Courtyard Shelton

STAY AWAY! Let me start off by saying the costumer service at this hotel is absolutely terrible. The first time I went there to look at the rooms the two people working behind the desk just talked to each other and did not knowledge me. So I left. My mom being a marriott member caused me to try again. Well , during the 10 months I was planning my wedding there were three different people in charge of my wedding. The person in charge each time left the marriott. I did not understand why there was such a big turn over in staff until now. That should have been a big enough red flag for me as it is. Well... I continue to book my wedding block there and now it is time for my guests to book their rooms. The people that were booking their rooms did not put them under my room block (causing a lot of issues) Anyways, two days before the wedding my mother had a bad feeling that something would go wrong so she went to the hotel to talk with the new manager in charge of my wedding room block. The first thing listed in my contract was Extended Bar hours. (Usually the bar at the hotel closes at 11. Well for my wedding they assured me they would keep the bar open for me.) So fast forward to the night of my wedding (It was the bestttttt day/night of my life until... i arrive on our bus with 50 guests from the wedding back to the hotel) We walked in ready for a last drink or two to continue celebrating. Now I cannot express in here how extremely rude the people where working. The bar manager told me the bar was closed and there was nothing she can do to reopen it. They were never informed by their manager to keep it open. (I found out two days later that they could have reopened the bar they just didn't want to.) They refused to open the bar. The woman in charge of my wedding block admitted that she dropped the ball and forget to tell them to keep the bar open. However, her team should have picked up the pieces and made it right and at that time reopened the bar and deal with the mistake in the morning. I was embarrassed as I invited all of my guests back to the hotel for a little after party. They completely ruined that. The guy working the front desk actually told my mom - "come back tomorrow night we will be open late for the wedding tomorrow." The bar manager (i wish i remember her name but she had blonde hair and was the rudest person i have ever met - to be honest i think she should be fired - it would be in the best interest of the hotel) Told me that i should be grateful because she put strawberries and champagne in my room. (This was also in my contract. She did not accommodate me or show any sympathy. She did not apologize for the mistake. Ok- Point of my story is - do nottttttt book with the marriott in shelton for you wedding - even if your saving money because you are a member. Do not take the chance of them ruining your one special night like they ruined mine. Ill never get that back.