Crystal Limousine Service

ate. When we were picked up, our driver didn't know where she was going or by what time even though I had sent all of that to them per their request. The air was never working well on the bus, but completely failed with over an hour left of our ride. It was over 90 degrees that day and needless to say both my husband and I along with our bridal party were miserable. We did our best to make the most of it! We talked with John and he let us know that the reason the driver didn't have our information was because the initial bus that was supposed to come get us also had issues with air. They sent a different bus in order to not be late meaning that bus driver didn't have our information with her. She did her best, but the company did not prepare her to do her job. It also worries me that their buses can't keep up with summers in Michigan and do not have reliable AC. I would not recommend this company. We did call and complain about losing air on the bus and were refunded 20% but the experience of losing air was not even close to the money refunded.

. This bus is no longer in use with their company and they will not tell you this. we booked it and a tiny 20 passenger bus came to pick us up on the day of our wedding. we uncomfortably fit 20 people and 2 coolers in this bus. Not only did we have to squish in this tiny bus that we did not ask for but the driver was rude and requested the 20% mandatory gratuity (that they also do not tell you about when you book with them) before anyone could get on the bus. When the manager finally contacted me (after I called 3x) he refused to believe that we were sent a 20 passenger bus. I showed him pictures and he still argued that it was the 40 passenger bus. If I could rate this service with negative stars I would, but they require we give at least one star rating. do not book this company unless you want your wedding ruined

hen we got out of the church. We planned on tipping the driver $100 at the end of our drive, everything was already pre paid. We were out taking pictures (before we went to the limo) and the driver tracked us down. She said we needed to pay her $160 in tip right then and there. She was just really rude about the whole thing. So we had to try to find extra cash right then and there. We were just never notified that we had a pay a set amount of tip. This should've been something that should've came out of the pre pay if this was the case. We personally think she was taking advantage of the situation to get more money out of us. Its not like we could said no, we had everything lined up and ready to go. Then later in the day we were driving to an old farm (for pictures) and down a dirt road. She got out of the car and was furious about how dirty the limo was from driving down a dirt road. We just felt like we weren't treated well. It was our wedding and the last thing we wanted to deal with was a driver who hated her life and clearly wanted to take it out on everyone around her.

great ride!

a "back seat" in which two people are cut off from the rest of the wedding party..

! Crystal sent over a stretch hummer instead! Icing on the cake :) Very clean vehicles and super friendly service.

h was still way too high for only 2 hours). But the service was great. They were on time and even stopped when a few of our party needed to use the restroom.

to confirm the morning of the wedding, so that worried me.