Courtyard by Marriott- Beardmore Event Center

Just had our daughter's wedding there this last weekend. They wanted to be married on the outside patio--and the staff at Beardmore Event Center made it happen. The scenery from the patio made an absolutely breath taking back drop. How they got 250 chairs out there and still made it feel very intimate, I have no idea. The staff went above and beyond in making sure the ball room was exactly like my daughter wanted. I was blown away by the service provided by Rebecca and Jeanette and of course the bar tenders! We have received so many compliments on the food and the venue from our guests. This place was truly amazing and we are so happy we chose the Beardmore Event Center!

I was a little concerned when I booked this venue. I heard a lot of bad reviews and issues after we already booked. They switched coordinators a few weeks before our wedding, but it all worked out. Everyone was willing to go above and beyond to make sure the day was perfect. They staff was amazing. Rebecca was on site all day and was AMAZING. The ballroom was beautiful and the food was great. We couldn’t of been more happy with our decision. I had no bad experiences the day of our event.

I met with Sam in Nov 2016 on three occasions before I decided to book my wedding & reception at the Beardmore Event Center. Flash forward to my food tasting (about 2 months before the wedding) this summer I discovered Sam was no longer my coordinator & I had a new woman named Emmiline. Right from the start Emmiline was hard to get a hold of via email or phone calls. She couldn’t answer any questions I had & had no knowledge of any of the things I had discussed with Sam. When we received the bill about two weeks out & there was an additional $3k on our invoice! I tried that week to reach out to her & management with no resolution so I sent an email on 9/29 to Marriott’s customer care center about the issues. I received a response from their center on 10/28(two weeks after the wedding). My husband had to go down to the venue in person prior to the wedding to demand a meeting in which he received $1k taken off the bill. So, an extra $2k was our responsibility to come up with. Week Before- we discover setup for the wedding couldn’t take place until 10am the day of the wedding (6pm that evening). Up until that point we were told we could setup during the day of Oct 12th (the day before). I lost confidence that the staff would be prepared to setup so I gathered family & friends to discuss a backup plan and it was a good thing I did! I also discovered many other things promised were not being upheld. Thursday Oct 12th- we were scheduled to have our rehearsal at 6:30pm. Emmiline was supposed to be there to direct the rehearsal & despite emails as well as my husband confirming with her, she was not there. The front desk stated she went home for the day. They called her personal cell, but she never showed up. During this time, I talked with the venue’s staff to discover that despite sending 3 emails detailing the vendors we had coming there were not spots for them on the floor plan. Friday October 13th (ceremony at 6pm & Reception at 6:30ish): We arrive at 10am for hair/makeup at the hotel. My personal “setup” crew went about setting up in the ballroom. They ensured everything was in place. As mentioned before the staff was easily directed by my “setup crew” & ensured requests were done right away. Emmiline was not seen by anyone until around 6:45pm, well after the ceremony. In our meeting prior she stated she would be with the bridal party from before the ceremony on to the start of the first dance to help us stay on course. This did not happen. When she was seen she couldn’t answer any questions at all. She mostly looked lost & clueless as to what to do. She hid behind staff members & it wasn’t long after being discovered that she disappeared again & was never seen again, which was before everyone even finished eating. After the Wedding- We tried to address these issues with the management of the hotel & my mother finally got a chance to meet in person with the General Manager on Oct 24th (11 days after the wedding). She spoke with him for 45 minutes and at the end he stated he would issue a refund, but didn’t have a number to give us at the time. During this meeting he also stated that Emmiline is not a “Wedding Planner” however I would like to point out that her email signature states she is a “Certified Wedding Planner” and the promotional documents we received prior to booking also stated their staff is “certified” to plan weddings. Today is Oct 29th & he still hasn’t reached back out to us & has not returned phone calls.

Food was amazing! Banquet staff was friendly and great and reception hall ended up looking good.... But!!! there was a lot of communication issues and a lot of excuses for the issues. They definitely did not make me feel important. So just make sure things are clear and you have them in writing... even though it’s still not always good enough. AND DOUBLE CHECK YOUR BILL!