I was going to give them 1 star for sure, because of how inflexible they were leading up to the event, and how flat out RUDE the owner Corinne was to me. However, when they showed ...up at the event, the on-site staff was lovely, efficient and kind, and the food was good. So their two stars are strictly for execution.
Here are some important things to understand if you want to use this caterer:
1. Their menu prices that they list on the website are not accurate, and are actually all about 10-30% higher than what's listed. So when I went to budget for my event, it all looked so reasonable! Then the actual order came through and everything was a higher price. I asked the sales manager to honor the prices on the website and she said no way... their prices are all "subject to change".
2. They are totally inflexible with their prices. Now look, I get that everyone has to make a living. But $5 per person for iced tea and lemonade? Preposterous. I asked for several over-inflated prices to be tapped down a bit and the answer was always NO. This is quite unusual as most caterers will meet in the middle on some items in order to make the client happy.
3. Corinne has a snotty attitude and left me feeling sorry that I gave her any revenue. She gave me incorrect information about payment, and then reneged on what she initially told me regarding payment terms. She is the owner! She is in charge, yet refused to honor her word. It was a luncheon event, and we didn't have anything too crazy... a poached salmon, some very unmemorable sandwiches, some pasta salads, a small fruit and crudite display, and some light passed hors d'oeuvres, and it was like $40 a head. This did not include beverages OR dessert. Meh.
As I mentioned, the on-site servers were fantastic and the food tasted OK. The presentation was lacking. No sign cards for sandwiches or dishes so guests had no idea what they were eating. And the bread on the sandwiches was like the kind you buy in the grocery store.... no bakery bread here. Other caterers do much better with these small details that have a big impact. They were efficient with set up and clean up, though.