Delamar West Hartford

and immediately knew it would be the perfect setting for our formal, timeless, black-tie winter wedding. While our initial experience had a few bumps, the end result was nothing short of exceptional. Our first point of contact felt a bit cold, and after she left, we were passed between a few different sales coordinators. At the time, we didn’t mind too much since we were booked far in advance and there wasn’t much needed during the early planning stages. However, about eight months before our wedding, we were invited to lunch at Artisan with a new coordinator. While the gesture was lovely, it quickly became apparent that she was unfamiliar with the details of our wedding beyond the date. We found ourselves explaining the timeline, room selections, and pricing, which was uncomfortable and concerning. After continued miscommunication, we knew it was time to escalate our concerns. That decision changed everything. We reached out to Erin, the Director of Catering, who responded promptly and offered to meet with us. Erin listened to every concern, validated our experience, and immediately took ownership of our wedding. From that moment on, about three months before our big day, everything was seamless. Erin ensured that every detail from our 2+ year-old contract was honored and even helped us use leftover funds to add thoughtful upgrades that enhanced our guests’ experience. She was always responsive, reassuring, and completely on top of every detail. She worked flawlessly with our wedding planner and made us feel confident that everything we had spent years planning would come together perfectly. Our tasting about a month before the wedding was another standout moment. That’s when we met Debbie, Charlie, and Hope — an absolutely incredible catering team. Along with Erin, they made us feel less like clients and more like family. We truly felt as though our wedding was their top priority. When wedding weekend arrived, the excellence continued. Friday evening, Erin and Debbie guided us through our rehearsal, followed by a phenomenal dinner in The Copper Room at Artisan. The service was outstanding, the food was delicious, and our guests were blown away by the elegant, romantic ambiance created for our private dinner. Saturday was pure magic. Erin, Debbie, and the entire team worked alongside our planner to create the most beautiful winter wonderland wedding. Erin personally delivered champagne and hot hors d’oeuvres to our suite immediately following the ceremony, and Debbie greeted us with cocktails as we entered the reception. The bar service was excellent, and the food somehow managed to be even better. We served chicken and filet mignon, both of which received rave reviews from our guests all night long. The weekend flew by, and by Sunday morning we found ourselves giving Debbie a tearful goodbye hug — a true testament to how special this team is. Despite a bumpy start, we cannot speak highly enough about Delamar and Artisan West Hartford. The professionalism, care, and heart shown by Erin, Debbie, and the entire team transformed our experience and gave us the wedding of our dreams. We will forever be grateful.

our great vendors, executing a flawless day.  When we handed over our items for setup on the big day (guest book, seating chart) we reviewed the exacts and final questions. Even with our tasting a few weeks prior they were clearly already on the ball. I trusted them entirely with their expertise.  Your coordinator will guide you through ceremony setup and timing, and be with you directing during the big moment. They also have a lovely indoor ceremony option which helped me relax during the year-long lead up- it was so important to me to have a great weather backup. I looked at all the higher capacity, upscale venues in the area. This one checks all the boxes.  We had ceremony, after party, farewell brunch, getting ready, and a hotel block onsite. Great location for visiting guests.  Julie with front desk was amazing- configuring our room block and payments perfectly. They had several gorgeous suites for bridal getting-ready options, and a handsome billiard room for the groomsmen. Photos look stunning from every step of the way.  The Delamar will wow your guests and yourself on your wedding day. 

lobby, I knew this was where my husband and I were going to get married. Yes, the hotel is absolutely stunning, modern, elegant, and perfectly located but that was just the beginning of what made our experience so unforgettable. The staff is what truly sets this venue apart. From the day we booked until well after the wedding, we felt cared for every single step of the way. A very special shoutout to Erin, who was a true gem throughout our engagement. I asked a million little questions, and she never once made me feel like any of them were silly. She was always warm, responsive, and greeted us like family every time we visited. Her kindness and attentiveness made us feel so special. And then there’s Debbie — what an absolute star. I didn’t meet her until our tasting a month or two before the wedding, but she quickly became one of the most essential people during our wedding weekend. Debbie handled everything with such care and professionalism, all while making us feel like we had another trusted family member by our side. She anticipated our needs, shielded us from any stress, and made sure we could truly enjoy every moment. Also, a huge thank you to the chef and culinary team, the food was absolutely phenomenal. It’s been weeks, and our guests still can’t stop talking about how delicious everything was. The Delamar made our wedding weekend feel like a dream, and I will forever be grateful for the love and care they poured into every detail. If you’re considering them for your wedding or any special event… do it. It was, hands down, the best decision we made.

n, Debbie and Samantha! They were always patient and very pleasant to work with. This venue was classy, the rooms were the cleanest I’ve ever stayed in and the food was top notch. Debbie was the wedding director the day of the wedding and quite honestly, she was nothing short of amazing! These three women played such an instrumental part in one the most important days of my daughter’s life. For that, I am grateful. If you want an upscale venue with top notch service, the Delamar in West Hartford should be at the top of your list!