Debi's Bridal

This was my very first bridal appointment, first time trying on dresses, and it was a terrible experience. My appointment was scheduled for 10am. I stood at the counter with my 5 family members waiting to be greeted and helped. After 10 minutes of standing there, someone finally came up to the counter and I said I had an appointment at 10am. She said “ok I’m with some other customers right now so I’ll get back to you” I again stated that I had made an appointment and was not a walk in, she then said ok I’ll get someone for you. My family and I stood there at the counter until finally at 10:15 a bridal consultant said she would help me. I told her what I was looking for and she seemed like she did not know what she was doing. I had to ask if my family could go take a seat in the dressing room area. She brought 3 dresses to try on without asking me my size. She brought me dresses that were 4 sizes too small, so for the very first time trying on dresses I couldn’t even get them over my thighs. She left me alone in the dressing room and came back to ask how they fit. I told her my size and asked if she had plus sizes in the style I was looking for. She again brought me 3 other dresses that were not my size and not the style I was looking for. As I was trying on dresses that did not fit me, she was away from our appointment answering the phones and helping other walk in customers. I was just waiting in the dressing room for her to bring me something that would actually fit me. I was upset because when I called to book the appoiment I had specifically asked if they had plus size samples in a mermaid style and I was told yes they did. After trying to get into 6 dresses that did not fit and where not the style I was wanting she finally brought me 3 more dress that I could actually fit in. They were not the style I was looking for. These sample dresses were stained with makeup and looked old and yellowish already, older style dresses. My mom and I had to reminder her several times that this was my appointment, this was our one hour we scheduled for, because she kept walking away from us to help other customers in the prom area. The dressing rooms are very small and there wasn’t even a chair, stool or hanger hook to put my clothes on. After 45 minutes of waiting, wrong sizes, disappointment we left. Overall, my first ever bridal appointment was less than one star. This place is not as it seems online, very small, older wedding dresses, and unprofessional consultants.

We used this location for a sweet 16 party. While waiting to pick up the tuxedo there were many unhappy customers ahead of me. Stories of dresses not fitting, to losing orders altogether and requesting people to re-pay their deposits. Unfortunately I did not read my receipt and took the sales attendants word for granted "so long as you turn it in, you'll get your deposit back". Not so, receipt states it needs to be returned next day. MAKE SURE YOU HOLD ON and READ YOUR RECEIPT. I was hoping for a reprieve but was quiet literally called a liar. This coming from a man named Jay. When he first answered the phone and I asked for a manager he referred me to Debi. I let him my husband was given the name of a male manager so he quickly became Jay the manager. When I was not getting the answer I was looking for, he then became Jay the owner and told me Deb "the other manager was only going to give me the same answer. NO!" His lack of tact was extremely disheartening. He had no care in the world how many bad reviews I submitted or how many people I told. In the end he wins because he got his money. Thanks for showing some human compassion.

In March I set up an appointment at their location off of 410 and San Pedro. I showed up for my appointment only to find the store closed down. I was NEVER contacted by anyone from the store (seeing as they relocated). Very bad way to begin what was supposed to be a very happy and special day.

I did not have a good experience here. The girl who was helping me was sweet but she was inexperienced. It was only her 5th day there. I could understand her being unable to help direct me and that she was stilling trying to get into the swing of things. But there is no excuse for the end. So my sister and I picked out most of my dresses... Now I know I grabbed a lot. But this was only my third stop and I've learned that you can't really decide on a dress until its out of the bag and on you. Since she wouldn't know if a dress was what I described then I decided I should just grab what looked like might be close to what I wanted. The biggest issue that left me feeling like the whole thing was a waste was that I had asked her to create a "Yes" and "Maybe" pile. With only one hanger pole in the dressing room I think she started to get mixed up in the dresses: not sure if I tried on a dress or not, not sure if a dress was a yes/maybe/no, ect. But when we finished my "yes" and "maybe" pile were mixed in two different racks (at least). They were back in the bags and I couldn't even tell which was which or even if all the ones I asked her to hold were there. Either one of the other employees moved them or my girl did. Not sure who. THE OTHER BIG ISSUE. NO PICTURES ALLOWED. So I couldn't even go back to pictures to see if I could match up the ones I liked. SO the ones I did find again, I tried to write down the designers and style numbers. They also have lot numbers. Neither number comes up online for any of the designers. Most of the people who I would like to give me opinions can't make it in to the store. So in absence of pictures I was going to show them links to the dresses. Can;t do that either. So although they had a few dresses that could have been "the one" I had such a horrible experience.... it isn't even worth it.