Crystal Mountain

Thompsonville, MI

Capacity: 300+ | WEBSITE | PHONE

Book Your Wedding with Crystal Mountain


About Us

Crystal Mountain blends rustic charm with modern elegance. Located in Thompsonville, Michigan, the resort houses some of the finest Midwest accommodations for all four seasons of the year. For couples who are visualizing a scenic outdoor wedding, Crystal Mountain offers captivating mountain views of northern Michigan. This award-winning facility provides couples and their guests the ultimate in leisure and recreation with its two golf courses, indoor pool and hot tub, fitness center and spa.

At Crystal Mountain, to-be-weds choose from indoor and outdoor locations for the ceremony and reception of their dreams. Ceremony locations may be privately booked for up to two hours, while reception locations are guaranteed available after 1 p.m.

Mountain Top Deck overlooking the Betsie River Valley accommodates a sizable guest list of 300 people. Guests are transported by the Crystal Clipper chairlift and a shuttle service is also provided. The area is available during the months of June through October.

Petritz Pond Lawn has a deck and water fountain that give this outdoor space a romantic feel. The Petritz Pond Lawn has a maximum capacity of 250 people.

Michigan Legacy Art Park is located among pieces of art scattered along a path in a 30-acre forest. The amphitheater comfortably seats 140 guests on its curved wooden benches.

Northwest Territories has a breathtaking wraparound terrace and state-of-the-art light and sound system. This indoor space has a capacity of 220 guests.

Hudson Bay offers an intimate setting for 120 guests. It has an adjoining function area for cocktails with a fireplace for warm and cozy ambience.

James Bay is an idyllic indoor space for large parties, accommodating up to 400 guests. The Hall provides you with a spotlight and dimming lighting system.

MountainView Lodge and Pavilion Tent are located at the base of the ski slopes. The MountainView Lodge offers an indoor space for 150 guests. Its surrounding windows admit ample lighting, while its lofty ceiling lends to its grandeur. Guests can enjoy hors d'oeuvres and cocktails at the Pavilion Tent.


What You Should Know

The pro planners at Crystal Mountain make the process leading up to the wedding as stress-free and personal as possible. They help you plan each stage with their experience, creativity and attention to detail. Aside from a wedding coordinator, Crystal Mountain also provides you with a banquet captain on the day of your wedding to ensure timely and courteous service during your reception.

Meals are served buffet-style or plated and include complimentary cake-cutting and service. A champagne toast may be included depending on the package selected. The bar can be a cash bar, a hosted bar or a per-person package. Beverages include beer, wine and liquor. Outside food and drinks are not allowed except for the wedding cake and favors.

Crystal Mountain requires a final guest count three business days before your wedding date. This guest count cannot be reduced and final charges are based on the actual attendance or final guest count. Detailed planning information such as food and beverage selection and setup requirements must be provided to Crystal Mountain at least four weeks before your wedding date.

Couples can have their ceremony and reception at Crystal Mountain. The resort offers indoor spaces as backup options when inclement weather occurs. All outside functions must conclude by 11 p.m. You can book an indoor location for an additional room rental fee if you'd like to extend your event past this curfew.


Extra Perks

The team at Crystal Mountain can also take care of the rehearsal dinner and morning-after breakfast. The venue provides additional perks available for an extra-special experience.

  • Complimentary admission to a menu-tasting for bride and groom
  • Add-on food stations such as carving station, salad station and vegetable station
  • Special group rates for overnight guest rooms on the weekend of your wedding
  • Outdoor activities like hiking, biking and wall climbing
  • Water activities on the outdoor pool and water playground
  • Winter activities such as ice skating, ice hockey, snowmobiling and snowshoeing

From the Vendor

Northern Michigan's Wedding Destination

Crystal Mountain has carefully combined the Midwest's finest accommodations, the style and elegance of a first-class destination and the beauty of northern Michigan. From mountain-top ceremonies to receptions for up to 350, we'll ensure that every detail matches your vision for the perfect day.

Amenities + Details

  • Handicap Accessible

  • Liability Insurance

  • On-Site Accommodations

  • Indoor

  • Outdoor - Covered

  • Outdoor - Not Covered

  • Reception Area

  • Wireless Internet

For more details about amenities, please message the Venue.

Price Range

$$$ – Moderate

Venue Capacity



Ballroom, Garden, Hotel, Mountain, Restaurant, Tented

Wedding Categories

Bar + Drinks, Destination Wedding Packages, Destination Wedding Planning, Destination Weddings, Food + Catering, Planning


Contact Info

12500 Crystal Mountain Dr., Thompsonville, MI (855) 296-6643

Reviewed on 10/05/2016 Marie M

My husband and I chose Crystal Mountain for the beautiful scenery- but we got so much more! The staff at Crystal Mountain was very accommodating and genuinely cared about our wedding. We had an event coordinator through Crystal Mountain, Anna, who helped us organize the whole... Read More wedding. She kept track of all the little details and kept the planning running smoothly. She was always very responsive to e-mails- and we appreciated all the additional help she offered like helping with our flowers and keeping me calm on the wedding day! Crystal Mountain had everything all in one place- ceremony, reception and lodging. This was very convenient for our guests. Also, it is important to note that you could not go wrong staying at any location on property. Everyone was raving about EVERYTHING. One thing I was initially concerned with was having to use Crystal Mountain to cater our event. However, they had a very extensive menu, and were even willing to work with us to find the perfect menu options for our wedding.. We are so glad we chose Crystal Mountain! Can't wait to come back for skiing in the winter!

2016-10-06T09:06:27 Response from the vendor

Thank you from all our staff! We are thrilled that you enjoyed your wedding weekend with us, please visit us soon! :)

Perfect for a Winter Wedding Wonderland

Reviewed on 6/26/2015 Katherine D

We had our January 2015 wedding - both ceremony and reception - at Crystal Mountain Resort, and it was MAGIC. My husband and I have attended work conferences there and have always enjoyed them. When we decided on a winter wedding, we decided to do winter all the way, and... Read More Crystal was the obvious choice. We could not possibly write enough glowing things about the wedding & reception team, the entire Crystal staff across the resort, the accommodations, the food & drink, the restaurants, the ceremony & reception sites, and the spa. Everyone and everything about a Crystal wedding is exceptional. Amanda Milarch and Megan Campbell-Slade were so helpful in making our event happen. Every special request we had (decorations, special beer for the reception, etc) was met with an "Absolutely, we can make that happen!" The cabin we stayed in, where I got ready, was so cute and perfectly situated for winter photos (someone knew what they were doing when they put us in Cherry Blossom!). Our rehearsal dinner was outstanding - our special menu, the staff, the location (Lake Harbor & Hudson Bay). Our ceremony in Northern Lights was magical, and our reception in Northwest Territories was the best celebration. Breakfast the following morning at the Thistle was just what we hoped for. Twelve to fourteen inches of snow fell from the time our rehearsal started until the next day before the wedding. Crystal offered our guests discounted rates on rooms to come up the night before and beat the storm. Our porch and steps and sidewalks were shoveled before we could even ask. The snow unfortunately kept some guests from attending, but it made for a beautiful setting, and the Crystal staff made a challenging situation so much better. We attended a meeting for work at Crystal Mountain just three weeks after our wedding, and we were greeted by so many staff members who worked to make our wedding wonderful. It felt like seeing family again. We would, without a doubt, recommend Crystal Mountain resort to any bride and groom, whether planning a winter or summer wedding. We can't wait to go back again and again to that beautiful place and to see everyone there.

2015-06-27T08:46:21 Response from the vendor

Kate, thank you so much for such a thoughtful review. Your winter wedding was one that we will never forget, and the day was truly magical! Thank you again, we hope to see you soon! Cheers to you and Bob!!

My Dream Wedding!!

Reviewed on 6/17/2015 Katie W

Crystal Mountain is gorgeous! We loved the whole resort and there were so many fun things for our guests to do there before attending our evening wedding! We were able to have a "destination wedding" without having to go too far. We made a whole weekend out of it and had our... Read More rehearsal right at Crystal Mountain the day before. We had a mountain top ceremony and our reception was right there as well. Our ceremony was SO beautiful, all of our guests loved riding the chairlift! No one had to worry about driving after our reception because there were so many different room options and prices available that most everyone stayed there. The Crystal Mountain staff did an amazing job and they were very flexible and accommodating for all of our requests throughout the whole planning process. Julie made our whole planning period so much better because she handled everything, answered all of our questions and planned things with us down to a very detailed time schedule of our wedding day. It was wonderful to work with her and she definitely made things much easier for us!

2015-06-17T12:46:12 Response from the vendor

Hi Katie! Thank you so much for allowing us to be a part of your special day! We loved every moment as well, celebrating with you and your family. Please come see us soon!! Cheers!! - The Crystal Mountain Wedding Team

Reviewed on 7/23/2017 Brittany F

Overall, we had a great experience with our wedding at Crystal Mountain. Service was excellent, facilities and scenery are top notch, and we couldn't have asked for our day to go any better. Of course as I'm sure with any wedding venue, there were added costs/upcharges for many... Read More things. However, the staff was very attentive to all of our specific needs.

Reviewed on 7/18/2017 Hugh W

Exceptional reception and wonderful feedback from those attending. The food, service and weather were all great.

Reviewed on 7/16/2017 DeSiree W

My husband and I spent over a year working with Crystal Mountain to perfect what we invisioned to be our special day. The team at Crystal Mountain was exceptional and we couldn't have asked for a more wonderful group to create our day. Not only was the staff great but the food... Read More blew our mind! We are still receiving reviews from our guests about that pineapple salmon. Everyone always tells the bride and groom to make sure they eat. Well our plates we polished clean by the time we finished. Our wedding party speeches were a bit lengthy and it pushed our meal service back but you would have never guessed because it was that good. The service was quick and accurate and the waiting staff was so sweet. The bar staff was just ask great! They were quick mixing together our favorite cocktails and they did it with a smile! They were amazing! My husband and I were also very impressed with the Crystal Mountain chair lift rides. It was the perfect touch for our guests to take a step back and truly appreciate the beauty of Northern Michigan. The staff working the lift was very helpful when I went to sit. If you can imagine sitting on a chair lift in a dress it can be a little intimidating but it worked out perfectly with their assistance. We can't say enough about the staff. Towards the end of the evening they sis such an amazing job cleaning up. I never looked around and thought man it's a mess. They were so on top of picking things up and clearing tables. We were very impressed. My husband and I also had the opportunity to stay at Crystal Mountain for our wedding night. The room was beautiful and very clean. We were welcomed with a sweet card and bottle of champagne from the staff that melted our hearts. Overall, we loved our experience with Crystal Mountain. The majority of our wedding was planned with us being hundreds of miles away in midwestern Illinois but the staff at Crystal Mountain made us feel like we were right there in Thompsonville, MI. We are extremely blessed to have had the experience we did. We wouldn't have changed a thing about it!!

Reviewed on 7/13/2017 Deb S

The entire staff was extremely helpful and timely. The food was delicious. They met or exceeded our expectations. It was the perfect place for our wedding reception.

Reviewed on 7/13/2017 Lee L

The wedding for our daughter and son-in-law, was held at your Crystal Center ballroom on July 8, 2017 for approximately 150 attendees. Prior to that, we met several times with two people, initially with Carmen Kott, the person responsible for rental of the properties used, and... Read More then turned over to Stephanie Gray, the person who helped us with the wedding plans. Our wedding was held outside at "The Pond", and it was a perfect day for it. We contracted with Pastor Gene Houghton, who is also the full time Supervisor of setting up the banquet rooms, chairs, tables, etc., so his help was extraordinary, and it was very helpful to have him as the officiant as well as set up supervisor. We were kept informed of all the important stuff initially by Carmen, and then worked even more closely with Stephanie Gray. We really appreciated how knowledgable Stephanie was, and she really jumped in to help coordinate signs for us and was always there before the event and even through the event, just making sure everything was to our expectations. She was a gem to work with! Sharren Williamson was the lady in charge of the wait staff, and finishing of the dining area, and she was just the type of person we enjoy working with, as she was very detail oriented, and it went off perfectly. We had great subcontractors also, Cindy and her husband Ed from Sweet Seats did a terrific job decorating halls, chairs, sidewalls, ceiling of the event center, and quickly answering all our concerns throughout the planning stages. She gave us a great discount which we really appreciated, and was worth every penny. Jenna, from Victoria's Floral in Benzonia, also did a terrific job of arranging all the flowers and accents for the tables, and all the stands and ferns that just made the look perfect, including the bridal and bridesmaids bouquets. Everyone mentioned how wonderful they all looked and the assortment of flowers and colors was amazing. Again, the pricing for all her work was acceptable and worth every cent. The cake was made by Jennifer Dontz or Sugar Delights in Manistee, and she is a national award winning cake decorator who we have used for years. The cake was one of a kind and tasted wonderful, again priced very reasonably. This is our second event here, with the first experience for us being 17 years ago for our older daughter. We were very happy to see that the quality of the service to us had not lessened, and in fact had been upgraded. There are so many areas for us to mention, such as the shuttle service provided from the pond to the parking and event centers all night, and the dedicated space your staff marked off in the parking area for our guests, also signs directing them to the parking area and that shuttle service was being provided to them. Also, the cleanup at the end went smoothly, with Sharren again taking charge of her staff and packing up the leftovers for us to take home. The food was also great, everyone complimented us on the hors d'ourves and the meal, including the sundae bar and pizza which were served later in the evening. Sharren's staff also boxed up left over wedding cake and we made it available in boxes to go at the end of the event. Owner of the resort, Jim McGinnis, also mentioned to me that this was one of the nicest weddings he had seen there, and was very impressed with how everything looked and felt. It couldn't have been any better for us.

Reviewed on 6/04/2017 Katie F

Crystal Mountain was the best place for our wedding. From the very start they answered all of our questions and helped out in so many ways to make our wedding what we had dreamed. I loved the fact we were able to taste the food before the wedding, it really helped us picking out... Read More the meal. The wedding planner on site was also a big help. She was with us through all of the planning and when we had questions or last minute things that came up she was able to help and put my nerves to rest. Crystal Mountain had it all for us. In the end all we had to do was show up and have a good time.

Reviewed on 5/26/2017 Anna S

The crazy price & mark ups are the only thing keeping it from a 5 star. Our coordinators Stephanie & Carmen were amazing!

Reviewed on 11/30/2016 Gwen T

First of all, the resort is gorgeous!!! What is better than a quiet location with fun activities here and there?! I wish we could have spent a week at Crystal before our wedding, we just didn't have the time. The prices are a little higher than a typical venue, but it is really... Read More nice to not worry about providing silverware, glasses, China, linens or anything like that. It's all pretty much inclusive and that was a huge weight lifted. The staff was very friendly and we enjoyed our wedding and reception very much. We were married at the Michigan Legacy Art Park and our reception was held at the Hudson Bay room and the settings for both....gorgeous. We really cannot recommend it more. They bent over backwards for us and we're so nice. Thank you, Crystal Mountain for making our wedding so memorable!

Reviewed on 10/24/2016 Carolyn D

My wedding at Crystal Mountain was amazing and did not have any major issue the day of. Food was amazing and the staff the day of was very helpful. The only issue we did have was an outlet in the back of the lodge cut one of my guests and ripped a fairly large hole in my... Read More dress. However, the planning of my wedding with Crystal Moutain was very difficult. I ended up with four differnt corridators. The first three kept misplacing requests made via phone. I would recommend doing everythign you can via email so you have a record of it for later with Crystal Moutain. I would not listen to the staff when they say the lodge can fit 130 easy for wedding. It can fit 130 but it will have your guest out of view with the head table which i was not a fan of when i saw the floor plans. It ended up working out becuase only 80 peoole came to my wedding. If the full 130 we had planned for came we would have had issue with the room we booked.

2016-11-23T14:49:29 Response from the vendor

Thank you for posting a review on The Knot. I understand that you felt very concerned after being shuffled through coordinator to coordinator. I am sorry that you were one of few that was affected by this while we underwent a change in staff in... Read Less Read More

Reviewed on 10/10/2016 Claire H

We had a wonderful experience at Crystal Mountain. The staff was friendly and helpful. The planning process was easy and pretty carefree. I'm glad my bridesmaids could do my hair, otherwise that could have been a problem because they do not do hair at their spa. The shuttle... Read More service was timely and pleasant. I reccomend getting your nails done before if you want gel. The nail tech was awesome and the spa staff was great. The actual gel polish was not great - it chipped the day after I got them done, and I don't think it was from application error. I watched her do a great job, the gel was just thin and not great quality. I had my makeup done for my rehearsal dinner and wedding, and I loved it! The mountain top ceremony site was beautiful. The pictures don't do it justice. I would not have changed a thing.

2016-11-23T14:29:35 Response from the vendor

Thank you for taking the time to review us on The Knot! We do offer a great vendor list with local hairstylist that are willing to travel to Crystal Mountain. I am glad to know that you had an alternative plan. Our team loved working... Read Less Read More

Reviewed on 10/04/2016

My with husband and I had our wedding at Crystal Mountain on 08/20/2016. I CANNOT say enough wonderful things about this resort. My husband was diagnosed in February of this year with cancer and we had absolutely no time to worry about a wedding. The wedding coordinators at... Read More Crystal Mountain went over and above to help us plan between treatments and when our day arrived they even went farther to make our day the best memory of our life! Carmen Howard and Stephanie Honeycutt were utterly amazing. I have actually sent our full story over to The Knot magazine hoping someone will read the whole review.

Reviewed on 10/04/2016

My with husband and I had our wedding at Crystal Mountain on 08/20/2016. I CANNOT say enough wonderful things about this resort. My husband was diagnosed in February of this year with cancer and we had absolutely no time to worry about a wedding. The wedding coordinators at... Read More Crystal Mountain went over and above to help us plan between treatments and when our day arrived they even went farther to make our day the best memory of our life! Carmen Howard and Stephanie Honeycutt were utterly amazing. I have actually sent our full story over to The Knot magazine hoping someone will read the whole review.

2016-10-06T09:36:32 Response from the vendor

Thank you so much for your kind words, Liza! It was an honor hosting your wedding weekend here at Crystal. We love every minute of your wedding. I hope that you plan to return for your one year anniversary--perhaps the weather will cooperate a little... Read Less Read More

Reviewed on 9/29/2016

I have been employed at Crystal Mountain for nine years but had never experienced our services from a guests perspective until this past weekend. My nephew and his new bride were married here in the Michigan Legacy Art Park and it was extraordinary! The venue was perfect! Every... Read More part of the wedding and reception were so well executed! The food, the decorations, the staff! My entire family was very impressed and we couldn't thank Crystal Mountain enough for a perfect day!

2016-10-06T09:18:37 Response from the vendor

Thank you for taking the time to review your nephew's wedding. It was a great day for a beautiful couple. We are happy to hear that our staff was helpful and provided excellent service the remainder of their event. Thank you again!

Reviewed on 8/02/2016 Katie E

Crystal Mountain Resort was a gorgeous venue! The grounds were absolutely breathtaking! There were flowers blooming everywhere! The Thistle Pub was the perfect rehearsal spot! The food and service was wonderful! The Turkey/Bacon Panini was SO delicious! We got married on the... Read More Mountain Top Deck. Our guests loved riding the chairlift up to our ceremony and so did we! The MountainView Lodge was the perfect reception space for us! It was the perfect size and location. The food and wait staff service at Crystal Mountain was incredible! Everyone LOVED the Reuben Eggrolls!! We went through several coordinators during our planning process which was not really a big deal because they were all great with emailing back and forth. We only had two small issues: 1) There was a tent partially blocking our mountain view (due to a flood in a different restaurant) and 2) Staff was setting up for a concert immediately after our ceremony. The staff was setting up a bar and seating while we were doing pictures. Other resort guests were using our reception hallway and bathroom (making it a little awkward). We were informed about the tent before we arrived, but we were never informed about the concert. Overall, Crystal Mountain was a great venue! We highly recommend it! Make sure you have time for a massage at the Crystal Spa! It is absolutely amazing!

2016-10-06T09:31:46 Response from the vendor

Thank you so much for allowing us to be a part of your special day! Our grounds crew will be ecstatic to learn about your comment as it is often overlooked by most guests. I am sorry that the concert was never communicated to you.... Read Less Read More

Reviewed on 7/25/2016 Samantha B

Overall, we had a fairytale wedding at Crystal Mountain. Everything was set up to look amazing and we had the best weekend. Throughout the whole weekend, the staff was very knowledgeable, kind, and caring towards my husband and I, we felt very loved! The venue itself is... Read More beautiful and our guests loved riding the chairlift as an additional gift from Crystal Mountain. We had our ceremony at the Art Park, which was exactly the fairytale setting we were looking for. Our reception was at the MountainView Lodge Tent and fit our guests perfectly. We did run into a few situations along the way with Crystal Mountain. Many of our guests began booking rooms/condos in advance, including my Dad. However, when the wedding weekend came he was not given the condo that he initially booked to sleep 15. Instead our family had to be split up among two houses which was very disappointing and not the way we wanted it, so unfortunately make sure you call them many times to check and make sure your reservations are correct if you booked them over the phone. There was also a situation with our rehearsal time. We weren't told that there was an event taking place in the Art Park on that day, but instead were told we could have our rehearsal at 5:00, so that is what we told our guests months in advance so they could book flights and lodging options. About 2 weeks before the wedding, we were told we needed to move our rehearsal time up to 4:00, which meant our guests would not have any time to get ready once they checked in their rooms. We hoped for early check-ins, but many of them were not able to get in their rooms early or had problems with their rooms keys. It all ended up working out fine, but many of our guests were frustrated with rushing around Friday evening. Crystal Mountain comes with a coordinator, which I thought would be great because we were planning our wedding from where we live in Texas. We booked Crystal Mountain a year in advance and throughout the year we were juggled between 3 different coordinators. There seems to be a high turn-over rate, which is typical with the industry, but a little stressful for a bride. We hired Chelsea Chapin, separate from Crystal Mountain, as our day-of planner and she was AMAZING and helped with the communication between Crystal Mountain. David Sparks ended up being our coordinator for Crystal and he did a great job and was super friendly, so we're very happy with who we ended up working with! Carmen Howard also did a wonderful job helping to coordinate makeup appointments for 12 of my bridal party girls. Our guests loved the appetizers (coconut shrimp and stuffed mushrooms) and we had semi-good to good reviews for the chicken and beef plated entrees that were served. There was a slight problem with food during our reception -- a few of our guests were not served with the rest of the wedding due to a delay in the kitchen. Our guests loved the bartenders throughout the weekend and Crystal Mountain has a great selection for alcohol choices. David even got us our favorite beer that was not on the list :).

2016-07-29T14:59:54 Response from the vendor

Hi Samantha, Thank you for taking the time to post your review. It is always our hope that your experience is nothing but amazing during an important time in your life. I apologize that you and Steven had to go through a few coordinators. It’s... Read Less Read More

Reviewed on 6/21/2016 Sophie L

We had our wedding here on June 11th, 2016. We had the ceremony and reception outside as well as the rehearsal dinner. We worked with David the past two months before our wedding because the other wedding coordinator left. David went above and beyond for us. We made requests... Read More that Crystal had done previosuly and he made sure everything went without a hitch. The ceremony and reception were both beautiful. Our friends and family traveled from across the US and everyone loved Crystal. It was the perfect location for our wedding :) We couldn't have been happier.

2016-07-29T15:02:08 Response from the vendor

Thank you so much for your review on The Knot. We strive to provide the best experience possible for our Crystal couples and their families! We hope you visit us again soon!

Reviewed on 6/01/2016

We just had our wedding there on May 14, 2016 and had an amazing experience at Crystal Mountain. It rained and snowed on our day and the staff was amazing at moving the event indoors and making sure everything went smoothly. The food tasted amazing! I'm a picky eater and they... Read More catered to all the food changes I requested. David Sparks is awesome and was the best coordinator! Carmen was also super helpful right from my first phone call to my 100th!

2016-06-07T13:18:22 Response from the vendor

Crystal- Thank you so much for taking the time to review our venue! Our team loved working with you and making your day as smooth as possible! We hope that you visit us soon, Congratulations! -Crystal Mountain Wedding Team

Reviewed on 5/28/2016

My daughter's Crystal Mountain wedding and reception was a "Fairytale" come true! From the moment we arrived for spa treatments to the very last dance at the reception our every need was met by the Crystal Mt. staff. The venue is absolutely beautiful and the staff is so... Read More friendly and helpful. Most of our guests were out of town so it was a perfect destination wedding spot. The pond lawn was a perfect spot for her outdoor wedding. Crystal Mt. allowed us to bring in wine barrels to decorate to go along with her wine theme wedding. The wedding coordinator David took extra special care of our elderly guests who needed assistance. Our banquet captain Stephanie made sure everything was perfect at the reception. I did not have to worry about anything and could sit back and enjoy! A big thank you to everyone at Crystal Mountain for a wonderful wedding and beautiful memories!

2016-06-07T13:39:16 Response from the vendor

Thank you for taking the time to review your daughter's wedding. You're so right, it was a gorgeous day for a beautiful couple. We are happy to hear that our staff was helpful and provided excellent service the remainder of your event.You were a joy... Read Less Read More

Great Experience (Except for the Coordinator)

Reviewed on 1/11/2016 Trisha V

Throughout the process of planning a wedding here, we had great moments and not-so-great moments. There were times that our wedding coordinator was very responsive to my questions/requests, flexible, and went above-and-beyond expectations; however, there were moments during this... Read More process that weren't as smooth. I had times when the wedding coordinator sent delayed responses, gave us wrong information, and wasn't very helpful. In particular, for our rehearsal, we had trusted her to advise on how the logistics of the event would go - where we enter, when would the next bridesmaid/groomsman walk down, how we transition to the cocktail hour, etc. Throughout most of the rehearsal, she wasn't much help and I felt the need to take charge without know what to do. Eventually, after asking question after question, she took lead and made several suggestions without further prompting. Overall, the rehearsal felt disorganized and confusing for all. As for our wedding day, they had forgotten to put the table numbers out on the tables, so nobody knew where they were seating! Luckily, that was the only hitch and it was resolved quickly by our best man. THE REMAING STAFF MEMBERS WERE EXCELLENT! The staff that was in charge of the reception area were very helpful. When we were decorating the night before, they had dimmed the lights for us to "get the full effect." The staff at the spa were very friendly! The hotel staff had taken the liberty to personally deliver our guest bags to anybody who had checked in before we were able to drop off the guest bags to the front desk. The employees in charge of transitioning our chairs from ceremony to reception did a great job and reused our decorations throughout the ceremony area.

2016-02-06T14:56:59 Response from the vendor

Hi Trisha, Thank you for posting a review on The Knot. It is always our hope that your experience is nothing less than amazing at our resort. I apologize that you and your coordinator did not align and that there was miscommunication. You specifically requested... Read Less Read More

Fall Wedding 2015

Reviewed on 10/06/2015 Shae L

We had the best experience working with Crystal Mountain! The entire staff worked hard to make my daughter's wedding "the best day ever". Julie Kearns is a fantastic coordinator and went above and beyond to assist us in planning a destination wedding.She helped us to coordinate... Read More interesting events for our guests. We loved the welcome bonfire and the rehearsal dinner was amazing!! The food and presentation for the reception were also awesome. We were proud to have our guests attend the wedding and it went off without a hitch. Amanda and Bridgette were also extremely helpful in helping us book the wedding and with our guests lodging. All in all it was "The best day ever"!

2016-01-23T15:30:58 Response from the vendor

Thank you so much for the kind words! We strive to provide the best experience possible for our Crystal couples and their families! We hope you visit us again soon!

My Dream Wedding

Reviewed on 10/05/2015 Megan S

Crystal Mountain made my dreams come true! I seriously could not have asked for anything more. The service and value they provided from my very first call to Amanda all the way through when we checked out of our room 2 days after our wedding was nothing short of spectacular.... Read More Megan is an amazing planner and our wedding would not have been the same without her help and guidance. The food was SO good and there was plenty to go around! Crystal did our desserts as well, which were delicious! Chef Brian and his staff gave us exactly what we were envisioning including dishes that weren't on the menu as well as vegetarian and vegan options for our guests. Many of our guests told us it was the best wedding with the best food they had ever been to. The biggest decision I had to make the entire weekend was to move our ceremony location due to weather. All I had to do for the rest was SHOW UP! Thank you to the entire team at Crystal!

2016-01-23T15:32:42 Response from the vendor

THANK YOU! It means so much that you would take the time and give kudos to our team. We are beyond thrilled that you enjoyed your time planning your special day with us, and that the entire weekend was all that you expected and more!... Read Less Read More

Tent Reception

Reviewed on 9/29/2015 Katie B

We had our reception at the outdoor tent located at Crystal Mountain. It was amazing! The staff, food, and grounds were exceptional. I had always wanted an outdoor tent reception, but was nervous because of weather. At Crystal Mountain reserving the tent comes with an alternate... Read More inside venue. We didn't need it, but it was nice to know that was included. The staff does everything they can to make sure your day is perfect! They are so much fun to work with and very accommodating. Plus it was nice to have lodging right there for our guest.

2015-09-30T11:06:44 Response from the vendor

Thank you so much for your review of the Mountain View Lodge & Pavilion Tent! It is also one of our favorite venues! We loved working with you as well Katie, thank you again! :)