Beautiful venue, terrible day of customer service! I have been planning my wedding since July of 2018.
The first problem I have with this venue is that they aren’t upfront with cost. Cost was never the problem; but, we prefer to know ahead of ...time just in case. Yeah, I understand it could vary depending on what menu you choose, etc., but we consistently asked throughout the process and was pushed off until the last minute (2 months prior) when we did our taste test, which still took at least a month before we saw what our per person cost would be. So here we are a little over our guest count number, not knowing it’ll be almost $200 a person and no time to plan or prep because we were told at the last minute.
Let’s move on to the day of the wedding. Due to issues with transportation, our beach wedding started late. It started at roughly 620pm instead of 6pm sharp (not their fault), and there was a 20 minute commute from the beach to the reception venue. Our guest were treated poorly from the moment they walked in. I’d hate to think that it had something to do with the color of our skin (and our guest skin) because at our tasting we were treated very nicely by the two people we worked with; but I’m not too sure.
To start, they were HIDING the premium liquor (which we paid for). When guest would go to the bar asking for Hennessy, the bartender said that’s not apart of the bar, not knowing my husband had already informed guest that was apart of the bar. One of the groomsmen went to the bar asking for Hennessy for the groom, and was told that wasn’t an option. My husband had to leave the wedding suite, go to the bar himself, and let them know he knows Hennessy is apart of the bar serve it. Majority of our guest did not get ANY premium liquor because only cheaper liquor was on display.
How does an open bar run out of alcohol. During the cocktail hour (which ended up lasting an extra 30 minutes to an hour because the room was not set up - keep in mind the ceremony started late, so we were behind schedule; giving even more time to ensure they’re ready) our guest were being told there no more champagne. Again, open bar means it’ll be available - how do you run out of champagne? So we have the problem of our entire wedding reception being pushed back at least an hour because the venue dropped the ball on having the room set up. This hour cut into our dance time, food time, drink time, everything.
One of our guest wanted to gift me and my husband a special bottle of alcohol, and as he was bringing it in for us someone from the venue attempted to manhandle and snatch the bottle out of his hand. No communication as to what the problem was, nothing.
Our guest weren’t allowed inside the venue to sit, because they were over the hour and a half cocktail hour. When my mother in law and aunt attempted to come inside they were rudely demanded to leave because the bride and groom were to see the room first. But let me be clear, my husband and I were never shown the room BECAUSE EVERYTHING WAS RUNNING BEHIND SCHEDULE.
FYI the alcohol is watered down. I’m no drinker, so if you give me 3 shots, I’m done. My wedding party brought me 5 shots back to back, and I felt NOTHING. My husband told me that night, you took all those shots and you’re still drinking, somethings not right with that alcohol. Again, another disappointment. I would have rather spent the money we spent on another venue that allowed us to bring alcohol, and not had any of these problems.