David Thomas Trailways

p from the hotel and then he got lost on the drive to the venue causing our guests to be late. We ended up having to delay the start of our wedding by almost a half hour to wait for the bus and about half of our guests to arrive. This also caused us to miss half of our happy hour since the wedding started when the happy hour was supposed to begin. This was a little frustrating but not as bad as the second part. The following day I e mailed my contact at the company telling them what happened and to see if they can look into this and get back to me on why, as it caused us some issues the day of the wedding (having to wait to start and then losing time at the happy hour) When I returned from my honeymoon I was quite disturbed when I had not received an e mail back so I followed up again. Again no reply for another week (we are now at +15 days from my first email the day after the event) Finally I heard from the Director of Operations saying that my contact has been OOO (for 15 days must be nice) and they will Personally look into this for me. I have yet to hear anything back from ANYONE including the Director of Ops. This is very disappointing as I am at +35 days and 3 follow ups from my initial e mail and have yet to have any meaning full follow-up! Again disappointed with day of driver actions causing a half hour delay and missing half of cocktail hour and VERY disappointed with the administration end on their customer service post getting your money. I would NOT suggest using them! Especially if you just need them for a single trip as they are after your money and do not care about quality of service or customer satisfaction.

hia to take pictures, and the other to shuttle guests between the hotel, ceremony, and reception venues. Jamie was very helpful and responsive throughout the wedding planning process, which I greatly appreciated! The day of our wedding we had a couple minor communication hiccups, but they were very minor and resolved without issue. Despite sending very detailed instructions/schedules for both buses several weeks in advance of the wedding, the bus driver for the bridal party bus seemed very confused about where she was supposed to be and go at any given time. Luckily, she was very friendly and kind, so we were able to explain to her what the game plan was. However, it seemed like it was the first time she was hearing about the schedule, which was a little bit odd. That being said, we would definitely recommend David Thomas for wedding transportation! The buses were well air conditioned and clean and the staff are all professional and friendly, and their prices are very reasonable! Thank you so much for your help!

just perfect. The bus we had was brand new, had amazing AC, which was so helpful in the humid night air! Our driver was a very nice gentleman, greeting everyone who came on and left the bus, and helping out anyone who needed assistance. Everything was on schedule, no delays and no issues. Thank you Jamie for setting everything up so effortlessly, and perfectly, and thanks to everyone and David Thomas Transportation for everything!

needed a shuttle service (multiple trips), rather than just one trip each way. I thought we’d finally resolved the issue, only to find on the wedding night that the bus driver hadn’t been informed. He was so accommodating and just adjusted his plans to what we needed. The bus was very clean, and DTT’s rates were the best I found. So I would recommend this company with the caveat that you should be sure that you have every small detail in writing on the contract.