge that the change was made at their request, not ours so the additional labor should be on them. Their suggestion was that my husband to be and I move the chairs to avoid the fee. So many emails I sent to the Copper coordinator were responded to within minutes "I'm sorry no, please refer to your contract. Thanks for your understanding" yet none of the additional fees were in the contact anywhere but we sure had to pay them. They also claim to have a payment schedule, take the minimum spend divide it into 4 payments. Great, our payment structure worked out to be July, September, December, and February if I recall correctly. They pulled July as expected, then failed to pull September (I didn't catch it, it was tied to a credit card not my bank account), then without contacting us pulled two payments, one on December 23 and one on December 30th. Two days before the wedding we were presenting with the final statement of charges and paid the remining balance including the undisclosed fees. Then they sent us another bill the week following the wedding. When I asked what this was for I received an email within minutes stating it was the "chair fees, site fees and +++ we discussed". The "+++" is apparently anything else they want to charge. It took me looking through to see they never charged us in February. We did owe this money so paid it immediately, but the fact they didn't take the time to look at what the balance was for was unprofessional. Also shows how happy they are to charge fees! Additionally, there was a 25 minute gap between the soup and salad course and when the salad finally came out it was unwashed and gritty - which at last is something that gave us all a good laugh. Overall, I could not recommend Copper as a venue to anyone, perhaps they are more accommodating in the non ski season, but skiing was a part of our ceremony and they claimed to "love hosting winter weddings" it never felt that way. In the end the planner for Copper apologized and said they are working on clarifying their fee structure going forward, for whatever good that will do.