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Alterations, Custom Designs
Custom Fit to You Reviews
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Reviewed On 9/24/2017 by James W
This is a terrible alterations business. Lei was rude, unprofessional and combative. I asked for very minor alterations to my dress. I was told nearly all of them couldn't be done - she wasn't even willing to explore alternative options. I woul...
d come in, and several of the alterations hadn't been done, and she'd forgotten about them and the email exchanges we had about them. There was a stain on my dress, which I spotted and asked about. She quickly blamed me, saying it couldn't have been her or her team. When asked for guidance on how to remove it, she told me to leave it for the wedding and get it cleaned later. I asked her to remove the breast cups she put in, which I felt were poorly done and deformed the dress. Not only did she not do that, but denied every hearing that request when I came to pick it up the week before my wedding. I reiterated this request in person during the prior appointment and via email to cover my bases. She texted me many times throughout the process trying to reschedule me last minute, telling me in person that she had a huge event coming up and she was busy - as if my appointment was not a priority. She quoted me based on my initial requests, but didn't fulfill many of those changes - still requesting full payment at the end. Her attitude throughout the entire process was horrendous and I would absolutely not recommend this business to anyone else. The White Dress should not be recommending her to their clients either.
Reviewed On 6/14/2017 by Rachel X
Horrible customer service. She is rude, short in her answers and does not give any options for alterations. She makes you feel dumb for even asking for any other options. Even upon arriving for my appointment I saw another bride almost in tears...
because she was being treated so poorly and wasn't feeling like she was being listened to. I'm very disappointed especially because The White Dress Shop recommended them to me. If your a bride I don't recommend.... this is a special time you deserve better.
Reviewed On 4/17/2017 by Savannah T
They're the best of the best. They worked so quickly, fit me into their schedule when I had a somewhat small window to work with, and did FLAWLESS work on my dress. My wedding dress truly fit like a glove. They even added a bustle and it was do...
ne so perfectly it looked like the dress came that way originally. All-star professional work.
Reviewed On 10/30/2016 by Kacey L
Whew, you want quality AND speed? Custom Fit to You is the place to go! I had two dresses altered, my wedding dress and my hula dress. Both came out perfect and each visit only took 5-10 min! I couldn't believe it! Definitely recommend!
Reviewed On 9/20/2016 by Ryan M
My wedding dress turned out absolutely perfect. Lei was a pleasure to work with. She even tailored my rehearsal dinner dress which needed a lot of taking in. They did move locations (from downtown Portland to Tanasbourne) so the only downfall i...
s that the shop is a bit of a drive, especially in traffic. Couldn't have been happier with my 2 dresses after coming here. Reasonable prices.
Reviewed On 9/15/2015 by Samantha C
They did a great job with my dress! I needed a lot taken in and I had a very delicate lace dress and it fit perfect!
Reviewed On 8/19/2015 by Kate D
Overall, a really great alterations experience. Lei made the changes that I wanted to see in the dress and did it in a timely manner. She even altered the bodice of the dress the week before the wedding because I decided I wanted it to come in ...
a bit more. My dress looked exactly how I wanted the day of. As someone who is very picky about alterations, I can say that I would absolutely recommend Custom Fit to You for bridal alterations!
Reviewed On 7/17/2015 by Melody M
I must disclaim this negative review with the fact that I loved how my dress turned out but the process of getting it altered was a challenge and very stressful. Lei is the alterations specialist at Custom fit to you. She is very sharp, defensi...
ve and overall is not a good communicator. I would ask questions as to what could be done to my dress and instead of giving me options she would say no to everything, then in the end say that we could do what I was requesting like it was no big deal. I would be relived but confused and stressed. I had 5 alterations appointments and she rescheduled 2 of my appointments at the last minute and was late for the other two appointments, the last appointment was to pick up my dress and see the final alterations to the bustle and my friend and I waited 30 minutes before we were attended to. I drive from Salem to Portland for my alterations so last minute rescheduling is very difficult. She would be grateful via text message but when would arrive in person she was brash, almost seemingly upset and did not thank us for our flexibility. She is a very quick person and will rush you if you are not careful. My first appointment was 15 minutes and I was not allowed time to sit, move around or even fully explain everything I wanted. I picked up my dress in November, started my alteration process in February and my dress was not finished until 2 weeks before the wedding. My dress was ordered from the bridal salon in a custom length that came out perfectly so the things I wanted were for the center boning to be taken out of bust so it actual fit my petite bust and didn't make me look like I had a larger, Madonna style chest, it needed to be brought in on the sides, the jacket needed a princess seam so it fit and a bustle. Every alteration I was requesting was a battle. She was not very good at explaining what they were doing to the dress and I had to tell her multiple times that all I wanted was to know the options for what could be done to my dress. At my first and second appointment I had asked for the center boning to be removed and she said that they would do it, each time it was not done. I asked again at my third appointment and she said that it was removed at my second appointment but was put back in because it was "standard" to replace the boning if it is removed. When I said that it was never removed she said that it was and that I must not be remembering correctly. I asked my mother who was at all appointments and she remembered the boning in at all of them until it was finally removed by my fourth appointment, which made me happy. Two months before my wedding a small stain was found on my dress she said, "I don't know where that came from, unless this is a used dress." and while I have no problem at all with secondhand dresses, I think it is a great option and I looked at vintage dresses myself, but my dress was not used and the only place it had been was the bridal salon and her shop. In the end she would not address the stain. Fortunately, the stain could not be seen easily unless you were close to the dress. I think if you have a very thick skin and like a brash, take charge, no nonsense, I do what I please kind of a personality you will be fine with Lei but I am not such a person. Everyone who met her agreed that Lei was difficult and rude. I cannot recommend this shop which is unfortunate because the work is lovely but the experience was nothing but stressful.
Reviewed On 1/13/2015 by Sierra S
Lei was great and helped me with my dress in a short timeline. It turned out beautifullly but foe the few alterations needed I feel like it was very expensive.
Reviewed On 10/22/2014 by Amy G
Lei at Custom Fit to You did an amazing job altering my dress. I lost close to 30 lbs inbetween buying my dress and the wedding and they did such an amazing job making it fit like a glove. Thank you.
Reviewed On 7/09/2014 by a member
After having a panic 4 weeks before my wedding, my wedding shop was able to get me my dress in a week. I called Lei upon ordering my dress and she made an appointment for me to have my first fitting moments after picking up my dress. She assu...
red me they would be able to take care of my dress in time. She knew the dress which made it easy for her. I explained I wanted the dress altered from a A-line to a fit and flare. It also needed sizing as well. Every single item I asked for, she delivered. The dress was perfect and beautiful. She also stated she would charge me a rush fee, and I dont believe she did. Her team was amazing!