At first, we decided to not provide any shuttle services to our guests because the price was just a gouge to our pockets but Cynthia offered us an unbeatable price for a 56 passenger bus for our guests and split limo services for the bridal par...ty! She was very flexible with a few last minute changes to our original services at no extra charge! I had a LOT of questions but Cynthia and Ashley answered them in detail! The day of, I received a notification email of who our limo driver was, and he was great and very accommodating all day! I did not receive a notification on who the shuttle bus driver was.
Note: The limo service was through Cynthia's Manhattan Limo but the shuttle (which typically always are) was outsourced from a company Cynthia has used or typically uses for that bus size. Based on our guests feedback, the shuttle ride out to the venue was excellent and very fun, but there were issues with the ride back to the hotel. Our fun bunch was singing songs together on the ride back to the hotel (45 minute ride) and they were all singing songs and the female driver turned the music up so loud none of the guests could talk to each other and our guests were yelling loudly asking her to turn the music down because it was hurting their ears. Unfortunately, she did not turn the music down. My mother and step father, who were on the bus, had a few words for her at the end thinking maybe she misunderstood a song request but the driver was very very rude to them which proved this driver did not want to deal with 56 guests and she must have had something personally happen to her prior to the return back to the hotel. Our guests arrived safely back to the hotel, but the comfort of their ride back was very unpleasant and uncomfortable. Cynthia is very passionate about her company and we discussed the above. She did take this complaint into consideration and will modify future shuttle bus services to make sure this doesn't happen again.