Cover it With Class

Stephanie was wonderful to work with! She made the wedding planning process easy. She has a keen eye for decorating and a unique sense of style. She made my dreams come true. Stephanie and her staff are wonderful!

Wedding planning can be stressful and when I was referred to Cover it with Class I was hopeful that working with them would help ease this stress, but I was mistaken. First off, the communication was not what I would have expected from a “professional.” She was often late and unprepared to our meetings and didn’t seem to value our time. Better yet, she was over two(?) hours late to set up for our wedding! Upon arriving extremely late, she had an awful attitude towards me on my wedding day minutes before I was getting ready to walk down the aisle. Her excuse for arriving late was that she had a fully packed schedule, which makes me believe that she is not good at time management and overloaded herself. Flowers are one of the most important visuals of a wedding and I was very saddened to see the sloppy craftsmanship of all the flowers. She didn’t listen to my preference, she used cheap alternatives for the main bouquets, and lastly, I was not able to salvage any of the arrangements for keepsakes because they wilted shortly after the ceremony. To top it off, she forgot to create my throw bouquet and argued that it was not included even though we had talked about multiple times and it was on the quote. The throw bouquet was not the only thing missing. There were multiple decorative accoutrements missing, such as candles, a backdrop curtain, and greeneries. We had paid for these items and when we contacted her after the wedding to get a refund, she continued to argue with us. It took months of back and forth after the wedding to finally get a refund which was less than what we thought was appropriate. She also refused to take any responsibility for the above and other mistakes. Your wedding is supposed to be one of the happiest days of your lives and dealing with decorators and florists should not be on your priority list; we unfortunately had to constantly be on the phone with her throughout the day of the wedding. We understand that things can happen and not everything will go as planned, but what we had to deal with in regards to Cover it with Class is not acceptable and we would not recommend them to anyone.

The start of my contact with CWC was great. Stephanie and her employee were great to work with and helpful. As it got closer to the wedding it would take days to get an email response. I was overcharged for the candy bar and realized this after I paid for it all so I questioned the pricing. It took several days to get an answer and when she did it was very short responses. After several back n forth emails she changed the price, but days later I asked for a refund and on Oct 30 she said “I’ll mail it out next week.” STILL HAVEN’T RECEIVED A REFUND. The business should’ve realized I got a refund and taken it upon themselves to take care of that. The worst part was they set up the candy and popcorn bar and didn’t tell anyone where the extra food was! Once the wedding was over we found bags and boxes of pounds of candy/popcorn left under the table. Prolly 3/4 left! My personal attendants were there helping set up. The venue, me, or attendants weren’t told where the extra stuff was. After the wedding I had an appt to exchange items we had of each others. Stephanie didn’t show up and her employee who showed up 10 min after the appt time was confused to see me.

Stephanie and her team at Cover it With Class were an absolute wedding dream-come-true! Timely communication was incredibly important to my mom and I as we were planning my wedding and we knew we could always count on Stephanie to promptly answer all of our questions. Stephanie has a great eye for design and she went above and beyond to make our wedding vision a reality! I would recommended Cover it With Class to any and every bride!