Crystal Springs Resort

was even better! The entire wedding weekend went off without a hitch. Dana was extremely helpful throughout the whole process and Keya went above and beyond the day of the wedding to make sure we had everything we needed to have an unforgettable experience. I would recommend this venue and team to any couple looking for a venue! You will not regret it!

ding advice on anything I asked, and all the way through to the day of. She handled everything that came up with grace and kindness, even in tough family situations that arose. We chose CS Grand Cascades for a few key reasons (1) the amazing menu and presentation of the food (2) the beautiful ceremony, cocktail hour and reception spaces and (3) the value you get for your money. We also LOVED the fact that the hotel was on-site and we didn’t need to worry about transportation for ourselves or our guests throughout the day and afterwards. This provided SO many advantages, including access to the bridal suite all day and being able to take advantage of the hotel bar on-site for a causal after party without any extra cost to us. It is definitely an under-rated venue in NJ that we are SO happy we found! We were able to stick to our ideal budget while not comprising on quality of the event. I have been told by so many people how we threw the BEST wedding they’ve ever been to. The event staff is a well-oiled machine and truly think of everything to make your day the most special and seamless experience. Highly recommend to all future brides!!

ities just a bonus. Our guests had a great experience.

ns for our guests. Minerals covered this perfectly. We were also looking for a rustic venue, and the pavilion was the perfect aesthetic that we were looking for in a venue. On top of being both a convenient location and look, the package Minerals provides is a great deal and, honestly no-brainer. Dana was wonderful to work with and everyone on the wedding day was so helpful. I wish I could go back and relive!

in mid July! The whole staff treated us like family! Would highly recommend this venue to anyone! Food was so delicious!

zing and beautiful! Best day ever!💕

st minute change to outdoor sunshine. When my dress strap ripped three times Kaya was right there with me helping to sew it back on. The team set up all of our decor and made it easy to transition between the ceremony, cocktail hour, and reception. They helped make our day special!

r me the whole day and night. She made sure my husband and I always had a drink in hand literally bobby pinned my hair when needed, hair spray when I ask, anything I needed she was right there for me. We had an issue with us running out of budlight for cocktail hour (we are all budlight drinkers) and she quickly made calls and had someone grab more for us that way we would not run out. Kaya was simply amazing and helped the day flow smoothly. I keep getting complimented about how amazing my wedding was!

preferences. The maitre de we had was Kim and she was phenomenal. She made sure my husband and I both ate and had a drink in our hand at all times. People have been contacting us that it was one of the best weddings they’ve been to. We couldn’t be happier with how the whole thing went.

eep my wedding day organized, beautiful, and fair. Laura pulled strings to help get me the best deals in light of shifting Covid expectations. Daniel helped not only me, but my wedding party and family members happy, and gave them 5-star service, while keeping us on track throughout the day. They have great relationships with their recommended vendors, and it really is nice to work with people who know the venue better than you. Any pains I had with the venue had mostly to do with changes that took place due to rescheduling. They were so minor and had no impact on the beauty of the day (menu changes, and coordinator changes through the process).

idn't miss a detail, and we felt like royalty the entire day (really the entire wedding weekend). We cannot thank Dana or Daniel enough for their professionalism, kindness and incredible attention to detail!!

iginal date, everything was moved over to our new date without question. We initially worked with Nicole when we booked (who I cannot praise highly enough) but when it came to specific day, our coordinator, Dana was incredible. She took care of everything, checked in multiple times and made our day more perfect than we could have ever imagined. Kaia, the bridal attendant, also deserves immense praise. She was so attentive to myself and my husband, along with our parents. Always made sure we had food, drinks, and checked in consistently to make sure everything was going according to plan. Everyone was where they needed to be for pictures, and no one felt confused as to where they needed to be and when. When we got back to the bridal suite after the reception the room was set up so beautifully with the bouquets, rose pedals and my vail laid across the headboard plus a bottle of champagne waiting for us. A ton of our food was packaged up for us and waiting in our fridge. Not sure many brides can say this but we had absolutely nothing go wrong and it is 100% thanks to Dana and Kaia. Cannot recommend highly enough. 1000000000/10

d an incredible job making our dream wedding come alive. We met Daniel at our rehearsal dinner (which was perfection), and he was there for us until the very end of our wedding. Every little detail was made possible that night because of him. I still get chills as I think back to our wedding night when he came into the cocktail hour to get us the last few minutes so we were able to see the ballroom before any of our guests. I could never thank the staff enough for the hard work that made it all possible. The true magical moment and what I talk about the most from our wedding night is after we saw the ballroom, Daniel brought us back to our cleaned up bridal suite to a table set for 2. Complete with all the cocktail hour foods and champagne. It was a moment I will never forget as he said, now you have 10 minutes together with no interruptions. Enjoy each other. I could never express to Daniel what that meant to me that he did all of this for us. I wish I could list all the ways he made our wedding truly amazing from his extremely fast bustle to keeping a drink in our hand- I couldn’t imagine our perfect wedding without him. I know the entire staff works extremely hard and I hope they know how thankful we are for them. If you are thinking of having your wedding at Crystal Springs Resort, you will not be disappointed. We can’t wait to go back for our anniversary!

ted her for something and did it with a great attitude. Daniel did a fantastic job keeping us on the right track with timing and made sure we had something to eat and drink at all times. He did a wonderful job getting my dress bustled and making sure we had enough time to take pictures and make it to a portion of our cocktail hour. Anytime an issue arose at the reception such as a spill, he took care of it right away. He made sure that we were happy and taken care of the entire night and we couldn't be more grateful with the way everything turned out. Jean made sure that all the event planning ran smoothly and she was always available to answer every single one of my questions for the past two years. She made this such an easy process and gave such great guidance along the way. Dana did a fabulous job setting everything up exactly how we pictured, if not, way better than we could've imagined. She was so personable and made sure we got everything we wanted and then some. We felt so relaxed knowing she was in charge of making sure our day was perfect. And it was!! We are so grateful for the entire Crystal Springs Resort team for giving us top notch accommodations, service, and providing us with delicious food!

ed after we made choices, as no one had told us that they were in the process of changing out their meals. Every single thing that the "wedding coordinator" told us would be no problem turned out to be a problem for the venue, which we would find out thru an email upon our return home. We were assured that menu items agreed to on the old menu would be honored on the new menu without an up charge, This was untrue. Wedding coordinator assigned to us by venue left the job the day before our event. New coordinator had no idea what had been agreed. "Peking Duck" appetizer turned out to be bbq pork instead. A our request, servers in the room were masked; we noted that bar tenders and maitre'd also in the room, were not masked. In reference to table decorations, wooden table number spelled out were what was ordered; acrylic numerical signs what was given. Staff's attitude was disappointing. Half the time they didn't answer questions, the rest of the time they agreed and did nothing. Butlered items at the party were not refilled, so that while there were indeed lamb chops offered, very few of out guests got them. Timing for the wedding was done badly. Guests waited in the hallways after the ceremony as the cocktail rotunda was not yet ready. We requested that the doors of the rotunda be open as it was a nice day and we wanted things outside as much as possible. Although this was agreed to, it was not done even after we requested over and over again for the doors to be opened. Finally 1 door was opened. The wedding reception started at 7, however the Maitre"D did not allow the bridal party and parents to enter till 7;40, so that we missed 40 minutes for no apparent reason. Special items, such as memory table items were misplaced and not available for the wedding, This included the picture of the groom's deceased brother, which was later found and returned. Attention was lacking in almost every detail! One of the desserts promised was a fruit platter, This never appeared. My guests tell me that there was no coffee or tea offered at the the table, and no one had any idea that our paid for premium package included at table bar service! The valet services were the one exception to this; came when needed, were friendly, courteous, and helpful., however valet service was the wedding was contracted until 11PM. When one of out guests attempted to leave at 10:50PM he was informed that the valets had gone home for the night but the hotel staff would attempt to find the car, which he did. The hotel staff was friendly and courteous as well. As for breakfast the next day, it was called from 8-10:30. We had been told there would be a sign identifying the breakfast party. At 8AM room had been not setup, there was no sign, and by 8:30 everything was still cold. The staff appeared to be in state of shock. If you are someone who is not particular about the details of your wedding, then this is the perfect place. Turns out nice, but not necessarily what you want.

rst off, Kathleen, our wedding coordinator was so kind and efficient! She made sure the whole day went off without a hitch. Without her, I don’t know that our day could have run so smoothly. She was always two steps ahead and made us feel at such ease through the whole process. We are so grateful! Next, Daniel, our maitre d’…..WOW. He knew all of our needs before we even knew what they were, and was constantly a step ahead making sure the reception/cocktail hour went perfectly. He gave us space when appropriate and was right next to us when we needed something. Whether it was bustling my dress in no time flat or always having drinks at our table, he was a huge part of why our wedding was as perfect as it was. In addition, the food at Crystal Springs was fantastic! Our guests are still raving about the cocktail hour. We couldn’t have asked for a more fun or special day thanks to the wonderful staff at Crystal Springs!

d the pavilion itself, to book this venue it would for Kaya our personal best friend for the day. If I could I would write this whole review about her, she was incredible, from the second she arrived in the bridal suite she was ready to make sure our day went as smoothly as possible. I felt like she truly was our best friend, I was exhausted by the time reception came and was talking about how we had no more monsters left so she sent someone out and had one waiting for me at the sweetheart table during dinner. She truly did not miss a beat, she knew exactly when we needed her and what we needed, she transported us around on the golf cart to the perfect photo spots and even allowed us to drive it too. If you read this Kaya, just know how much we appreciated you all day. Before wedding day I spoke primarily with Nicole and Dana who were also amazing. Nicole answered my million different questions I had in a very timely manner and had no problem with the amount of times we changed our minds. She was very knowledgeable on all the information needed regarding the wedding, and overall extremely helpful in our planning process. Dana was a gem to work with, she helped create my vision for our ceremony and reception space come alive. We did our final detail meeting with her and even though we forgot to print out the paper, she kindly made no issue of it and helped us fill it out. She was awesome on the day of, decorating and helping with any last questions we had. We are so grateful for the staff here for helping us achieve our perfect day. Other than the staff the whole hotel is worth the booking, from our arrival on Thursday (other than some minor room issues) we were able to greatly enjoy all the resort has to offer. My husband played basketball with his guys while we relaxed in the pool after our rehearsal dinner. The pavilion itself sold us when we did our tour, it is so unique and beautiful, you do not need anything special to make it more beautiful than it already is. I overall give them a 15/10, thank you to all the staff for exceeding our expectations, we cannot wait to visit again on our anniversary!

ng it. The process leading up to the wedding I don’t think could of went any smoother. With planning a wedding during COVID it was an even more stressful experience but Julie made sure all my questions and concerns were addressed right away. The day of the actual wedding was a dream. I felt like I did not have to do anything just show up thanks to Silje and Michael. They took care of everything. They kept me calm with knowing the possibility of rain and luckily it did not rain during the ceremony. Getting people to and from the ceremony to cocktail hour to the reception was handled great and they got everyone where they needed to be in a timely efficient manner. Michael was AMAZING he was there for anything that me or Anthony could have possibly needed. He really was the star of show. He not only took care of us but made sure our parents were taken care of whether it was with food or with drinks. I felt like I didn’t have to lift a finger with him. I cannot tell you how many calls we got since the wedding about how amazing everything was. From how smooth the process went from going from ceremony to cocktail hour to reception to how AMAZING the food was. It was truly a magical day. Please let me know where I can write reviews…5 stars across the board!

es and made sure everything was running smoothly, even took back a portion of each food from cocktail hour so we can eat it later and always made sure we were okay:) Dana was our coordinator and was such a pleasure to work with! She was so patient with us over the past year to make sure everything that day went perfect, which it did! She did not miss a beat! Terry was our Maitre d, she was so sweet and so attentive to us all night long ! Forecast called for some rain that day so we had to move cocktail hour indoors and it was just as beautiful as outside and we were unaffected by the rain in the pavilion, they even had fans inside to cool us down. Highly recommend this staff and this venue for your wedding, it was a beautiful place and such a great experience overall! Thank you all so much xox

e loved that our guests could stay right on site and could continue the party all weekend! Our guests loved their stay and many said they would be back for vacations! We had originally planned to have our wedding here in July of 2020, but had to postpone to July 2021. The entire process was handled seamlessly through Jean, the head wedding sales manager. She was always there for questions and help throughout the stressful process of having to move our wedding! We met Laura, our wedding coordinator in March and were extremely impressed with her attention to every detail. Her experience and expertise shown through during our final detail meeting. The day of, she did not disappoint in the slightest! Everything was absolutely perfect and we could not have asked for anything more. She even added special touches to make the day the best it could possibly be! Throughout the process, we kept hearing about the amazing Daniel, the Maitre D who could bustle even the longest train and paid extremely close attention to every detail. He completely lived up to the hype and more! One of my favorite moments of the day, was when he took my husband and I a little early from cocktail hour to go look at the ballroom before the guests came in. I was absolutely overwhelmed with emotion because everything looked so beautiful and I couldn't believe we were there! Then, he took us to the bridal suite where him and the bridal attendant had set up a special table for us with Champagne and food from the cocktail hour. They gave us 15 minutes alone to just relax and take everything in. This a moment I will cherish forever! During the reception, every time we needed a drink, Daniel was there! My bustle also came undone, and he was there to fix it! There is no way the day would have gone so smoothly without him. We are so grateful to have been able to work with him! We also had an afterparty at the biosphere pool and it was one of the best decisions ever! We and our guests had a little bit too much fun and it will be something that will stand out in our guests minds forever. It was an absolute blast! What other venue offers an after party at the pool with a waterslide?? If you are thinking about visiting any of the Crystal Springs properties, DO IT! You will not be disappointed, especially at Grand Cascades. :)

our date and reassure us in the process. Nicole and Dana made the planning process easy and worked with us as we waited to find out if our international family would be able to join us. We had minor hiccups throughout the day (salad was different than originally selected- but delicious, a bit of a humid cocktail hour room- to be fair though all of NJ was God awful humid this past weekend, & slight miscommunication about when to take pictures) but nothing that would ever make me regret the decision of selecting Minerals for our wedding. On the day of the wedding, we made the last minute decision to move cocktail hour inside, as the threat of a hurricane blowing in loomed above us. The cocktail hour space was lovely inside, although it got a bit warm and humid inside with all our guests. We were able to take pictures outside and Kaya (the bridal attendant) had clear umbrellas waiting for us in the event the sky opened up. Our guests raved about the food the whole night! We also were able to get shuttles to take guests to the pavilion, which was beautifully decorated by Dana and our florist. Due to international travel restrictions, we still ended up having a smaller wedding of about 65 people but the way the tables were set up around the dance floor the pavilion felt full and not empty which was a big worry of ours. We danced the night away, and even in the hour that it absolutely poured outside the pavilion, our guests had no clue it was even raining. Kaya and Terry made sure that my husband and I always had a drink in our hands and food in our bellies. Everyone happily danced the night away! We also timed it perfectly so when the rain did stop, we were able to sneak outside to play with the sparklers and get some photos outside! Overall it was such a magical evening and it was so worth every minute of stress of replanning a wedding during a pandemic.

s. As the event approached, we began working with Dana. She is knowledgeable and could anticipate every question even before we asked. Even though she must manage multiple weddings, Dana responded quickly to any concern and made the whole process seamless. The weekend of the wedding, Dana was literally "on call," readily available for any last minute issues. There weren't any, of course, since Dana had everything so carefully planned out. The transfer of flowers from ceremony to reception was flawless. Dana has a real fair for decorating, and she had all the wedding paraphernalia arranged perfectly. From start to finish, I appreciated Dana's reassurance and support. We got even more attention when Kaya arrived on the scene. As personal assistant to the bride, Kaya calmed my daughter's nerves and made sure she had everything she needed. From getting water for the wedding party, to making sure the bride and groom had appetizers, to driving the couple and aged grandparents around in the golf cart, Kaya did it all. Her most wedding-saving task was dealing with the wardrobe malfunction of the bridal gown. The bustle came out, and Kaya literally sat on the floor pinning it back in place. It was so nice not to have to worry about ANYTHING the entire night. Even after the event was over, the staff took down our string lights. I thought for sure they'd be a tangled mess, but they were perfectly wrapped and ready for my niece's wedding. This wedding team knows how to host a stress-free wedding! In addition to the wonderful staff, the venue itself is gorgeous. The ceremony is intimately nestled amongst lovely flowers. The pavilion can best be described as rustic-charming. The father-daughter dance was perfectly set with a twilight backdrop of the mountains. Perfect photos! The hotel offers a one stop fun zone for the entire family. Those who weren't golfing spent the morning by the pool. We also had a rehearsal dinner and brunch at the hotel. Both events were as terrific as the wedding. The food was delicious and plentiful. It was so nice to have so many wonderful events in one place. I can't thank Nicole, Dana, Kaya and all the friendly hotel staff for making our daughter's wedding such a special, memorable event for all! You can't go wrong with this venue!

ding weekend. The wedding coordinator Laura, and the Matrie-d, Daniel, everything were so helpful! They went above and beyond to make sure everything was perfect. Planning a wedding during COVID was stressful and the team at Crystal Springs did everything to make me feel calm and centered. Thankfully restrictions loosened up a few weeks before our wedding and the team was so flexible moving things around as things changed daily. If you are looking for a beautiful venue guests will be raving around then look no further! Would highly recommend!

rfect. From arranging a room close to the ballroom for my grandparents to to the other to bustling my dress, they did it ALL! The day-of flow & support was fantastic. Brooke the bridal attendant was also super attentive and helpful! Everyone also raved about the food and the variety of options...and of course the beautiful views. Seriously almost a month out and people are still texting me about the food and incredible service!!! The hotel was accommodating to all of my guests once they arrived and everyone at the resort knew who we were and treated us SO well.. It’s truly an unique venue that offers that destination feel. The venue it’s self it’s truly like a fairytale, but Laura, Daniel and Brooke are a HUGE reason that our wedding was as perfect as it was. We also had our rehearsal at one of their other venues, Ballyowen and it was also fantastic! We originally wanted our wedding here but the capacity did not work for our guest list. Ballyowen did not disappoint! Even the morning after breakfast at Grand Cascades was so beautiful and delicious.

ating and always happy to answer questions, but we also appreciated her honesty on many things, helping to guide us into making the right decisions for our big day. When it came to postponing, it was so easy to do, since everything is all in one place. I would book with Ballyowen 10 times over! Luis was our maitre'd and he was pretty attentive. My bridal party did seem to say he was always there when they needed him, although I am not sure I had the same experience. Nonetheless, he was very kind and happy to help when I was able to find him. A few things weren't ideal - we hired the bagpiper and our understanding was that he would play between the cocktail hour and the reception. Somehow this was not communicated, and he played during our bridal recessional... at the same time as our string quartet. Very disappointing. Also, when we returned the next day to pick up our decorations and the items that were left in the bridal suite, nothing from the bridal suite could be recovered. One of the wedding coordinators was there but could not get in contact with anyone to help locate the missing items. Overall, our day was beautiful and the disappointing stuff becomes a funny memory in the future. Thank you Ballyowen for being a gorgeous backdrop for our amazing day!

with this amazing team. Thank you all for making the day FLAWLESS!

My fiancé and I were engaged on 3/8/2020, just a week before restaurants and stores closed in New Jersey. The day before restaurants closed, my mother and I looked at all of the venues available at Crystal Springs. Ballyowen was by far the most beautiful, private, and within our budget. We were so thrilled to have chosen this venue. Julie was kind and accommodating, as I could not show both my family and my in-laws the venue at the same time due to COVID. As months past and worries of ever having a wedding subsided, it did not derail us from moving forward. We had an absolutely delicious food tasting, adhering to all of the guidelines of indoor dining set forth by New Jersey. Our date is moving closer, as are our concerns for having a wedding that we were dreaming of pre-COVID. While things may not look like it once did for some time, Julie assured us of the current guidelines and gave us a picture of our worst-case scenario. I feel so relieved and happy to know that holding a wedding at Ballyowen with food, cocktails, and dancing is still within our reach! I am so happy to have chosen this venue, and I cannot wait to post a review after my wedding.

estions and concerns. Julie communicated with me throughout all of the regulation changes over the past few months and we were finally able to get married on 10/30/2020 with 78 guests in and outdoor event. It was COLD but the staff had heat lamps, floor heaters and a fireplace to help make everyone as comfortable as possible. The food was delicious and plentiful. The venue looked GORGEOUS and our sneak peaks are beautiful as the property is simply stunning. After MONTHS of stress, I'm so so happy with the way everything turned out. Luis, the maitre'd, is just amazing - really goes out of the way to assist you and make you feel like royalty. The only minor issue we had were bees flying around and two of our guests did get stung.

AWLESSLY! She was right there every step of the way and had answers to all my questions and if she didn't, she got them. Nicole made sure everything went smoothly and kept my feet on the ground ! Kaya was my bridal attendant the day of and she is the BEST. She was there for me from about 1pm until the end of the night and was completely ontop of everything from bustling my dress to getting me food from cocktail hour, making sure I ate/ had water/ had a drink. Nicole and Kaya made my entire day/night. I can't thank them enough for their services. It was stunning and so easy going. The food was delicious, the atmosphere was great. I have zero complaints. Thank you Mineral's Hotel for making my dream wedding become a reality.

e few that are left employ a strategy of if you don't pick up the phone, then there is no problem. We had to cancel our wedding reception here because there is just a small global pandemic happening. It took us over 4 months to get in touch with someone who finally promised us a refund. Well that day has come and gone and we haven't received anything. All attempts to get in touch with anyone at this hotel have proven to be fruitless. If you want to celebrate your wedding, please stay away from this venue, it will save you so many headaches.

hey can to try to keep it, even if they have no legal right to do so. FULL STORY: We booked our wedding back in spring of 2019. Once the coronavirus forced businesses shutdown in February 2020, we knew our June wedding plans would be postponed. We began to express these concerns to the venue in March. When it was our turn to pick a new date in April, everything turned sour. By this time, our wedding was nearly paid in full. Our initial deposit in 2019 was 25%. When we went to pick the new date (June 2021 --now 2 years after booking), we were told the deposit requirement would suddenly be changed to 42%, and that we would not be refunded anything more than that amount. Our contract clearly stated no changes could be made without both parties agreeing. By changing the date and deposit requirements, Crystal Springs violated their contract with us. We did not agree to the raised deposit. With businesses shut down, there was a good chance they could go out of business and we would lose all our money. We spoke to the sales director, Linda Alloco. Not only was she rude and condescending, but she could not tell us where our money was. How's that for transparency? We contacted the Better Business Bureau and even had an attorney write a letter. Crystal Springs ignored both requests. A month before the wedding, we still had no resolution. We finally had no choice but to issue 3 credit card charge-backs with Chase. This morning, over a month after our wedding was supposed to happen, we got confirmation that 100% of our money was refunded to us. In other words, Crystal Springs was in the wrong, and Chase knew it. Throughout this whole ordeal, I cannot find a single e-Mail where the staff from Crystal Springs expressed one bit of sympathy for our wedding being postponed. My last living grandparent is 94 years old and might not be around a year from now. The groom's mother is immuno-compromised and would not be able to attend if the virus is still present. This was supposed to be the happiest day of our lives. Crystal Springs could care less about any of those things. They have no moral compass. I am writing this review to let other couples know that if they are also being treated poorly by Crystal Springs, there is still recourse. Get everything in writing and document the dates of all your phone calls and e-Mails. Call your credit card company ASAP and explain your situation. File a chargeback and be prepared to fight with all you've got. To Robby Younes, the COO who was "too busy to talk to us" while holding $20k of our money: Shame on you for refusing to hold up the initial 25% deposit. For breaching our contract. For forcing my family to fight with your horrendous managers for 4 MONTHS, when you could have simply done the right thing from the start. Mr. Younes, word of mouth will make Crystal Springs lose more business than you realize. Was it worth losing 100% of our business, getting a negative review on every social media platform, and having a black mark on your relationship with Chase? You paid your staff to write hundreds of e-Mails and spend hours on the phone with us, and now you aren't seeing a dime of that money come back. Nice ROI.

we knew we didn’t need to go anywhere else. The fact that we could get an all-inclusive package, a hotel, and transportation was a no brainer. We loved everything about Black Bear from the gazebo ceremony space, to the open windows throughout the cocktail hour and reception space, and the overall intimacy of it all. We met Julie for the tour and we couldn’t imagine going through the whole process with anyone else. She was amazing, always answering our emails, being willing to follow up with Minerals (the hotel we used), and anything else we threw her way. She was also our coordinator, which originally we were going to be working with Silje, but she went out on maternity leave and we only met her at the food tasting. Which we actually almost missed, but Julie rescheduled another one when a snow/ice storm caused us to not go. Again, she’s amazing! And speaking of food tasting, the FOOD was to die for. We went with three of the four entrees we tried at the tasting, but we truly believe we would’ve been satisfied with any of the choices we would have picked. We still have guests say “those mushroom raviolis were awesome!” We didn’t even get to all of the items I wanted in our cocktail hour because guests were enjoying them so much the kitchen ran out! Kim was our Maitre d’ and she is a rock star! Every time we turned around she was there to see if we needed anything. She made sure we had food from the buffet, drinks always full, and even food and cupcakes to go. She was truly amazing in making sure we were taken care of, even before the reception kicked off and we were just hanging in the bridal suite. Black Bear was the perfect venue for our wedding of almost 150. Julie and Kim provided such a level of service beyond what we could have asked for from start to finish (even when I had to email her days later because we left something behind in the hotel!). Black Bear, Minerals, and any part of Crystal Springs Resort is a place we would highly recommend!

hing would slip through the cracks but it didnt!! Nicole and Erika are fantastic. Over the year and a half of me planning the event they were on point, helpful, creative and supportive every step of the way. The venue was gorgeous, the food was great (especially the cocktail hour!!) and the drinks were on point. I am a producer so I am work in a similar field which can make me very picky when it comes to putting events together but I would recommend this venue with Nicole and Erika to anyone!!!

zing in itself, and all the staff exceeded our expectations in every way! In the months leading up to our wedding, we were designated with Sarah as our wedding coordinator. She was absolutely amazing and focuses on attention to detail. She went above and beyond for us when it came to how the centerpieces and favors would be displayed as I made my own as well as getting back with us in a more than timely manner whenever we had questions. She was there on the day of our wedding to finish last minute touches with an icy blizzard outside, and everything looked absolutely stunning. As my husband and I had a Christmas themed wedding, we were so happy to know the venue begins decorating the week leading up to Thanksgiving. Our wedding was the weekend after, and the staff went above and beyond to decorate as much as possible before our wedding. As we approached the Grand Cascades on our wedding day, the scene couldn't have been more perfect (minus the ice storm of course). There was a blanket of snow on the ground, and the venue was decorated with Christmas lights from the long driveway to the lodge itself. When we walked into the main building, a beautiful Christmas tree was in the front entrance. We were immediately greeted with glasses of champagne, hot chocolate, and warm apple cider. Even the cocktail hour room was decorated! We've been married a little over a month, and our guests are still raving about the cocktail hour. There was such an abundance of delicious food and drinks, I was full before dinner! Did I mention a five hour open bar as well as the wedding cake is included in the price you pay for this venue?? My husband and I got to have a "first look" at our reception hall before the guests were sent over. From the centerpieces, to the cake, to the beautiful chandeliers, and the exquisite head table as well as the large dance floor, it was exactly as I imagined for our wedding, if not better. My husband was equally as amazed at a beautiful job well done. Throughout the cocktail hour and reception, the Maitre' D was fabulous. He took care of everything for us! From bustling my dress to assuring my husband and I had drinks and food, to handling a situation that came up due to the weather, and making sure everything ran smoothly all night, he was fantastic and did an exceptional job. Both him and Sarah ensured our wedding reception was the one we've dreamed of. When the day is over, and it goes so quickly, we decided to have an after party at the bar down the hall. Even on a Sunday, they were open until 0130! We were exhausted but partied on!! While my husband and I and our guests headed to the bar, the staff made sure to bring the centerpieces ( I wanted to keep some), and all other wedding supplies up to our room. When we opened the door to our suite, we were dazzled. All the wedding supplies were neatly organized on a table, our centerpieces were placed beautifully and turned on, and we were greeted with a roaring fire, a bottle of champagne, and chocolate covered strawberries. We couldn't have ended our wedding day on a more perfect note. Thank-you to all staff for a perfect day. You truly went above and beyond for us, and we couldn't be happier! Hayley & Ricky Veno

r every text/call/melt down I had and made my vision come true. (meanwhile she was planning her own wedding as well) couldnt imagine how stressful planning 2 weddings was! We are so happy we chose Crystal Springs and don't have any negative reviews to say about this venue. Jessica T, Daniel, and Sara were a huge contribution to making every detail above and beyond making sure we got everything we wanted throughout the night. we love you guys and thank you for making it the best wedding ever!!!

ho helped us book the venue, went above and beyond to accommodate our budget since she knew it was our dream location. Then, when we were handed off to our coordinator, Jessica, I knew we would be in the best hands. Jessica was nothing short of incredible. From the moment we met her, all the way through our wedding night, she made sure every little detail was taken care of so that we didn't have to stress. She went into superhero mode when the ceremony decor was not as I imagined before I had a meltdown, fixing every last detail as if it were her own wedding. She DECORATED OUR CAKE when the florist left it undone. She spent time with me trying to figure out how I could get McDonald's delivered to the venue for when guests left the party -- highly recommend this. She fluffed my gown and fixed my hair because, oh yeah, she also used to be a hairdresser. I mean... could she have been any more perfect!? On top of all of this, Jessica was the kindest, sweetest, most calming presence on our day. I can't say enough about her and the entire staff who was there for our every need. This also includes the bridal attendant and maitre d' who made sure our glasses were never empty, that we ate our (incredible) food, and that we took a moment to enjoy each other and absorb what was happening. They even set up a private room for just the two of us after the ceremony to enjoy our cocktail hour food in a romantic setting! It was like a fairytale! As I said, Grand Cascades Lodge was the best decision we could have made. Even prior to wedding day our guests and bridal party were able to enjoy the amazing spa, the biosphere, and all other amenities they have to offer. The setting was gorgeous (a perfect sunset sky with a mountain backdrop for our ceremony couldn't be topped), the ballroom was breathtaking, the food was phenomenal (people can't stop talking about it), and I know our family will continue to visit Grand Cascades for years to come with beautiful memories behind us. Oh -- and I'm sure most of our guests will be back now, too! Thank you, thank you, THANK YOU!

lutely got that at Minerals AND MORE! Nicole and Erika were very helpful throughout the entire planning process. Erika was there to answer any questions I had and help me execute my vision! This venue is very flexible and willing to work with you. On the day of the event, Erika was there to make sure everything was being set up correctly. In addition, I had a bridal attendant and maitre d. Kaya, the wedding attendant, was also very helpful throughout the day! Every single guest had an amazing time! And I am so happy that my wedding will be talked about for years to come.

geous ceremony and cocktail outdoor venues, the simple yet elegant ballroom, and the value of food/drink for the price is what made our decision. We toured twice with Nicole and booked with her. She is very good at her job and it was a pleasure to work with her. We then had the privilege of working with Erika, our coordinator. I truly cannot say enough about her - friendly, professional, knowledgeable, responsive, thorough, assuring, and kind are just a few. I was stressing because we hired a lot of vendors, had a lot of details, just a lot of moving parts - Erika made sure absolutely everyone and everything were where they should be, when they should be. We have received countless compliments from our guest - best cocktail food ever, best dinner food ever, best bar selection, best wedding ever been to. If I had the choice to do it all over again, I would absolutely have my wedding at Minerals again and I would 100% recommend this venue to anyone and everyone.

everything you need. She is super friendly and informative and fast at responding. On the day of the wedding she made sure everything ran smooth along with Luis. I cannot praise Luis enough he was absolutely extraordinary. My day would not have ran so smooth if not for him. The food is great the cake was beautiful, the staff was excellent and friendly and the venue is just beautiful.

and entire wedding weekend. From the first meeting until our last, Jean and Jenna helped with every single detail to make sure it is perfect. Everything here is top notch and the service with our maitre'd and bridal attendant were impeccable. They set up a room for my husband and I during cocktail hour so we can enjoy the food as well. Everything was so well thought out I couldn't have pictured a better wedding weekend. The food was AMAZING! Our guests couldn't get over the food at the cocktail hour and in the Rotunda room. Everything from the dinner to cake to extra dessert stations exceeded my expectations. The hospitality of the staff was something like I have never seen before! I couldn't picture getting married anywhere else. Thank you Crystal Springs for my fairy-tale wedding!

tty good job, especially Silje. But Crystal Springs Resort as a whole are not necessarily a breeze to deal with. Their customer service is not up to par. Anywho, the day of the wedding was just fabulous. And that is mostly thanks to LUIS and his staff, who did a superb job at making sure we were taken cared of at all times. The timing of things was excellent, the service was on point, and the food and drinks were everything we hoped for. The venue itself with its rolling hills and gorgeous views are majestic. Every guest commented on how pretty it is. All in all, I highly recommend this venue. You will have to be a little patient at first, especially if you have people staying overnight at one of their hotels. But other than that, everything was just perfect.

ones that were, were tented. But with a beautiful background for the ceremony in the Minerals Wedding Garden, a comfortable courtyard cocktail hour and a covered deck with sunset views for our reception at the Sweetgrass Pavilion, Minerals was able to make my dreams come true and then some! From our first appointment tour of the space to the morning after our big day, Minerals did not disappoint. Nicole was so patience and easy to talk to and kept my chaotic self calm through the process of booking and appointments. Then working with Erika from a few months before up until the morning after our Big Day was an incredible experience. She reminded me of things I needed to get done, wasn't pushy and would respond to emails almost immediately if I had any questions or concerns. Erika really made an impression the day of, she was very attentive and took care of everything without any issues. She was incredibly pleasant to work with. Marcia was my bridal attendant and she rose to the occasion getting everyone where & when they were needed. She was attentive, helpful & a lot of fun to run around with. As for the Venue itself, everything was gorgeous! The grounds are impeccable, lush and rich with color, only adding to the already breathe taking views. Even though everything was outdoors the ceremony & cocktail hour are kept separate from the reception area at the Sweetgrass Pavilion (you take golf carts across the lawn - everyone loved that) which made for an "away from everything" feel. The food was presented & displayed wonderfully. And everyone couldn't stop telling us how delicious everything was. As our guests were leaving they couldn't stop telling us how our wedding was one of best they've ever attended. Bottom line, if we had to do it all over again, we would choose Minerals & the Sweetgrass Pavilion without a doubt!

ank Jean and Jenna for being so amazing and accommodating . I would recommend this place to everyone. THANK YOU FOR GIVING US THE BEST DAY OF OUR LIFE.

ssica was amazing and executed our vision with patience & skill. Loved working with her. Renee always responded promptly to each request I sent for our room block list. Daniel & Dana coordinated everything during the cocktail hour and reception & made sure it was a day to remember. Many of our guests walked away proclaiming that this was the best wedding they’d ever been to. They were impressed by the incredible food and full open bar, which came included as part of the wedding package. There were a ton of special touches the day-of, such as the venue staff handing my husband and I our signature drinks as soon we exited the ceremony & setting up two of each appetizer for us so that we could try them all after mingling with our guests during cocktail hour. The staff placed the top layer of our wedding cake in our hotel room fridge as well as leftover lobster tails & filet mignon without us even having to ask. Additionally, they took care of all the event set up and breakdown and made the event spaces look spectacular. We hosted 85 people with the platinum buffet package. There was something for everyone and the double sided buffet meant the line moved really quickly. My only feedback for the reception would be that there was a decoration left off the sweetheart table, which the staff later apologized for, and which I should have noticed as soon as I sat down so that I could have had it resolved in real-time. There was also a mix up with two table numbers that left a few guests without seats, but the staff quickly resolved the issue. On the positive side, some other items we loved included a free shuttle between Cascades Lodge & Minerals Hotel (which ran until we finished our after party), the amazing Biosphere Pool & myriad of activities for our guests to enjoy on site. The spa was fantastic & I left my massage feeling so refreshed. The restaurants were amazing including Latour, which we enjoyed in the wine cellar for the rehearsal dinner and the Chef’s Garden, which accommodated our group of 14 people (with Jessica's assistance getting a reservation) and blew us away with their fresh farm to table food & fun ambiance. Some hotel cons that didn't have to do with event staff: Very expensive guest rooms. One couple found dirty utensils in their suite’s kitchen drawers & another guest’s room had a large wet area under an AC unit. To the hotel’s credit, they did quickly work to address these issues. I was turned off by a less than stellar breakfast delivered by room service on the first day. I would also note that our deck door didn’t lock & the issue was not resolved. Guest room furniture was dated, though comfortable. Laundry service is no longer offered. My mom didn’t get a welcome bag at check in, though this seemed to be a one-off. Overall though, we were treated like celebrities and found the staff (especially bellhops!) to be really helpful. We will definitely be back & would highly recommend this venue for your next vacation or event. Our wedding surpassed my expectations & I would do it here again in a heartbeat.

the staff was amazing, and Daniel our maitre'd was unbelievable. He anticipated our every need, kept us on schedule to make sure we got every picture or moment we wanted, and essentially made sure everything about our day was perfect. We are still getting compliments from everyone who attended our wedding on the quality of the food, the venue, and the staff. If you want a wedding in a picturesque location with delicious food and a smooth and trouble free wedding day, Crystal Springs is the place for you.

ascades Lodge, the staff, the delicious food and the beautiful scenery. Our wedding was everything we imagined and more!

making sure that no details were missed. We also worked with Maggie and Sod who were also amazing! They made sure we had everything we needed throughout the whole day. It was seriously the most perfect day due to the AMAZING service we received from everyone at Mineral Springs. The ceremony, cocktail hour, and reception flowed perfectly and all of the food was fantastic! We haven’t stopped receiving compliments about the day and I would recommend them 100 times over to anyone who asks me.

s and questions), and was MVP when she stepped in to save the day when our florist completely dropped the ball. She made sure every detail was perfect -- from all of the pictures and decor items I brought, our camp-fire s'mores set-up, and our requests for the outside set-up post ceremony. And then there is Luis!!! OMG was he fantastic -- and all of our guests noticed!! He literally did it all. So many little details -- he took care of our groomsmen while we took portraits, he made sure we got to try everything from cocktail hour (he even made sure I ate!!), our drinks were always fresh, he even took care of a sick guest. And the big things -- our buffet style dinner was EXACTLY how we envisioned it, everything was delicious and timely, there was NEVER a wait at the buffet, and my husband and I got to truly enjoy every single second of our reception. The entire day was smooth and our guests had an absolute blast because of how wonderful the staff was at Ballyowen. Cannot thank them enough for the most perfect day!

ssible, answering all our questions, offering recommendations for vendors, and assisting with setting up on the day of. We were able to make a full weekend of celebrations with all our family and friends hanging out by the pools, grabbing drinks at the Moonshine bar and watching the kids run around the splash pad (our son’s favorite thing of the whole weekend). The venue (Sweetgrass Pavilion) is absolutely beautiful, the food was delicious, and the pavilion was great for dancing the night away. The whole staff from our initial tour to checking out were so friendly and welcoming by the end of the weekend we truly felt like they were part of our group. Special shout out to Erika and Tracy for all their kindness and assistance with everything, our wedding was made all the more memorable thanks to them and we can’t wait to visit Minerals again.

eekend for our wedding and the front desk staff was clearly overwhelmed since there were several events happening at once. Understandably, a high volume of guests can't be anticipated but I was expecting a lot more attention to detail for wedding guests' rooms and needs. There were several mix ups with reservations that were made months in advance that caused a lot of confusion for the bride & groom's immediate families. Now as for the wedding details - any couple would be LUCKY to have Erika as their coordinator! She deserves an award for her attentiveness and willingness to go above & beyond her duties. Erika is the only reason I was able to keep calm on our wedding weekend and she was truly a rock for us. Since we knew that it would be record breaking heat, Erika thought ahead and suggested we move the cocktail hour inside which we did and it was a great choice! The food was very good and the bar was fully stocked with our requests. A few details that left us disappointed was that they had no one to help with luggage and getting a bell cart was hopeless! It felt like the community members were put well before those of the wedding/hotel guests with all of the amenities. On our wedding day, we had to constantly request things such as drinking water in the bridal suite and the location of the bridal attendant was a mystery most of the time since she was also allocated to the waitstaff which meant I (the bride) was left waiting around for help or needing to reach out to Erika. The Pavilion was beautiful and arranged just as we asked. It is a great rustic setting and exactly what we envisioned. Unfortunately though, the lighting is not enough for photographs so our photographer had to bring extra lights in even though we had uplighting from the DJ. We also had lawn games out on the grass and s'mores for dessert which almost everyone missed out on because there was no lighting to highlight that area. We would've needed to announce these things via the DJ I guess. Probably my biggest disappointment was that our dinner was served SO LATE and they served the children LAST! Our food was placed on our sweetheart table while we were gone and left uncovered. We did not get to eat anything aside from the salad. Also, our vendors were told they would be served last and never even got to eat since the food came out at 10pm. Overall, I would recommend this venue to other couples with a few reservations: a. work with Erika any chance you get (I didn't work with Nicole much but I assume she is also awesome!) b. don't expect 5 star service from the hotel or wait-staff because they are overallocated, undertrained and not empowered to do anything more than the job; in fact, we met the MatreD one time and did not see him again until the next day. c. anticipate the resort being PACKED with people at any time causing chaos and leaving little time to relax. We enjoyed our wedding reception at Minerals because we made sure our most important details were paid the most attention to. It would've been better if the staff at Minerals was more empowered to provide help to the wedding party and anticipated typical wedding requests in advance. If you are looking for a venue that is laid back and VERY simple, this is it.

day for us. They were both super responsive to email and answering my many many questions as we got closer to the day. My husband and I were looking for an outdoor venue (but without having to use porta-potties) and also having a hotel close by. So when we saw the Mineral hotel outdoor pavilion we knew it was the perfect solution. The outdoor pavilion is GORGEOUS and you really don't need much decor because the outside is just so picture perfect. All of our guests said it was one of the coolest and funnest weddings they've ever been to (we had a cigar bar which a lot of the guys really enjoyed) and I loved how we could all just walk back to the hotel and not have to worry about people driving anywhere or providing transportation. One added bonus is that the Crystal Springs salon will come to the hotel and do you and your girls' hair and makeup (making getting ready that much easier). We chose to get ready in the bridal suite which was recently renovated and is totally amazing! The one thing I would have to caution about is that Sam from the salon messed up my Maid of Honor's billing from getting ready that morning and my MOH is still fighting with her on this to get it resolved. So a recommendation: don't bill to multiple different rooms or credit cards. Bill to one person's and then have everyone else venmo you or give you cash.

unset. The food is abundant and delicious! Thank you Crystal Springs!

ask, have a timeline that they stick to, etc. Made it very easy to plan. Cocktail hour is really special and definitely one of the most memorable elements both in terms of food and how beautiful the room is. My only negative is that we requested Daniel as our maitre d per everything we read on TheKnot about how helpful he was, and he disappeared quite a bit on the day of — my husband and I were never taken to the private room during cocktail hour to eat/get a moment of quiet like most other reviews say (we went on our own when we realized there were only a few minutes remaining in cocktail hour and we hadn't eaten anything), and then he didn't come to get us to bring us into the wedding for quite a while — there was a solid 20-30 minutes of downtown between the cocktail hour and the reception when everyone but us was ready to party, but we were sitting in a room waiting/not knowing what was happening. Despite that, the rest of the staff was so helpful and lovely, we always had a drink in hand, and generally had a blast. It's a really fun place to spend the weekend as well, which is a nice bonus when you have guests traveling from out of town!

rvice and attention we received over our 4 day stay! Our rooms, events, food and the service were outstanding! Any glitch, no matter how small, especially when I look back now, they were quite small! Each were graciously handled by the entire Grand Cascades team from Jean the Wedding Sales Manager (no pressure sales and always accommodating to the bride and mother of the bride) , Jenna our Wedding Coordinator (attentive to every detail and always cool, calm and highly qualified to address and resolve anything - hope she handles her wedding as well as she did ours), Susan our Concierge (always checking to make sure we had what we needed) and Cheryl at the front desk (who I would stand on line and wait for just so I could deal with her). The grounds are gorgeous, the sunsets magnificent and the rooms and decor all added to making the bride and groom's day very special and memorable. With the staff and the folks I specifically mentioned, it was a fabulous celebration that everyone raved about and will talk about for years to come! Can't wait to go back for a relaxing weekend just to enjoy all the other activities they have to offer as well!

f Club, and I am over the moon with love for the mountain views, spaciousness and just MAGIC!

ting people complementing me on how the venue looked like it came from a fairytale. Ballyowen is gorgeous whether it's rainy or sunny, and that means a lot in NJ where the weather can be kinda dicey. It rained on my wedding day and felt like I was at a destination wedding in Ireland. The whole staff is very responsive and accommodating to your wants/needs. Louis did an amazing job on the day of my wedding making sure that we did not have to worry about anything. He's seriously a gift from God with how smoothly he had everything running and how well he took care of my husband and I. I truly wish that someone else I know would get married here just so that I can enjoy it as a guest and get to sit back and relax and take it all in because it was truly an amazing experience.

we attended in the past at other locations had less than exciting food). Sarah was easy to work with, answered our emails quickly and professionally and worked to make everything perfect when my father had an accident 2 weeks before the wedding and ended up temporarily in a wheelchair. Daniel the maitre d made us feel like VIPs/rock stars. He made sure everyone was where they needed to be, especially after the wine started flowing and the bridal party lost its focus. I honestly didnt think I would be able to create such a beautiful wedding and it definitely would not have been possible without Daniel and Sarah.

positive I really have to say. My day started off very hectic and unorganized. I never personally met my bridal attendant or maitre d that day had no idea who anyone was. We had organized shuttle to our first look pictures many months in advance with times and ofcourse that day they were no where to be found we lost an hour of outdoor photos due to this my husband was waiting in the lobby for over an hour. I was stressed tearful and just upset almost my entire wedding day. We also ordered 2 bars in our reception only got one and the bartenders would not allow me and my husband to take a shot until I asked for the manager then we were allowed to. The bartenders were very rude to my guests as I heard several complaints. My tables were not set up with correct amount of ppl at tables. My s’mores bar came out without skewers so no one could eat them. I could really go on and on of how much this venue let me down. Sal who I believe was my maitre d still don’t know was good atleast. Also at my rehearsal dinner which was on site at the copper room random ppl were allowed in prior to us getting there drinking on our tab for free. It honestly was just a huge sad disappointment my friends and family made my day good but I can not warn enough yes the venue is beautiful the views are gorgeous but I am sad to say I deeply regret choosing it.

eel at ease the week & day of my wedding. She was a wonderful go to person to help with everything. Our maitre d, Daniel, was AMAZING. He was there whenever I needed him all night, and always made sure I had a full drink. :) The food was incredible, the views were incomparable and everyone had such a great time. I am giving 4 stars because of the hotel part of this venue. Conveniently, there is a hotel attached to the venue, however everybody that worked over there made it anything BUT convenient. When calling the wedding block, many guests (including myself) had issues booking, and when arrived almost all of my guests (again including myself) at one point or another had room keys which did not work. They did absolutely nothing to resolve the issue, and just pretended that they had no idea what was going on. This was my only disappointment however, my wedding was absolutely a 5/5.

om has beautiful big windows and candelabra chandeliers. My husband had the steak and I had the chicken at our wedding (yes we actually ate at our wedding) and they were both good. We did an after party and a brunch in the Rotunda room and it was a hit. The guests loved the wings, burgers, fries, and mini pizzas at the after party and the food at the buffet brunch was great. JEAN initially helped us book our reception and worked very well with my parents. They were very happy working with her on that. Our wedding coordinator was JENNA and she is the absolute best! She helped me work out all the details! I sent her so many lengthy emails and she answered every one promptly and completely! She was so helpful and truly was a crucial element in making my wedding day so wonderful! I can't thank her enough! DANIEL was our Maitre D' and he was fantastic!! He definitely made sure our night ran smooth and paid attention to every detail! He made our night so pleasant and we are so grateful! They even set up our own private tasting of our cocktail hour food so that we could enjoy it and have a few moments together and we are so happy they did because that moment was very special to us and allowed us to slow down for a minute and enjoy each other. There was a hick up in the night with our centerpiece delivery but Jenna and Daniel handled it with ease! it could have been stressful but they made everything happen! and our guests never knew! TERRY was our bridal attendant and was incredibly sweet and attentive and we are very appreciative to her as well! JOHN was our bar captain and he was great! The guests loved him and he really kept the bourbon flowing! Our guests loved him! Our overall experience at cyrstal springs was excellent! We are so glad we had our wedding there! It was truly a great weekend!

ng coordinator since Silje had a wedding of her own and she was AMAZING she knew exactly what was needed and made our vision come to life! Luis the maitre'd was exceptional! He made the day flow smoothly and had food/drinks for me and my husband before we asked. We have gotten so many compliments on the food, the venue and how professional the staff was. I could go on and on about how WONDERFUL the venue and the staff was. Would recommend 100%

ted. She was extremely responsive on top of all details, even if it meant answering separate emails from myself, my mom and my mother-in-law. Nicole, Kristine and Asad were amazing the day of the wedding and everything went perfectly. Although I considered hiring a separate wedding planner or day of coordinator many times throughout the wedding process, Nicole assured me that Minerals would handle everything the day of the wedding and they exceeded our expectations. That being said, I would caution any couple planning to have their wedding at any Crystal Springs property to encourage their guests to book their rooms WELL in advance. Unfortunately, our wedding fell the weekend of Oktoberfest and all Crystal Springs properties were fully booked at the time our wedding invites went out! Nicole assisted us with finding rooms for our remaining guests as there were luckily some cancellations, and we were able to find VRBO properties for other guests, but it did cause serious stress for us during the planning process. I would encourage guests to book their hotel rooms at the time they receive the save the date to avoid any booking issues. Despite the rooming issues, we had an amazing weekend and perfect wedding and I would highly recommend Crystal Springs as a venue.

d so on top of their sh*t. My wedding was literally flawless because of these four. I do wish I stayed sober longer so that I could have given them a proper thank you in person. Nicole is just so perfect and great. Kristine was really helpful the whole weekend of my wedding and wedding events. I’m still texting her asking her random stuff (sorry!). During cocktail hour and the reception, Kaia and Asad were the freaking bomb! Every time I needed something it magically appeared in front of me two seconds later. The hotel, resort, restaurants, bars, pavilion, everything is so beautiful and perfect at this location. I am so happy I found this place for my wedding. Thank you for making my day so perfect and amazing! #BestWeddingEver

nt were all absolutely amazing. If this review were solely about these pieces it would be easy to give 5 stars in every category. However, as my wedding approached I was moved from Nicole being my coordinator to Kristine who is solely responsible for pulling down this review. Kristine was frequently out of the office in the weeks leading up to my wedding including the day of our rehearsal. Nicole kindly stepped up where Kristine shirked her responsibilities and made sure nothing headed into disaster prior to the day of. On the day of my wedding I saw Kristine 3 times equaling maybe 7 minutes of total interaction. I first saw Kristine at 9am where we discussed the small chance of rain in the forecast and what we should do. She forcefully expressed her desire to move the cocktail hour indoors (despite the rain not being forecasted to start until after the cocktail hour was over). I told her I'd like to wait to see how things look a little later to decide. I then did not see Kristine for 4 hours. She showed up in the bridal suite after 1pm and informed me cocktail hour was set up for indoors and now could not be changed. She argued with me, made me cry on my wedding day, and just generally attempted to bully me into a vision I did not want. My amazing photographer (shout out Stephanie Massaro) and bridesmaids quickly swept in and handled Kristine to ensure everything was set as we had originally planned. Kristine then disappeared again and the 3rd and last time I saw her was when we lined up for our entrance into the reception. It did not rain a single drop from 2pm until the end of our night at 2am. If Kristine is your coordinator RUN or demand to be placed with someone else. She's disorganized, dishonest, and unprofessional and could easily ruin your day like she tried to mine.

he food, venue, people, and everything in between was perfect! My father-in-law said it best, "The staff was there every time I didn't even realize I needed them." Daniel, Jessica, Sarah, Jean, Kim, and everyone I didn't get to meet personally, THANK YOU! You were the most fantastic people a bride could ever work with on her wedding. You made every facet of our experience more perfect than we could have imagined. We will certainly be back to visit!

orated perfectly to reflect our exact vision. Nicole was a pleasure to work with from booking the venue to the very last second of our day. She provided amazing guidance and quickly responded to any questions or concerns. Nicole genuinely listened and cared about our vision and provided us with our dream wedding. Her calm demeanor kept me at ease throughout the entire planning process and the day of set up- you are truly in good hands when working with her. Marcia was my bridal attendant and she went above and beyond to make sure our every need was met. The hotel staff was lovely. Brett, the Front Desk Manager, made sure everything ran smoothly. He ensured our guests were taken care of and provided with their welcome bags. In addition to our extreme satisfaction with Minerals Resort & Spa, our guests loved our venue! They raved about how beautiful it was, they enjoyed all the amenities and were beyond impressed with the delicious food and cocktails. I could go on for days about how incredible our experience was. I highly recommend Minerals Resort & Spa to every bride and groom, especially if you are looking for something that is not a "cookie cutter" wedding.

't as organized as we would have liked her to be. Once we were assigned a wedding coordinator though all of our questions were answered promptly and the day-of we were assigned a fantastic maitre d! We really wanted our ceremony to be outside and were so lucky that we got the only sunny day of the week. Even though the end of July can be very hot and humid for an outdoor wedding, the mountain top venue is breezy and a little cooler than where we're from in Hunterdon County. The sunset pictures we got with storm clouds in the background are going to look great! All of our guests have said wonderful things about the venue including its size, picturesque view, food, and service. We were provided with a shuttle to and from Minerals Hotel which was convenient. The hotel was less impressive but that is for another review. The price was the best we could find out of 10 seemingly comparable venues in the area. You wouldn't think they could fit 150 seats comfortably in the grassy ceremony area but they're pros and they can and it doesn't even seem cramped. We're so glad we picked Ballyowen for our wedding ceremony and reception!

to every single detail!! Every single guest had an awesome time! I can honestly say we had a PERFECT wedding day!

omantic, garden party vibe we were going for. Nicole, Samantha and the whole Minerals staff were wonderful to work with. They were very responsive and they made sure every last detailed was taken care of throughout the wedding weekend.

ding coordinator in the planning stages and she turned us over to Daniel the Maitre D after our ceremony. Both were amazing. Jenna was very helpful and accommodating and Daniel was on top of everything at the reception. We heard lots of compliments from our guests on the venue and the food (particularly the mac n cheese bites). Overall, it was about as perfect of a night as we could have asked for and we can't recommend this place enough! Thanks for the unforgettable night!

not have been more pleased. The wedding itself went so quickly, but our Maitre D Daniel was always right there making sure we had full drinks or anything else we may need. He even ensured that we had some time alone in the bridal suite to share a sampling of the cocktail hour food before the craziness of the reception. We are so thankful, and our friends and family are so thankful that we booked Crystal Springs for wedding.

s so helpful throughout the weekend. From a guests perspective there was not a detail missed and everything ran so on time. I would recommend this venue to anyone!! It was amazing!

asked for and clearly cared about helping us to throw an awesome wedding. Our guests LOVED the resort and had such a nice time enjoying the activities around the resort during their downtime. Jean Vanderee also helped with the planning and was so sweet and always ready to help in any way possible. I cannot say enough great things about the venue and the staff. They made the wedding day a dream come true and did everything in their power to make sure we did not have to worry about a single thing!

ance, but Traci and Nicole were so helpful with all our planning questions. As the date approached, we worked exclusively with Traci, who is the best!!! She was very timely with answering emails and answering any questions and made sure all our requests were met. On the day of the wedding, it was raining all morning and she kept everyone calm and allowed us to wait until an hour before the ceremony to make the final call. Thankfully, the sun came out and we had a gorgeous outdoor ceremony!! Even though we didn't need it, she was prepared with the back-up plan and I didn't feel stressed at all by the weather!! The pavilion was just a dream - we used their florist Vesna and she decorated the pavilion with lights and paper lanterns. Everyone commented on how beautiful and unique the venue was. The food was great, we had no complaints, even from some very tough family critics. We were having so much fun that we wanted to extend our reception by 30 minutes at the end - the maitre d and staff were so accommodating. It's been two weeks since our wedding and I'm still getting texts from people who are saying our wedding was one of the best they've ever been to. We could not be happier with Minerals!

ways super responsive and helpful. On our wedding day, she made us feel like we were her only priority and I had complete trust that everyone would get done. Our maitre d', Saad, and bridal attendant, Kristine were so on top of all of the details as well on the day of our wedding that we truly felt like we could relax and have fun. We got married outside in the wedding garden and had our reception in the pavilion and it was just beautiful. So many people commented on how great our venue was and what a beautiful setting we had for our wedding. I didn't want a traditional ballroom so the pavilion was perfect. Our guests were also really impressed with the food. Especially, the amount of food and options we had at cocktail hour. All of the food tasted wonderful. Also, we had about 100 people stay in the hotel that weekend since pretty much everyone traveled and it felt like we had a "destination" wedding without really going too far! A bunch of our family came on Friday and spent the day at the beautiful pools and a lot of people also took advantage of the pools on Saturday before the wedding. We had our rehearsal dinner there the night before and a breakfast for our guests the next morning. My bridal party and I got our nails done at Elements Spa the day before and 2 people from the spa did our hair and makeup the day of our wedding too. It was just so convenient having everything right there! After the wedding my husband and I stayed an extra night and enjoyed the hotel and got a couple's massage at the spa too and we had a nice dinner together at Crystal Spring's other hotel. Overall, it was a perfect weekend! I'm so happy we chose to have our wedding at Minerals! I really can't say enough good things about it.