Crowne Plaza Syracuse

The great thing about the Crowne Plaza is that they do a lot of weddings and they know how to do them right. We worked with Laura for most of the planning and James was there the day of to make sure everything went smoothly. Communication was usually prompt and our questions were answered in a timely manner. They are very thorough and they think of everything. They account for possible problems that could come up that we would never have considered. The Horizons Ballroom on the 20th floor is a unique space with a great view of the city. They took care of all the set up and clean up of the reception space, so we had one less thing to worry about. We were treated like celebrities at the hotel the entire weekend. They hired a new chef about 2.5 months before our wedding and the food was outstanding. Multiple people told us that the appetizers were the best they'd ever had. We also did our rehearsal dinner there and our wedding party raved about the food as well. One of our vendors also commented on how efficient the bar service was compared to other venues they'd been at. There was never a long line of people waiting for drinks. There were only 2 minor issues, and these are not a reason to not book the Crowne Plaza, but just to be aware of. We had a lot of out of town guests, and the hotel does not receive any type of notification when a room block is full. Our guests would try to book and be unable to and were told that we (the bride and groom) needed to call and ask them to open more rooms. It was a little bit of a hassle. The other thing we found was that the weekend staff did not always seem to have the correct information. Our guests were sometimes told misinformation when they called on a weekend. The day of the wedding, we were supposed to have a "ready room" for the bride and her girls and the front desk had no clue about this. It was quickly remedied but a little stressful. Overall, though we would recommend this venue to anyone!!