I want to give them 5 stars, but I also want to give them 1 star, so I settled on 3. Scott was amazing to work with and was quick to respond to emails. Their pricing is great and t...hey even let me go to their house to look at the limo before we made our reservation. We reserved the sprinter bus for during the day and had a caddilac dts come pick just myself and my groom up after the reception. The sprinter bus was on time and the driver was very nice and polite. He was an older gentleman with gray hair, I forget his name. That was great. The problem started when we were picked up after our reception. It was POURING, like crazy rain, our driver pulled up under the awning and just sat in his car. My groom opened the back door and asked if he was our driver and it was confirmed he was there for us. Not once did the driver get out of his car to help. He didn't help us load our bags into the trunk, didn't open the door for either one of us, no assistance at all. He just sat there! I was in a huge wedding dress and it never once occurred to him to get out and help us, in the pouring rain! When I finally was helped by my groom and family in the car, it was just me and the driver and I said "I cannot believe you just sat there and didn't help us at all!" His response, "I didn't realize I was picking up the bride", sure buddy, my huge white dress wasn't a dead giveaway? Then when we pulled up to our hotel. Same thing, no assistance at all. I didn't catch his name but he was middle aged, bald and overweight. It was so disappointing. Especially after all the money we had spent with the company, he couldn't even be bothered to get his big butt out of his seat and help us. It just left a bad taste in my mouth.