We hired David Thomas Trailways as transportation for wedding between the ceremony location and the reception venue, and then back at the end of the night. The buses did their job of getting guests from point A to point B but we have been hear...
ing various stories from guests in the weeks following the wedding that are a bit disappointing. First off Debbie was very responsive and overall great to work with! Our experience leading up to the event was good! She coordinated all of the details with my husband, multiple times, on the phone.
When he tried to provide precise directions on how to get to the venue, he was told that David Thomas Trailways has a wedding at our reception venue almost weekly, and the drivers won't have any issues getting there.
Unfortunately, we heard from guests that the second bus, carrying all of our immediate family members got lost and the driver did not really know where to go. He had some papers he tried looking through but the bus was delayed in getting to the cocktail hour and there were some stressful moments along the way.
We also arranged for one of the buses to make a trip from the reception and back to the hotels prior to the end of the reception -- this was to be unannounced (we stressed this to all vendors) and was primarily just for the elderly guests and those with young children (as we didn't want our wedding reception to empty out over 1.5 hours before the wedding was over). We had personally notified just those guests who would need to utilize this earlier trip. Unfortunately, we later learned that the bus driver had announced that he will be back at 10:30 to pick up guests. Some of our younger guests thought they needed to take this earlier trip to ensure that they got a ride back to the hotels. This explained why our reception felt quite empty towards the end of the night, missing many of our friends. A few of the people this earlier bus ride was purposely for (a grandmother and her 2 year old granddaughter) were unable to utilize it because they were told the bus was full.
Additionally, we had arranged for the other bus to make itself available in case a separate trip had to be made -- we had multiple pregnant guests and children and just wanted to have the reassurance that they could get a ride if needed at another point in the night. Well, it turned out that my pregnant sister sprained her ankle, and no one could find the buses at that time. Her husband ended up calling multiple ubers (which kept canceling on him because of the remote location of the venue) and missed almost 2 hours of the wedding reception just trying to deal with that. In our planning, we were hopeful that having the buses would mitigate this sort of situation and could be there in the event someone needed to make a trip back to the hotels (or even just to a Walgreens to get some medication and bandages). Though our experience with booking David Thomas Trailways went smoothly, it was not a very smooth experience for our guests which was really unfortunate to hear.