It went well on our wedding day but after paying around $85 per plate once apps were included, I was left feeling kind of "meh". The 2/5 is mostly because of how awful it was to work with our designated account manager (Ivy). She was so uncommu...nicative, it was stressful to work with her. 10/10 for the day of staff & food, 0/10 for how stressful it was to plan with Ivy. We were overlooked and forgotten about countless times during the planning process. I tried to be understanding, I know it’s been a busy year, but in the whole 8 months of planning, I never once felt like they cared about us.
Our day of staff was wonderful but I was astounded at how little it seemed Ivy had communicated with them. It all worked out fine but all the questions the day of staff asked me was information I'd already given to Ivy. She was AWFUL at responding to my emails and was the least detail oriented person ever. When we attended the group tasting, we got three separate emails asking us to confirm our attendance- and I responded yes to all of them. Then we got to the tasting, checked in and they didn't have our name on the list. It took them all of the "cocktail hour" to sort that out and I had to chase someone down to confirm that we had a table. We were also supposed to meet Ivy during the tasting event and but it was only when we mentioned to our server that we were about to leave, that she came over. Also, I'm celiac so the group tasting format was stupid because it was a mix of some of our items and other people's items and I couldn't eat a lot of it. It wasn't until the end of our tasting when Ivy finally showed up and I told her I didn’t eat much of the menu that I found out we could pay for a private tasting. Ivy also said that she would follow up the following week to discuss our menu and if we wanted a private tasting but this never happened. I seriously considered backing out of my contract but we had a shorter (8 month) engagement and I knew it was a busy year so I was patient. I understood that everyone is short staffed and that they probably just needed to focus on other events first. So I just went with it, thinking that surely, as it came closer to our date, we would get some sort of 1:1 attention.
Our contract said we were supposed to have a final meeting 2 weeks before to finalize details. All of the payment reminders also included a mention of this. After 8 months of her ignoring my emails and feeling like she didn't care about my little wedding, I was looking forward to having some 1:1 time. Not a lot, but 15 minutes on the phone to run through everything like all of my other vendors had done. I figured this would be a nice time to finally get all my questions answered that she'd forgotten about, or that I'd hesitated to ask because she'd blown off so many emails. This meeting never happened. I reached out to schedule something several times and she just blew me off. Instead, she peppered me with emails, taking days to respond and screwing up my responses. Red or Blue? Blue, ok I'll put red in your contract. It was awful. There were days worth of emails that could’ve been avoided if she’d just set up that 15 minute phone call. It finally came together 3 days after my last payment was due (the week before) only because I replied to their finance person explaining that I hadn't paid the final total because my contract was screwed up. I essentially had to threaten to withhold money to get a response to my emails. Pathetic.