Crowd Control Entertainment

of this nature that we are able to continually monitor the services that our clients receive. We have made several attempts to speak with you via telephone and email but we have not received any response. We are slightly concerned with some of your portrayals of our company. Crowd Control Entertainment makes it a priority to ensure that our entire team is always organized and prepared before each event. In your review, you indicated that our staff was “rifling through paperwork and seemed unprepared”. I can assure you this was not the case for the reasons below. In preparation for your event, you initially sent over a wedding information sheet to our office with the following: -a ceremony playlist with 13 songs to be played in the exact order you wanted -a cocktail hour playlist to be played in the exact order your wanted for the entire hour. -a dinner playlist to be played in the exact order your wanted. -a reception music request list with over 5 hours of “must play” music for your 4 hour reception where you wrote in bold print: “We have a full list of songs we’d like played for the whole evening, please do not deviate from the song list, We’d like to request for any songs that exceed 3.5 min to be faded into the next song as it approaches the 3 min 30 second mark”. Furthermore, your reception music request list also included specific times in the evening which some of the songs where to be played during the reception. Our staff spent hours organizing and preparing for your event to ensure your requested songs were played in the order, length and times you specified. Our DJ had the multiple pages of music and instructions we received from you printed out, organized with our notations regarding times to play, order in which you wanted them played, as well as notations on all songs exceeding 3.5 minutes (as you requested these be faded out prior to the 3.5 minute mark). To criticize our staff and say we were unorganized because we were utilizing and following your specific pages of requests and instructions you provided to us is unfair and inaccurate. In your review you also indicated that the paperwork you submitted to us was clear, organized, and easy to follow. Our staff closely followed the specific requests and instructions on the paperwork we received from you. However, there were changes you made to your paperwork that were not mentioned in your review. During your final appointment held weeks before your wedding, you reviewed and approved your paperwork with us. Subject to your approval, your paperwork was forwarded to our staff for final preparations. Your first email with changes to the paperwork was sent to our office only two days prior to your wedding. The second email with changes to your paperwork was sent by you on your wedding day. In your review you indicated that my MC came up to you to ask you questions and that he should have asked the questions prior to your wedding. However, some of the questions asked of you were related to the timing changes of toasts and blessings requested by you via email on your wedding day. These changes sent over on 6/24/22 were not clear in your email so our staff approached you for clarification. There was no opportunity for our staff to ask you prior to your ceremony and cocktail hour as you were on the venue grounds with your photographer taking pictures before and after the ceremony. Another question was asked after my MC was speaking with the maître d and your photographer coordinating your requests and formalities. During that conversation it was brought to our attention you were leaving the reception room for a while with the photographer for sunset pictures. This was not mentioned on your paperwork or your specific timeline. Our staff approached you regarding this to see if you wanted to put off or advance your specific requests originally planned for that time. The remainder of the communications with our staff stem from a family member and the officiant (guests) requesting songs and insisting that you would not mind if we played them. Although we politely indicated to those guests that we have a specific request list we are following they insisted on approaching you for approval. While your close family member was speaking with you, she got the MCs attention and signaled for him to join in on the conversation with you. This conversation ultimately confirmed your approval to deviate from your must play list for that one song. In all fairness, the questions asked by our MC (referenced above) was not a result of being unorganized or unprepared. In the wedding industry, sometimes last-minute changes or questions come up due to a customer’s needs, caterer’s needs, vendor’s needs, as well as unforeseen circumstances. The questions asked of you were because of our professional concern to make your event a perfect one. We also sincerely apologize about your complaint that one of the 13 songs requested and played during your ceremony was not the version you wanted. We apologize that it was not the version you wanted but your paperwork did not specify. Our staff did our best to prepare all of your music requests and accommodate your last-minute changes up until the day of your wedding. Overall, we do feel that your ceremony, cocktail hour and reception was a huge success. We would be happy to discuss this personally with you if you’re interested in giving us a call back. Although we disagree on some of your portrayals, please know that it was an absolute pleasure hosting your outstanding wedding reception. On behalf of the entire team at Crowd Control Entertainment, we wish you the very best. Bryan