Creative Ambiance

ow the space was transformed for the big day.

tch. Our wedding went smoothly and anything was handled without us knowing! The team also handled our florals and decoration. We have some great photos in our cuddle bench and the flower covered champagne wall was so amazing. I think the guests are still talking about it! I will miss our planning sessions and frankly would love to do it all over again!

r to make sure the venue was exactly how I pictured it. I would book them again and again!

told us that we owed her money and that she would not be fulfilling the terms of the contract, which state that upon failure to provide a service, she would refund a pro-rated amount and release us from any further payment. When I quoted the contract in response to her request for an additional convenience fee on top of the credit card fee I paid, she told came up with new reasons to not provide the items or issue a refund. From everything I’ve heard, this was a particularly busy wedding season and we planned our wedding relatively quickly and tried to keep the budget small, so some of my experience might have been due to these factors, but even given these facts, I would not recommend this vendor. I received an email the day after the wedding asking us to leave a review. Since I was disappointed that the corsages for our mothers were not what we had agreed upon, I sent an email on 10/19 to discuss this and other issues. I received a response that same day in which LisaMarie told me that she knew in advance that the corsages were incorrect. Several of her other responses made me question the notes she had taken during our paid consultation. She did apologize about the corsages, and she offered to make and send them to our mothers. On 11/17, I emailed back because neither of our mothers had received the corsages. In her reply, she said a shipment with the silk flowers was delayed and hence they had not been able to complete the corsages and she also introduced her claim that I did not pay a 4% “convenience fee” for paying by credit card. I clarified that I did pay a 4% credit card fee and she again said I did not pay her convenience fee, rather claiming the fee I paid "was charged to you by the credit card company after the sale." At this point, I was very frustrated and quoted the portion of our contract which requires a refund if any service is not provided at the agreed upon time and absolves the client of any further payment. LisaMarie responded, “As I have already explained this situation has already been remedied by your failure to keep up your end of the agreement. We agreed to your insisting on your very low price budget in exchange for the savings of the credit card fees with your payment in cash on the day of. You went ahead and used the credit card so now the convenience fee is owed to us. Your earlier pick up time and later start time (without informing us btw) This balances out the cost of the keepsakes.” This was the first time she had ever mentioned that our wedding started "late," as well as the first time she implied that the pick-up time had been a problem or a discount. She also ignored the contract language to again insist that her convenience fee, which was not included in the contract nor invoice, was not paid. Finally, much like the deposit that she badgered me for earlier in the process, she has never suggested how I could pay said fee. While the flowers were fine, when she failed to perform agreed upon services, she began grasping at straws to bully me into agreeing that it was a “wash.” I can only hope that if you use this company, they provide all the services expected, because there will be no recourse or resolution if they do not.

y jobs and high expectations and they NAILED IT!!! Our friends and family are still talking about how elegant the wedding and reception was. Thank you for being part of our special day!!

to send someone to purchase ivory roses to replace all the pink. Lisa Marie said she was not responsible for what color flowers her supplier sends her. WHAT??? I paid this woman over $6000.00 and this is an acceptable answer?Per the contract, three wristlets to be delivered, she delivered two and said the other one broke. The two she delivered disintegrated within 15 minutes of the start of the ceremony. She was very hard to communicate throughout the 2 yr process (covid delayed wedding), and her excuse was that she was so busy. We offered more than once to part ways if she was stretched too thin and to return all deposits, but she refused. When confronted with her errors, she was rude and insisted none of it was her fault. If you want to cry sad tears on your wedding day, then use this florist. The picture shows just some of the pink flowers that I had to remove from the arrangements and replace with flowers I purchased that day.

our wedding came out the way I had envisioned them and were absolutely NOT what I had sent her. We also must have gone through at least 6 contracts because she kept messing them up and then hassling me for money because that’s clearly all she cares about. I had also asked her to have my bouquet delivered to me on my wedding day so I wouldn’t have to worry about how I was going to get it. She asked me what time I needed it for and I told her I needed it for 10am when the photographer is also arriving. I must have called LisaMarie at least 10 times that day with absolutely no response and when I didn’t get one it was condescending and my bouquet was 1 hour and 30 minutes late getting to me. I wouldn’t recommend this company or their team to anyone for their wedding.

lped us to create the perfect wedding decor. I had complete trust that when I walked into my wedding venue it would be no less than perfect. I was blown away by how amazing everything LisaMarie and her team had set up looked- it was better than I had imagined! Our wedding was back in July and recently LisaMarie reached out to me. She had found out that in the chaos of everything a wedding consists of our personalized last name sign she had made for our sweetheart table was broken to pieces. I was so happy to hear that she was working on a new one for us and wanted to reach out to us to see how she could get it to us. If that isn’t amazing customer service I don’t know what is. I can’t wait to see LisaMarie and pick up the new sign to hang in our house. I can’t thank LisaMarie and her team at creative ambiance enough for bringing our dream wedding to life and being so thoughtful!

e building so they know the space very well, which made us comfortable. My fiancé and I met with LisaMarie and were quoted a price. We then went back to give our $500 nonrefundable deposit in cash. She said she would get back to us the next day with a contract. 2 months go by and we still don't receive anything from her. When I reach out, I am sent a contract for a higher amount. When I asked about it, I had to wait 2 weeks for a response, as I was told her response was sitting in her Draft folder. She mentions since she is “only a small part of my wedding” our pricing is higher, which was never mentioned in our original sit down or when we gave our deposit. How am I supposed to know the quote was one price versus a la cart pricing (mind you the quote was broken up and not one package price)? She tells me she’s going to do me a favor and honor the original price- great. I never get an updated contract. When I ask again a couple weeks later, I’m given the same one, with still the wrong amount (that we had not agreed upon). I then figure it’s easier to chat in person. When I go to meet with LisaMarie, she STILL has the contract with the higher amount. So frustrating! When talking to her, you are not important; she talks about other clients, her business, she continues to check her phone- your big day is insignificant (at least that is how she comes off). 2 days before my wedding I am charged twice on my card, with leaving for our honeymoon the day after our wedding this made me VERY anxious/ stressed. When I call, there was no explanation nor an apology, just “oh this has happened before”. The lack of attention to detail, lack of customer service, and unapologetic/ combative attitude makes your big day filled with stress. I would not recommend for any bride who wants a smooth, happy, and stress free experience.

ght and early and provided all the assurance I needed that it would look amazing. I’m incredibly grateful I chose to use creative ambience because it was a wonderful experience

udio is, and after countless events in their venue the staff said they had never it look more beautiful! My husband and I were thrilled with the way she designed our day & she how she made us feel like we were her only couple getting married (during the busiest time of year for weddings)!! She’s honest, loyal, professional, and one of the most dynamic women I’ve ever met! You won’t go wrong hiring her and her company

ompletely comfortable letting LisaMarie take the reigns. She made great suggestions and really delivered exceptionally well.

d that and then some for us. We took several minutes walking around the room with you for our first look just taking it all in! I know that I was bowled over & speechless! The room looked amazing! All of the fine details you included were just amazing. We are so happy that we chose you guys. You worked very hard for us and we can tell that you sincerely cared about the end results! We will definitely be referring your team to all of our friends! They were already asking "Who did this?" at our wedding! Best, Gwenny & Danny

ribed how we envisioned our wedding and she was able to capture that flawlessly. We did not feel pressured to purchase something, which is very important to us. She was also very accommodating to any changes we needed to make and our budget. Not once did she make us feel uncomfortable or embarrassed as some other vendors we’ve encountered have. The Creative Ambiance studio itself is breathtaking and inviting. All of their pieces are gorgeous!!! When it came to the wedding day, LisaMarie and her team did everything that they promised and went above and beyond to make sure it was exactly how we envisioned it. I cannot recommend Creative Ambiance enough! We received compliments on the decor all night and to this day, more than a week later! If you’re on the fence, trust me, book with them!

en when I saw the tent I was absolutely amazed. It looked absolutely breathtaking. I couldn't recommend creative ambiance enough- they were beyond my expectations. Many of my guests commented on how beautiful of a job they did.

tment of blue hydrangeas, white roses and baby’s breath (which stayed full the entire time even in the Florida heat). She has an eye for detail and whenever you are unsure of what you want she will provide you with several options and ideas to help fill in the gaps. She is also really good about hitting your key points and incorporating special elements (she suggested draping my grandmothers pearls in my bouquet which I would have never thought of!). She knows her craft and does a wonderful job.

f pictures and was quick with suggestions when I needed them. She and her team truly delivered on the day of the wedding, they exceeded my expectations with how beautiful the bouquets and arrangements were!

with her again soon!

sa worked very hard to get us back on track and considered all the angles and contracts. We were off and running! She guided us to a really simple, cohesive modern look that we loved, and we were so comfortable working with her and the team. We truly appreciate the time that they spent working with us, and it really helped put us at ease so that we could enjoy our day. The flowers were amazing! We also loved all of the added touches Lisa provided and the surprise of the sweetheart bench that we loved but couldn't afford in our budget! We owe you big time Lisa! Thanks a million xo S&G

We have to say that we did just what you said-we stepped back and took it all in! We loved the reveal, Our mothers were so happy with their bouquets so thank you for suggesting that we thank them this way! We really loved that our guests wrote their wishes on the wish tree and it was a great hit! It amazes us that you started the day 24 hours before and were still running around at the cleanup with plenty of energy! Overall I wish we could do it all over again. We will definitely be ordering from your shop in the future. The team truly rocks just like you advertised!!!

eting was great, it was what led me to hiring LM & Creative Ambiance Events. After that, it was all downhill. It started when I discovered that a few of the photos posted on The Knot account were fake. One was of Bachelorette Desiree Siegfried. Desiree is a wedding planner so I quickly googled her vendors and CAE was not one of them. Feeling lied to, I asked for a sample centerpiece based on our first meeting. Upon arrival the centerpiece was nothing that I hoped it would be. But that was ok because it was a sample. This encouraged me to work more with LM to course correct. She will say that it was "what I wanted" and initially that direction was appealing but in practice, I did not like it. This was Feb 2018 and my wedding were to be May 2018 so plenty of time to re-work the vision. LM was quick to get defensive and blame me for the reason I did not like the centerpiece. I work with clients daily as a consultant and I would never in a million years begin an engagement with blaming a client. As time went on, it became evident that the initial direction was still on LM's mind so I really had to take the reins and try to re-guide her. One of the biggest issues here was that LM could never show me a book of her work or educate me on different styles. As an expert in the floral industry, I would expect that she would take the time to educate and guide me with the right verbiage, but instead, she held it against me. In late March/Early April I felt like we finally aligned on what I wanted for the day and I was hopeful. From a business perspective, LM is very disorganized. It is challenging to get updated contracts and pricing from her. When you do, there are often mistakes. If you hire LM & CAE I encourage you to read the contracts with a fine-toothed comb. Additionally, she does not line item the pricing so it can be difficult to track costs as you make changes to your services. The worst part was when I received the final pricing and contract two weeks before my wedding (cutting it close!) and I noticed one small error. LM had accounted for a ring bearer piece but no cake flowers. I noted this in my email back, accepting the final pricing. Her assistant emailed me back saying that it would be $40 more. Now, normally $40 is not anything to bat an eye at, but after all of the back and forth and frustration (and spending thousands of dollars!) I had simply asked for CAE to make good and wondered if they could just wave the $40 and include the cake flowers. This was when she decided to email back (acting as her assistant btw) and threatened to cancel my contract ONE WEEK BEFORE MY WEDDING. Who does that to a bride one week before her wedding? And yes, I paid the additional $40. The cherry on top was when she posted the flowers to be used in my wedding on her Instagram as a gifted bouquet to some friend two days before my wedding. So, no real surprise when some of the flowers looked less than lively on the day of. If you're the kind of person who is willing to let the "artist" create without any involvement, maybe LM & CAE are for you. But if you're like me, and are looking for a flexible and collaborative vendor to help create something beautiful for your big day, I do not recommend LM & CAE.

tions wrong on the contract and "I forgot to factor in the bridesmaid bouquets" so the final total was incorrect. Calculating the final total amount is NOT my job...it is the retailers' job. Then the boss had the nerve to blame the error on me. I stated that since I already paid the deposit in cash and we both signed a contract to an agreed amount, she should be honoring the said amount- as it was her error for not noticing four bouquets were not factored in to her total. She offered to compensate I think, for one of the bouquets but at that point, I just wanted my deposit $ back because I no longer trusted that she wouldn't adjust the price later down the line or just be difficult/combative. There were other issues regarding the ambiguity of "set up prices" for tables, and then for the altar, its like there were different set up fees that would pop up from first draft contract to second contract, it wasn't consistent to say the least. What is the point or safety of having a contract with a final amount including the taxes, two signed signatures, a hand over of $500 in cash, and a receipt... if what you get is an email two days later that tells you the price has been increased 1/4th of the total original cost (yes, it went up 25%) because you, yourself did not notice a glitch in someone elses' written up contract. Needless to say, she would not give me my deposit $ back. I had paid the deposit and was trying to get it back within a week of paying it and my wedding was not even until nine months at the time this took place (meaning, I gave her $500 for 0 services rendered) I am so turned off by this place that I am not even pursuing trying to get it back- I'm just so glad to never deal with this lady again. What was way more off putting than the price adjustment was the way she was unapologetic in anyway of the error and instead seemed very comfortable in letting me think it was my fault not to notice the error. This is truly awful customer service - and in the wedding business- its all about the customer service. Get it together! The only saving grace is this - I won't have to endure a dragged on partnership with an establishment that quickly shows they don't really care about your special day. If I could put negative stars on here I would. If you want a stress free experience where the coordinator is pleasant, upfront and accomodating...don't go here.