Crowne Plaza Boston - Woburn

are the link to our room block for our guests to book their room. I assumed as the date got closer she would reach out and share the links. I also had to chase her for the link to reserve our couple's suite. The weekend of our wedding, our guests were separated into rooms all around the hotel instead of being close by to each other. One of our room block guests reserved two rooms for two queen beds in each room and was given two single bed rooms on two different floors. When some of our guests called the front desk to inquire about a late checkout, the front desk was rude and gave my guests attitude. The front desk staff were not welcoming or accommodating at all towards us and our out of state guests. Terrible experience and I DO NOT recommend anybody staying here or having an event here and deal with the incompetency, discrimination, and lack of professionalism.

ndrea Manni and Sharon Shaughnessy, are unaccommodating and unfriendly. They are not culturally aware and have no sense of inclusivity to diversity. They lack communication skills and professionalism. We signed a contract and as time went on, Selene Dai, the sales agent in charge of our event, decided to add requirements she failed to put on the contract and Andrea held us responsible to meet the requirements. When I tried to call and reach the managers they did not return calls and did not respond to voicemails, I had to chase them. We had informed them from the beginning that we needed halal Bengali catering which would be provided from NY as there were no options in MA. Selene said that we can have outside catering as long as they are licensed. She then gave our caterer the run around and told them they need to acquire a permit from city hall or be licensed in the state of MA without doing any prior research. The catering company has been serving venues across MA for 15+ yrs and never had to deal with this. I had to call city hall myself to confirm that those documents wouldn’t work for out of state catering. Rather than being accommodating and trying to rectify the situation, Andrea tried to blame the caterers and proceeded to tell us “she’s been in the catering business for years” so she knows what’s required. She made disrespectful comments towards the catering company instead of taking ownership of her own incompetency. It was clear she and management as a whole was biased towards us. Throughout the whole process we had to hear many condescending and sarcastic comments and remarks from Selene. During the last week leading up to the event, Selene went ahead and charged my credit card for the final payment without informing me or asking me for a final guest count and our preferred payment method. When I asked to confirm that the hotel is providing all soda and water throughout the event, Selene presented new info saying that because we negotiated a price the first day we talked that it meant that soda would not be available the entire night. That was not discussed prior and only brought up when I asked to confirm final details. We were having a non-alcoholic event and the only drinks we requested were soda and water to be available the entire night. We ended up having soda for only 3 hrs during our 5 hr event. Selene also would not allow our decorators to be in the room setting up the stage while the hotel staff set up the tables. Selene gave our decor team less than 1.5 hrs to set up stage + decor for 350 guests. We had to push our event start time to make accommodation for the venue. They claimed that the decor team would be in their way and had no interest of working together to setup the room. During the wedding itself, hotel staff seemed like they didn't know what they were doing. It’s like they never hosted a big party before. The hotel management team made derogatory and discriminatory comments saying, “the caterer is actually professional and on time and know what they were doing” and that “the guests are actually nice and calm.” They seemed to think that because we were minorities and hiring a catering company also full of minorities, that we would all be unprofessional and rowdy.

ded to happen when. She never sent this. She was not responsive over email as time went on. I would often have to send multiple emails to get a response and even then she would not fully answer my questions. It often felt like I had to pull information out of her which was frustrating. She is in the wedding industry whereas this is my first time planning a wedding so I don't know what I don't know. She did not tell us that we had to order a cake from a bakery although it was included in the package. Had I not inquired about a cake tasting with her I'm not sure when she was going to tell me that! She also did not communicate to us that our hotel room block would close 3 weeks prior to our wedding date. This left our guests faced with a 2 night minimum at a ridiculously high nightly rate when they were expecting to only stay for 1 night at a reduced rate. After a lot of back and forth she agreed to make an exception but it was not without her sending me extremely condescending, rude and unprofessional emails. My month of coordinator and I discussed the timeline with Sharon ahead of time as well as sent it to her multiple times. On our wedding day our champagne toast had not been poured in time for the toasts. This seems like a small thing but when you are paying for a champagne toast you expect that it will be ready in time for the toasts. Additionally, we were supposed to be comped for our wedding suite but the hotel went ahead and charged my card for it. I was able to get Sharon to remove the extra charges but that was frustrating to have to deal with while heading off to my honeymoon. Proceed with caution when dealing with this venue and Sharon!

e vendors and everyone is still raving about the food! The flowers were also gorgeous and exactly what I had imagined. We had the perfect day! Thank you!!

ballroom. It was beautiful and everything I could imagine. Jessica Perkins and her team were phenomenal, they executed our big day flawlessly and I can't thank her enough. Being a Bride can be stressful but I felt the Crowne Plaza's package we chose made things a whole lot easier with everything that was included (linens, cake, centerpieces etc.) Also the bridal suite was stunning and gave my bride tribe and I plenty of space to chill out and get ready for the big day. Thank you again Jessica and the whole team at the Crowne Plaza. It was the best day of our lives!!

hing we would change about our wedding day. Also, special shout out to Pina at the restaurant for our breakfast the day of and after our wedding, to Louise for waitressing at both our wedding and to the catering manager, whose name I cannot remember at the moment. She was on top of all the food during the event. And once again to Audrey who put in 12+ hours on my wedding day.

s great and and ensuring the reception went awesome as planned and the food was on point if I could give this 10 stars I would

lly set up with the tables and chairs and all the color coordination as we had initially desired. We also got the bridal suite complimentary and some other perks as well. As being the bride and having dreamt of the perfect wedding day all my life, I must say our special was above and beyond expectation. Working with Audrey was a pleasure, as she was prompt in her communication and always available on phone, e-mail or in person. She was always joyful and pleasant and her demeanor suggested business, but even more importantly an attitude of service and a desire to help. As being the bride and unexperienced in wedding planning I had a lot of questions, requests and last minute changes in the wedding, including the fact we had to change our wedding day and pre-pone our wedding. During our wedding planning we found that we are expecting a new member to our family, where all plans changed. To our surprised Audrey and Crown Plaza team were able to make the impossible possible and change the wedding date to two months earlier. That was the one thing we most appreciated and will never forget. To conclude, I would highly recommend the location and services to others, especially for events like a wedding or a baby shower, etc :-) Best, Denitza