Apparently I am the exception, because I had an indescribably terrible experience with my wedding dress alterations. At first, everything was great. The dress looked good, and it looked good for my wedding ceremony despite the issues we had.
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During my alteration process, I found a hole in my dress, after I had already paid. Luckily, it was underneath and couldn t be seen. Marie said she was going to partially refund my payment, and fired the person who cut the lining out of my dress, assuming they were at fault. She even told me the girl had been reprimanded for chatting too much and that she had not been properly focusing on her work. I never saw a refund.
Then, at the wedding my bustle broke (one loop she sewed completely fell out) after less than 30 minutes being bustled. I had a very heavy fabric, and the workmanship was just inferior. It shouldn t have fallen apart- I didn t sit down and was never stepped on. It was not busted long enough to have a chance for anyone to step on it!
I spent all night with safety pins in my 5,000 dollar wedding dress, and missed so many special moments because I was being repinned constantly. The loop was a thin thread, no wonder it didn t hold the thick satin fabric.
After the honeymoon I called her to express my displeasure. After being promised a phone call back multiple times, and not hearing from her, we finally spoke. She set up a time to call, 4:00, and called. At 4:08 she started telling me she had an appointment. She didn t event set aside a time to speak with me, and rushed me off the phone.
While on the phone, she offered me the cost of 1 bustle point as a refund, 30 dollars, and refused to take any responsibly or show any remorse. She was extremely defensive and said once the dress leaves she is not responsible for it. Although she isn t responsible for mishaps, she is responsible to do the job, and do it right. She should have the decency to be invested in her customers happiness, and if she isn t, and isn t willing to stand by her work, she does NOT need to be near anyone s wedding gown.
She was outright rude and sarcastic, and began lying about events leading up to this. She said she gave me a refund, and that she had discounted my alterations, however I paid well before she promised me a refund, so she did nothing after the hole incident and claimed that her already discounted price was my refund. Then, she blamed the hole on the manufacturer. I inspected the dress before my portrait the first week in April, and it was fine, then the hole was found on Easter. She claimed it was sent to us that way, but she fired a girl over it? That doesn t make sense.
Everything about this process was an ordeal. I am very displeased with Marie and Traditions. They are the ones who arranged my alterations, and I trusted them.