If you are looking for a short review, just do not have your wedding here. It is WAY too much stress trying to deal with the coordinators and staff. If you are dead set on having your wedding here, get EVERYTHING in writing and be prepared to f...ight for what you want. Now for the long review and reasons not to go here:
I was married here in May 2018 and don’t get me wrong, my wedding was AMAZING, but Crystal Tree is not worth the stress. First of all, they assigned me Patti as my coordinatior. After leaving her messages for three months ( phone and email) with no replies, my fiancée and I complained and showed up on site and talked to Pam, the other coordinator. She decided to take on our wedding, but she wasn’t much better. CT offers a free meal before the wedding so you can select what you would like to serve your guests. We requested two different meals and when we got to the taste test, Pam was not there to talk to us, and the meals were not what we had asked for. In addition, the waitress was confused and tried to charge us for our meal. A few weeks before the wedding I would call and email Pam with no response, FINALLY I went into CT and had to demand an appointment with her that day. We finalized everything I wanted, and despite my very clear and detailed notes, she could not get our invoice for the wedding correct. It took many attempts to talk her through how to charge me. On our wedding day, CT did not let us take pictures on the golf course either. My husband is a very big golfer and wanted pictures on the course but was very disappointed. We have been to three weddings there where the bride and groom were allowed to go anywhere on the premesis, but we were kept in the parking lot. At the reception, Pam was constantly coming up to me and asking me questions about things! It was extremely annoying having her following me around the whole night. On top of that, my family brought 22 bottles of wine to be served with dinner and Pam refused to serve it with dinner. My father in law had to ask a server he knew to go against Pam and serve our guests OUR wine with dinner. My father in law paid for two extra hours of the bar and it shut down early. We were told we could stay as late as we wanted, and yet they turned all the lights on and kicked us out at 11:30. Yes, we were kicked out of our own reception. I told Pam where I wanted my sweets table and cake served, and she did not follow my request and put it in another room where none of my guests could find it. 3/4 of my guests told me later they had no idea we even had cake or sweets. The food was good, and the reception was beautiful, but the service was absolutely terrible. My husband and I both agree that we should have picked another location. Please save yourself the time and anger and go somewhere else. When I talk to brides who had their wedding there, they all have very similar experiences to mine. Again, nothing can change how beautiful and amazing our wedding day was, but I do want to be honest with other brides out there.