Working with LisaMarie was difficult throughout. The flowers and decorations she provided were fine, but she was difficult to communicate with and underwhelmed us, including not providing the keepsake corsages for our mothers. Furthermore, she ...told us that we owed her money and that she would not be fulfilling the terms of the contract, which state that upon failure to provide a service, she would refund a pro-rated amount and release us from any further payment. When I quoted the contract in response to her request for an additional convenience fee on top of the credit card fee I paid, she told came up with new reasons to not provide the items or issue a refund.
From everything I’ve heard, this was a particularly busy wedding season and we planned our wedding relatively quickly and tried to keep the budget small, so some of my experience might have been due to these factors, but even given these facts, I would not recommend this vendor.
I received an email the day after the wedding asking us to leave a review. Since I was disappointed that the corsages for our mothers were not what we had agreed upon, I sent an email on 10/19 to discuss this and other issues. I received a response that same day in which LisaMarie told me that she knew in advance that the corsages were incorrect. Several of her other responses made me question the notes she had taken during our paid consultation. She did apologize about the corsages, and she offered to make and send them to our mothers.
On 11/17, I emailed back because neither of our mothers had received the corsages. In her reply, she said a shipment with the silk flowers was delayed and hence they had not been able to complete the corsages and she also introduced her claim that I did not pay a 4% “convenience fee” for paying by credit card. I clarified that I did pay a 4% credit card fee and she again said I did not pay her convenience fee, rather claiming the fee I paid "was charged to you by the credit card company after the sale." At this point, I was very frustrated and quoted the portion of our contract which requires a refund if any service is not provided at the agreed upon time and absolves the client of any further payment.
LisaMarie responded, “As I have already explained this situation has already been remedied by your failure to keep up your end of the agreement. We agreed to your insisting on your very low price budget in exchange for the savings of the credit card fees with your payment in cash on the day of. You went ahead and used the credit card so now the convenience fee is owed to us. Your earlier pick up time and later start time (without informing us btw) This balances out the cost of the keepsakes.”
This was the first time she had ever mentioned that our wedding started "late," as well as the first time she implied that the pick-up time had been a problem or a discount. She also ignored the contract language to again insist that her convenience fee, which was not included in the contract nor invoice, was not paid. Finally, much like the deposit that she badgered me for earlier in the process, she has never suggested how I could pay said fee.
While the flowers were fine, when she failed to perform agreed upon services, she began grasping at straws to bully me into agreeing that it was a “wash.” I can only hope that if you use this company, they provide all the services expected, because there will be no recourse or resolution if they do not.