Denver Marriott West

Unfortunately, we were disappointed with Denver Marriott West. We booked our hotel block here for our wedding in Idaho Springs, CO. We picked this hotel because it was a good central spot for all our wedding festivities and was a relatively reasonable price compared to other hotels in the area. In addition to having our guests stay at the hotel, we also planned our Welcome Party & Goodbye Breakfast at the hotel. The best part about the hotel was their event planning team. The staff that helped us plan our Welcome Party & Goodbye Breakfast were great. We had both events at the Poolside event venue and it was perfect for our guest count. Everything for the most part went smoothly and our guests were happy! However, my grandma did end up falling and breaking her wrist due to some steps around the pool but that was not the hotel's fault. Unfortunately, we have more complaints than positive reviews. Firstly, I used Engaged Sourcing to book our hotel block and the executive suite for my husband and me. We had the suite booked in July of 2023 (11 months before our wedding). The event manager gave me a tour of the suite in February of 2024 and made sure that I would have extra mirrors, extension cords, etc. in the suite for getting ready the day of the wedding. However, a month before the wedding (May 2024), I got an email from my contact at Engaged Sourcing saying that they overbooked the suite and my husband and I would be moved to a King room, and they would provide champagne and chocolate-covered strawberries to comp us. I was not happy about this, especially since I planned to get our hair and makeup done in the suite with my bridesmaids. Luckily, they ended up giving us a conference room to get ready in wedding morning for free. However, the king room we stayed in had multiple outlets not working and the toilet seat was broken. Unfortunately, we felt like missed out and we did feel special on our wedding night! We really wished we got the executive suite we booked originally. Other complaints include that they could not promise our guests two queen beds since they were paying the reduced rate through the wedding block and not the "full rate." Our guests who came before our wedding block dates or who were staying after were told they would have to move rooms multiple times instead of staying in the same room over multiple days. They charge to pass out wedding welcome bags (literally $2 per bag) and we were not told this until we got to the hotel the weekend of & already had all the bags made. They also told my guests that they charge extra for the rooms if more than one person is staying in the room. Overall, my husband and I, my family, and our guests were disappointed with Denver Marriott West and do not recommend having a wedding block here.