Very unorganized throughout the whole planning process. Originally booked with them in 2019 due to their wedding coordinator having so many raving reviews; however, after canceling our 2020 reception, by 2021 the coordinator was gone, and the c...atering director was terrible with communicating to us and her staff.
Found out 6 weeks before the reception that we could not go into the space to set things up until 1.5 hours before people were supposed to come due to them scheduling a corporate meeting in our venue space. In 2019, we were told we could get it the whole day and maybe even the night before.
Day of staff were amazing. Catering director did not give them our layout of where tables should go, so my mom had to direct the staff of the layout and the color of napkins for dinner. But the staff were friendly and very accommodating.
The food was delicious! Kudos to the chef! But, the catering director did not let us know of the pairings of foods (meat, starches, veggies) and was going to charge $150 per plate. She also had us taste test the wrong meals as she did not communicate the change in our request (with plenty of notice) to the chef.
Presidential Suite was disgusting. Confetti from a previous guest was everywhere in the suite and multiple grapes were found laying on the ground.
Many complaints from our guests that hotel staff/front desk staff were very rude. Majority of our hotel guests did not receive our hotel welcome bags we made for them.
Overall, just poorly managed. Had a great indoor/outdoor venue with great staff the day of, BUT the hotel was gross, rude front desk staff, and there was A LOT of stress with the planning due to disorganization from the catering director who has taken over the wedding coordinator position.