THEY COULDN'T EVEN PAY ME TO DO BUSINESS WITH THEM AGAIN.
I would highly recommend, suggest, and beg you to go somewhere else. Even if they offered to pay for 100% of my dress and my alterations I wouldn’t do it because I guarantee you the alterations would have done poorly and the dress would be missing buttons (which happened already to me with them).
I really tried to like this place…I did. But you have to have service for one to review your service (i.e. 0 Stars). No one greets you at any point, which is just so rude and cold on so many levels. It is unfortunately a very cold and gloomy atmosphere (this goes for both the building and the employees).
I bought the dress a few weeks ago and long story short: they forgot to give me the $100 towards my dress when they charged me so I had to remind them they gave me that. I also had to remind her she said I would get $150 towards any veil, but I decided to purchase my veil elsewhere anyway.
We went back for alterations and left with the dress as is. The lady kept trying to hand me bra padding. I never asked for bra padding, but I wasn’t fond of how I was being passively aggressively insulted for my small chest before I am ever even greeted, congratulated, or asked how I am doing on this raining day? Rather than asking if I wanted them, she hands them to me and stares until I put them in?
I bought this dress because of the perfect long length and the back. She wanted to alter both. I told them no length, sleeves only…and they bring me length prices anyway. The problem is that they don’t listen and push unneeded alternations. They said my dress didn’t have an eye clip (but I saw one on it?). They said my dress needed a bustle (but the dress already had one build into it). As opposed to pinning the sleeves at the thinning/top (where my hair could easily hide a seem), she wants to put a seem in the middle of the back where the gorgeous lace is!? How could an ‘experienced’ seamstress even offer that as an option? I was told many times of their professional opinion on the length of the dress, but then they offer to ruin the back of the dress's pattern? No. She pinned the sleeves, one in each style. It was $135 for the complicated, dress-ruining way and $165 for the practical, easily hidden way. I wanted it the practical way but had to remind her to cut the slit under the arm a little (because now the arm eye is smaller, too). I go to schedule an appointment and check out and magically the total is now $175. I asked, he went to ask her, and she comes back to not only hesitate but deny that price. She had to ‘be right back’ with the initial quote, but all the other quotes were just coming out like a guessing game. I guess she forgot and refused to admit it. I even went to ask my family what the quote was and they, too, said $165. I told them that if that is the case I want my dress as is and will get it fixed elsewhere. I don't mind paying for quality. I do mind paying when there are unethical and unprofessional business practices where there is a clear lack of diligence in their work. It is clearly a money-making game and they definitely tried to play on my emotions.
A $10 difference isn’t the reason I left. The terrible customer service, poor judgment call by the ‘seamstress’ on where to alter the lace, the changing and denial of the price, and the constant dumbfounded look I probably had on my face after half the stuff that was being said is why.