Going into it I was skeptical of this place, my venue had a lot of bad reviews from previous brides on this cake place and I was not thrilled that after being promised I would not have to use them I was forced to use them.
I went to the cake... tasting and none of the cakes were incredible but they were yummy and the woman, whom I believe is the person in charge, who helped us, really nice, southern accent woman was awesome. She designed us a stunning wedding cake, exactly what my princess wedding needed.
I needed to bring ribbon in for the bases of each tier two weeks prior to the wedding, my venue moved up my final coordination meeting to 3 weeks prior on a Sunday. I called cute cakes to see if I could bring it in that early and confirmed with the girl on the phone that they were open Sunday, February 8th. She assured me they were and 3 weeks was fine.
I get all the way down to Cute Cakes, an hour away from my house and they are closed. Thank you #1 I love to waste my time when I went out of my way to make sure they would be open.
3 weeks later and it is then my rehearsal day. My venue asks for my cake topper, oh shoot I completely forgot it, where could it be, maybe the cake people have it. I call Cute Cakes while I am at my wedding rehearsal the morning before my wedding and ask the girl that answers, "My wedding is tomorrow March 1st at Green Gables, Shelby and Jose wedding, do you guys have my cake topper" she tells me, let me double check. She comes back on the phone and tells me yes we have it. If we didn't have it we would have been calling you for 2 weeks saying wheres your cake topper wheres your cake topper. Phew! I'm relieved.
My wedding day rolls around, I get ready go through the ceremony, the photos and now my grand entrance. We walk straight in and directly in front of me is my stunning cake with FLOWERS ON TOP. Where the hell is my cake topper?! It's at home, exactly where I let it. I would have looked there and brought it with me the day of had the girl on the phone not assured me CUTE CAKES HAD IT. So now, my perfect wedding cake is missing its $20 diamond Mr & Mrs cake topper that I dreamed of having. Thank you #2
All and all, the cake was good, the design was beautiful but I am so upset and disappointed with the staff.