Debi's Bridal

told me that they were correct. White is not her color. They also tried to play it off as the dresses in the shop has darkened because of age and exposure to the sunlight. Bullshit. They won't make it right.

elping customers by appointment only. I called and they said they could see me in 10 minutes! Nice! We waited, put on our masks and went in. So, I would normally ALWAYS check reviews before visiting. It's just what I do! I'm really glad that I didn't do that this time. The reviews I've now seen do NOT match the experience that I had here. We were greeted by Celine. She was absolutely the sweetest! She listened to exactly what I was looking for and helped me pull 5 "off the rack" dresses. My wedding is in 90 days so there isn't time for ordering. She also pulled one more because she said she thought it would look great on me! Since I didn't have my bridesmaids with me, Celine helped me with everything. She made me totally comfortable! I'm an older bride and wasn't feeling fantastic about how I might look in a wedding dress. Celine made me feel like a BRIDE! I tried on all of the dresses and it was the last one (the one that SHE picked) that I fell in love with. I knew the moment that I put it on that it was the dress! It's simple, classic and elegant - exactly what I was looking for! I don't know how she did that because it wasn't something that I would have pulled off the rack. It's amazing. SHE IS AMAZING! Celine is pleasant, fun, professional and knows her stuff! Oh and there's more! I had such a good experience, that I made an appointment to take my bridesmaids there to get their dresses. Celine was off but came in anyway to help us! Who does that? They loved her too. We all had so much fun. She made it easy. Ms. Debi also worked with us to find just the right color that I was looking for. They also helped one of my bridesmaids who is 6 feet tall. My bridesmaids enjoyed the experience and also love their dresses. They've been ordered and my dress is currently in alterations. My Groom and his Groomsmen are also going back to get their tuxedos. I feel strongly that they'll have a great experience as well. Don't skip out on Debi's Bridal. They've really gone above and beyond for us! Always remember, kindness begets kindness!

amily members waiting to be greeted and helped. After 10 minutes of standing there, someone finally came up to the counter and I said I had an appointment at 10am. She said “ok I’m with some other customers right now so I’ll get back to you” I again stated that I had made an appointment and was not a walk in, she then said ok I’ll get someone for you. My family and I stood there at the counter until finally at 10:15 a bridal consultant said she would help me. I told her what I was looking for and she seemed like she did not know what she was doing. I had to ask if my family could go take a seat in the dressing room area. She brought 3 dresses to try on without asking me my size. She brought me dresses that were 4 sizes too small, so for the very first time trying on dresses I couldn’t even get them over my thighs. She left me alone in the dressing room and came back to ask how they fit. I told her my size and asked if she had plus sizes in the style I was looking for. She again brought me 3 other dresses that were not my size and not the style I was looking for. As I was trying on dresses that did not fit me, she was away from our appointment answering the phones and helping other walk in customers. I was just waiting in the dressing room for her to bring me something that would actually fit me. I was upset because when I called to book the appoiment I had specifically asked if they had plus size samples in a mermaid style and I was told yes they did. After trying to get into 6 dresses that did not fit and where not the style I was wanting she finally brought me 3 more dress that I could actually fit in. They were not the style I was looking for. These sample dresses were stained with makeup and looked old and yellowish already, older style dresses. My mom and I had to reminder her several times that this was my appointment, this was our one hour we scheduled for, because she kept walking away from us to help other customers in the prom area. The dressing rooms are very small and there wasn’t even a chair, stool or hanger hook to put my clothes on. After 45 minutes of waiting, wrong sizes, disappointment we left. Overall, my first ever bridal appointment was less than one star. This place is not as it seems online, very small, older wedding dresses, and unprofessional consultants.

gether and requesting people to re-pay their deposits. Unfortunately I did not read my receipt and took the sales attendants word for granted "so long as you turn it in, you'll get your deposit back". Not so, receipt states it needs to be returned next day. MAKE SURE YOU HOLD ON and READ YOUR RECEIPT. I was hoping for a reprieve but was quiet literally called a liar. This coming from a man named Jay. When he first answered the phone and I asked for a manager he referred me to Debi. I let him my husband was given the name of a male manager so he quickly became Jay the manager. When I was not getting the answer I was looking for, he then became Jay the owner and told me Deb "the other manager was only going to give me the same answer. NO!" His lack of tact was extremely disheartening. He had no care in the world how many bad reviews I submitted or how many people I told. In the end he wins because he got his money. Thanks for showing some human compassion.