DEC on Dragon

I recently had the unfortunate experience of hosting my engagement party at DEC on Dragon, and I cannot emphasize enough how utterly disappointed and frustrated I am with the deplorable services provided. This establishment is an absolute disaster, and I strongly advise everyone to steer clear of it unless you want your special event ruined and your hard-earned money wasted. Let's start with the most glaring issue: the air conditioning. To my shock and disbelief, on the day of the event, we discovered that the air conditioning system was BROKEN! Despite the scorching 100-degree weather outside, the employees neglected to inform us about this crucial detail beforehand. When we asked multiple times if they could turn up the AC, they deceitfully assured us they were taking care of it. Little did we know they were just stringing us along. As our guests arrived, the suffocating heat inside the venue became unbearable. Sweat was pouring down everyone's faces, and it felt like a sauna. The waitstaff and managers offered nothing more than empty promises, repeatedly telling us they were "checking the AC" while doing absolutely nothing to fix the situation. It was clear that they had no intention of resolving the problem or taking responsibility for their negligence. The entire purpose of selecting this venue was to have an indoor event and escape the unbearable Texas heat. The absence of functioning air conditioning turned our celebration into a sweat-drenched nightmare. We were forced to go outside periodically just to catch our breath and find some air. When I reached out to the management the next day to express my dissatisfaction and seek redress, I was met with complete apathy and indifference. They brazenly denied any responsibility for the broken air conditioning and brushed off my concerns. Clearly, customer satisfaction and accountability mean absolutely nothing to them. I paid a significant amount of money upfront for this venue, expecting a basic level of professionalism and service. Instead, what I got was a complete disregard for my comfort and a ruined event that will forever be marred by the stifling heat. It's truly astonishing that this venue has the audacity to charge such exorbitant fees when they can't even ensure a functioning air conditioning system. To all those considering booking an event at this venue I implore you to think twice. Save yourself the anguish, disappointment, and embarrassment of subjecting your guests to a sweltering, uncomfortable environment. There are plenty of other venues in Dallas that actually care about their customers and provide the services they promise. Spread the word, share this review, and let everyone know to avoid this disaster of a venue. Don't make the same mistake we did or at least don’t pay it all up front.

Dec on Dragon was a dream of a wedding location. Brynn was so easy to work with — communicative, flexible, and really on top of everything. The venue, food, beverages, and table/linen/silverware/etc rentals were all done through one contract, which took so much work (and worry!) off of my plate while planning. As far as the space itself, you could not ask for a better setup. There was plenty of space for a band on the first floor, and our guests were absolutely wow-ed by the skyline view from the patio. During the reception, the staff was simply amazing, making sure my husband and I had food, drinks, water, etc. throughout the event. I can’t recommend Dec highly enough — it was wonderful!!

Brynn and the entire staff at DEC on Dragon were exceptional! The venue itself is amazing and the food was delicious! Our guests are still talking about how beautiful the entire night was!