I’ve dealt with such nonsense from them. Yelp reviews are a bit more diverse than the Knot, and are worth checking out with regards to how "effective" Descenzas is over the phone and with carrying out fairly simple tasks. To add insult to injur...
y, my engagement ring is missing a diamond before I even get married, and they could care less about fixing it.
The real kicker: it was just checked by DeScenzas, not more than two weeks ago! I’m not even wearing it. When your co-workers notice a diamond is missing in your fairly young engagement ring, it’s an embarrassment to you, and it’s an embarrassment to the poor guy who fell for buying it. Including the bands, we’ve sunk $5,700 into DeScenzas as a couple. My fiancé purchased the engagement ring in Boston just last year, but the wedding bands are now in Framingham, and I’ve had terrible experiences at each store.
For my personal favorite, after my side-stone disappeared, I called the Framingham location at 5:30 knowing they close at 6, asking if I should stay in traffic if I knew I would be a couple minutes past 6…Cathy from Framingham said “that’s fine.” I arrived at 6:10, and they refused to help me even after I showed them my engagement ring!! I made it clear that I was told it would be ok to be a few minutes late, and I received one of those “sorry” responses where you know the person thinks it’s your fault. Which it 100% would be if I hadn’t called, but that was the EXACT reason I had! I sat in traffic for an hour each way for nothing. And I have just 1 month until my wedding... which they also know and are unsympathetic to getting it done any faster.
This is supposed to be one of the most exciting parts about getting married, and it has been nothing but a headache mixed with frustration and disappointment.