UPDATE:
Can't believe this!!!! I wrote an honest review about my disappointing experience 6 months ago. Yesterday, I get an email from The Knot saying D Angelo reported and requested to delete this post, and asked for proof that I was a customer! Unbelievable....of course, I provided proof and they notified me they would keep the review. But is this what happens to all the honest reviews?! They get requested to be deleted instead of trying to follow up and make mends :/ Please don't go to this store, I'm sure you'll find another bridal shop that will respectfully help you create your happily ever after!
ORIGINAL POST:
extremely heartbroken and disappointed, definitely not worth what I paid, overly expensive and poor customer service...
I would NEVER recommend anyone getting their dress from here, and ESPECIALLY altered. Diane is very intimidating to work with. She always mentioned how "experienced" she was, so I went along with it. It wasn't until I paid her the full amount, that I started noticing her being more hostile with her comments. I was honestly confused, because at times she was really nice and at times I felt like I couldn't truly speak up for my preferences from her passive statements.
Diane was supposed to alter my dress to make a long sleeve and covered from all over. During the process, she made offensive comments to my mom and I, and never admitted she was wrong. At one point, she walked away from us, and said "I'm done". Like, who does that? and doesn't apologize? The wedding was getting closer and the last thing I wanted was to have a breakdown about my dress, or have someone disrespect my mom again.
On our last "fitting", two days before the wedding, she "fixed" some things, wrapped the dress up, and walked me out. I was still intimidated to tell her how unsatisfied I was and just wanted to leave the store. I felt like if she tried to "fix" it anymore, it would've gotten worse.
When I went home to try it on for my family, EVERYTHING FELL APART. Long story short, her work is unprofessional and sloppy (as you can see below in the pictures). Her stitching fell apart, the sleeves weren't the same sizes on each arm, cutting of the fabric wasn't clean, a button she added broke off, and the shade of sleeve were noticeably different from the chest area.
Bless my mom and aunt, spent 2 straight days trying to fix all her mistakes and make the most of what they could. They didn't make me feel stressed once and made my dress look 100x better.