We got married on September 17, 2016. Yesterday we finally received our wedding video after almost 9 months, and the 5 minute trailer video (which is the only thing you are allowed to publicly share online) was not in the package. When I texted... Kali to inquire about when we would receive the shareable trailer, her response was "Eventually.". I will say that on the day of my wedding, working with Kali was a pleasure. Since then, every time I have contacted her (which was roughly every 3 months), I’ve never gotten a quick response. The first time I emailed her, in December, it took over a month to get a response and the response was from her friend/assistant with a very unprofessional email basically saying that I'm not the only one and to be patient. I responded and got an answer from Kali that it would likely be another 3 months. I waited over 3 months to email her again. I emailed her to check in and got no response, so I texted her over a week later just to see where we were and she said within the next month. Waited over a month to contact her, and again was told “by the end of the month”. We did finally receive it on May 30. Each time we were in contact, I was very kind and never pushy, I just wanted an update, and each time her responses made me feel like I was truly inconveniencing her by contacting her when she had been paid in full and I had no proof of my video even existing. Her texts were condescending to say the least, and the final straw was when my mom commented on a friend’s wedding video that she had shared on facebook. My mother commented “Beautiful video!! And in such timely fashion!! ;)”. Nowhere did she call Kali out, or even post it to anything Kali had done, but Kali felt the need to comment back on a public post with a rolling eye emoji- TO MY MOTHER (who was the one who paid for Kali’s services in the first place). I was SO excited to work with Kali. I think her videos are beautiful, and she was so fun to work with on the day of, but everything following that was atrociously unprofessional and made you feel stupid for wanting something you paid for. I think clients deserve to know BEFORE they sign a contract and pay in full that it’s going to be about a year before you receive anything (because in one of the texts I was made to feel like I should be super appreciative to her that I’ve even received it after this long because she “skipped over a ton of clients to get you your video because you were so “eager” to receive yours.”- her exact words). I felt the need to share our full experience, as I see that she is still covering weddings almost every weekend.