Crowne Plaza Suffern

se they needed that room for our block….which they were part of. Her husband tried to explain this to them but they didn’t listen. We also requested minor things like paper plates and napkins which we never got and all our guests were getting conflicting info. Some were told checkout was noon and some were told 11. They also wouldn’t allow any of our vendors to come to the room even when we spoke to them. All the groomsmen had to make 3 trips to the lobby to pick up the flowers because the florist wasn’t allowed in. The sales manager we worked with stopped in once, we told her what we needed and then never saw her again.

tiful backdrop for our ceremony, and the ballroom is UPDATED with beautiful chandeliers, a huge dance floor, and neutral but beautiful decor. We planned our entire wedding (ceremony, cocktail hour, reception, after party, Sunday breakfast, and hotel block) with Tracy Marvin who was easygoing and flexible with all of our requests. She was very timely in responding to my emails and phone calls and made it feel like I was the most important client she had every time I spoke to her. I was impressed by her ability to remember everything we discussed. From a last minute Friday night welcome dinner planned by my in-laws to the placement of our centerpieces Tracy's attention to detail was unmatched. Our maitre d' Diego made sure the day ran absolutely flawlessly and was extremely attentive not only to me and my new husband but also our families. My grandmother wanted to take him home with her. We were beyond impressed with the service, the food, the accommodations, and the absolute ease of everything. I could not have asked for a more perfect day.

transportation for my guests, and hosting a breakfast the following morning. Tracy was absolutely wonderful and super helpful. She answered every and all questions we had an made things very easy for us. Thank you Tracy!

us not only with reserving our rooms, but also with setting up our rehearsal dinner and goodbye breakfast the morning after the wedding. The hotel is impeccably clean, the food is excellent, and our guests had nothing but great things to say (and the price is so incredibly right here!)

a kitchen to accommodate that; and it is right off of the room we chose. . My specific request was for a space that had windows, felt open and did not look like a conference/meeting room. The solution was the Renaissance Room; which had windows and mirrors. We had our ceremony on one side, the bar across the room and in between were our reception tables and our string quartet. The room was perfect for our needs. Our event maitre d' was attentive and kept a close eye on the littlest details; like refilling my wine glass if it looked low, to directing the flow of service. The room was hustling with multiple courses being brought from the kitchen, tables quietly cleared and individual needs always met during the night. If there were any negatives, they were small. A change in our contact person came with the sudden departure of an event manager that was not communicated out. For 10 days in June, neither the caterer, or us, heard back from emails and phone messages. The hotel was not forwarding them to our new contact person; a simple process that should have happened sooner. Once we called the front desk, we were connected correctly. On our wedding day, guests were left in the lobby or directed to the private room where our Ketubah and marriage license were being signed, instead of the Renaissance Room. Once in the space, we know of no problems. We were given a suite to get dressed in and to stay the night. The beautiful room was a calm spot before we joined our Rabbi and witnesses downstairs and a relaxing spot to go afterwards for our first night as husband and wife.

as food for our after party and breakfast tickets for our guests. She was professional, kind and responsive. The hotel itself is warm and inviting everything was spotless. The front desk staff was professional and friendly on a VERY busy wedding weekend and gave everyone proper time when checking in/out—at no time did people feel rushed. I cannot say enough good things about the facility and would highly recommend to anyone in need of space/accommodations in the area

verything we asked for. She went above and beyond to ensure our happiness. She was an absolute joy to work with and I am so incredibly happy that I was able to spend so much of our planning time with her. Chef Peter and the rest of the kitchen staff are INCREDIBLE. The food at the Crowne Plaza in Suffern is SO DELICIOUS. My parents and I are still dreaming of the cheese and spinach stuffed chicken and the Chocolate Trilogy dessert. My guests are still raving about the food at our cocktail hour. Diego was by my side the day of my wedding and made sure everything went off without a hitch. My guests have been constantly talking about what a great job he did. He not only ensured that my husband and I were taken care of, but he went out of the way to take care of our parents and my guests. I don't know how he did it! I couldn't have asked for anything more. He even made sure we sat down to enjoy our meals. It was the perfect day.

tel but we were then informed that they had no spare hotel rooms for the date we originally wanted. We felt that this was something we should have been told before going for a tasting and preparing to sign a contract. We were also told that no other parties happen on the day of our wedding. During the cocktail hour my husband and I discovered that there was a big sorority reunion going on until 8pm (our wedding was until 11pm) and we were sharing photograph areas and bathroom amenities (that my husband and I stocked for our guests) with this Sorority. The hotel gave us a hard time about breakfast Sunday morning after our wedding in terms of pricing but we ended up paying for breakfast for our guests who stayed the night in a separate room. Well, the spread was poor quality (not what people in the restaurant could have gotten for a cheaper price), cold, not replenished when things ran out, it was difficult to get coffee, and they charged us for myself and my husband (when bride and groom were supposed to get their breakfast for free). There were 16-year old girls on a soccer team staying at the hotel that night and some of the young girls kept looking into our reception and some even came in and started dancing to our DJ. Diego eventually got them out but it should have been handled sooner. Pros: Beautiful ceremony, reception, and guest rooms. Great front desk service and prompt responses on email communication. Very friendly and welcoming atmosphere. Delicious food and excellent menu choices -- all my guests stuffed their faces and couldn't stop raving about how good the cocktail hour was. Great bartender service and excellent mixed drinks. Decent prices for how beautiful the hotel is. Overall despite some hiccups with service, this is an excellent place to have a wedding and I wouldn't change anything about my wedding weekend because it was a gorgeous event with everything working out perfectly in the end.

el and the look of it/rooms. We had over 200 people at the wedding so it required a lot of work. My sales manager- Theresa Brown- was great! I sent her tons of emails asking numerous questions and she was always very responsive. Diego- the maitre'd was equally amazing. He was so helpful the day of the wedding and during breakfast the next morning.