DestinationWeddings.com

first met her and I should’ve taken that as a red flag. Many of my family members and friends refused to book through our agent and went directly to the resort due to her being rude, “snotty”, and unavailable. Not just 1 or 2….there was 7 rooms we found out were booked directly thru the resort (that’s 12 ADULTS!!!) because they didn’t want to work with her. Now we should have had more money discounted in our package but didn’t because she was rude and not available to our guests and when I confronted her about it she said “who said that” I didn’t know of everyone until the welcome dinner it was brought up and everyone pitched in their thoughts with us privately.. I kept quiet as I didn’t want to stress hoping for a review to come via email and when I heard nothing I decided to come looking for a place to share my experience with others so nobody else goes thru this…. PLAN YOUR DESTINATION WEDDING WITH A REAL TRAVEL AGENT and avoid the added stress of being stuck with someone like her.

way responding as fast as I sent that email. Thank you a million times over and over again! made planning a wedding so much better and easier.

e via email and she never answers the phone. At this point and after reading the reviews, I am better off planning this myself.

e. Highly recommend.

ho Rios was friendly and extremely accommodating. We felt special even at our age! LOL! Thank you again!!

he same information numerous times. I was embarrassed that the vendor I chose caused so much stress for my family and guests. I think they have too large of a workload to effectively attend to each client.

wanted to be in Mexico (either Cabo or Cancun) and she recommended Jamacia! She never asked me what I wanted and promised to get me quotes on all the hotels we talked about but it never happened. I requested a new planner and never heard back. I ended up finding a place by myself and planning the wedding with the resort planner. Please don't waste your time!

First of all, the process to book a hotel through them took many months. They are VERY slow to respond to questions and concerns. There is ZERO benefit to book through them as the costs at the hotel turned out to be cheaper directly with the hotel, and you are unable to change your reservation once booked UNLESS you purchase insurance. Our representative was Mary Ann Santana, and if you do decide to go against this review and use them, I strongly advise not to use her as your rep. She is rarely available, and not willing to work for you as other agents are, and next time we go to a wedding that is using Destinationweddings.com to book the hotel stays, I will 100% be going directly to the resort directly. Each time I tried to make a change to my room or add something to my room while staying at the resort, they would respond that I have to go through Destinationweddings.com to make a change, and trip is over and Mary Ann still has not returned my call or e-mail. Stay away at all costs everyone.

nse time and was extremely professional. Sue helped us narrow down a list of hotels that had all of the things we were looking for in a resort. She assisted with scheduling us for our trips to go tour the resorts prior to making a decision and ensured that we got the best room rates available once we decided on a hotel. Once we had committed to a hotel she was extremely helpful in booking all of our guests rooms and helping them with any issues they had. Sue and Destination Weddings services truly made our wedding experience much smoother and enjoyable and we would highly recommend using their services if you are considering them!

straight, and everything in between, she made the process totally seemless. The follow up and constant communication goes a long way when planning a wedding at a place you've never seen, and Debbie kept us up to speed every step of the way. We would highly recommend!

oney I paid to continually track them down. I just said you know what it’s sad you promote “stress free destination weddings” when alll it was, was stress. Plus I paid essentially for a whole other trip just to get home. No remorse or anything from anyone including the highest ranking. They got their pay and cut of the deal and that’s all that matters. They don’t care to HELP YOU or prepare you or answer any questions and they sure as hell won’t give any empathy or admit their wrongs. At least be remorseful for how badly you did your job and took advantage of others and couples big day.

ould definitely recommend Maggie and destinationweddings.com!

instrumental part of the process who ensured everything worked smoothly and successfully. I always knew I wanted to a destination wedding, but I didnt know where to start. Luckily, I found Michele and she made the whole process A LOT easier for me. Michele was extremely helpful in providing me with potential lists of resorts that i may like based on some criteria that I had given her such as (budget, style, location, etc). These were extremely helpful as it helped me narrow down my list of potential hotels. Michele is also very knowledgeable on these different resorts, so she was able to give more insights about them, stuff i wouldn't find online on my own. This also made my selection of hotels a lot easier. Michele handled all the conversations with the resort representatives and she would update me regularly on everything that was going on. This was extremely helpful as I didn't have to worry about talking to many people from the resort and had more time to focus on the fun aspect of planning a wedding which is decorations/buying a dress/etc. Michele ensured that the process was as painless as possible. Also, Michele was EXTREMELY responsive when it came to answering calls, text messages, emails. Michele was always available and always on top of everything. This is probably the thing that I appreciated the most, it made me feel like she had my back and I could sit back and relax. Furthermore, Michele was PHENOMENAL when it came to providing my guests with hotel/logistics information. All questions from my guests regarding the wedding were handled directly with Michele. I kid you not, I did not get a single question from my guests regarding logistics of the wedding, everyone knew exactly what to do. This is a testament of how great Michele was at communicating with my guests and at answering any questions that they might have had. This made the whole wedding planning process for me pretty easy and painless. I had such an amazing wedding experience . Michele has gone above and beyond and I cant thank Michele Thornburg enough for making it such an enjoyable wedding planning experience for me. I recommend Michele Thornburg to anyone who is looking to get married, or is planning a vacation. She is AMAZING and will make your experience exceptional.

arita Coughlin, was full of affirmations that she would take care of all arrangements (including transfers) when 9 of the guests needed to switch hotels after the wedding (so the newlyweds could have a quiet honeymoon). We inquired about the transfers several times and it would take 3-7 days, often with follow-ups to get an answer from her. Days before the wedding, we still didn’t have an answer. After another prompt, Carita replied that the transfer to the hotel from the airport was included, but we would have to pay to transfer to the 2nd hotel and from that hotel to the airport. She said they could refund the money that they would normally pay for the transfer to the airport. I requested the credit, and 3 weeks later, have still not received the credit or a response from her. We ended up having to book our own transfers, which was not easy, and cost us time and money. The online form was frustrating and did not allow us to enter the information we needed, nor did it allow us to add comments. The credit card form never worked for us, and we had to either call ($) or email Carita with the cc info, which was also frustrating. In addition, the groom’s parents had to pay a lot more money in hotel upcharges, once they were there, even though Carita understood their special needs and was supposed to have confirmed all of it in advance. Very sad, considering their circumstances, and not something they should have had to do or deal with. After paying in full, communication with Carita was sporadic, at best, and she would only answer some of the questions asked. The bride may have had a better experience, but the guests (who are also paying a premium price should be provided the same level of service. What should have been a happy and carefree wedding trip, ended up causing a lot of frustration. I don’t recommend using this host or company.

d absolutely recommend Maggie to anyone considering having a destination wedding. She always answered any questions we had in a timely manner and with detail. She was always available to set up a phone call and chat if we needed further explanations. Extra requirements were needed due to Covid-19 and Maggie made sure that each guest knew exactly what was needed to travel with links and attachments in all emails she sent out to us. My guests have nothing but positive things to say about their experience with booking with Maggie as well. I couldn't have asked for a better destination wedding specialist through this process! There is not one thing I would have changed about my experience it was all exceptional!

onal and went above and beyond not only with us but, our group answering a lot of questions and helping with changes along the way. Cathy, you made our day amazing and we thank you for your hard work and care.

was the worst excuse for a planner and did absolutely nothing for months but complain about her personal issues and family illnesses. She took 2 months , after many ignored calls and emails, to book my block of rooms. She was extremely rude and disrespectful and hard to get a straight answer from. I ended up hiring an AMAZING COMPANY called Events by Clark that made my wedding day a dream come true in Puerto Rico. Beware of this person. The company refused to let me get rid of her, like a skin disease. She doesn’t represent the company name well. I hope they read this and take heed.

ng when she responses back. She is very knowledgeable about hotels and their wedding packages. I would recommend her services to anyone thinking about having a destination wedding.

r talking to several other companies who told us every option we were considering was perfect/amazing/great she was the first to share an HONEST, not so idyllic, opinion of one of the resorts. Anyone can look online for pictures of resorts these days -- however in working with a travel agent we were seeking an expert's opinion and really appreciated her candor. She knew quality of food and beverage was important to us and she steered us to the perfect resort! If you want to work with someone honest, knowledgeable, responsive, and detail oriented -- she is the one. In addition to helping us pick the right venue, she was also extremely helpful in helping our guests navigate their travel arrangements. Highly recommend working with Carita!

and I would highly recommend not only destinationweddings.com but Maggie Elles herself. We plan to keep Maggie in our contact list for possible future travels! Thank you for everything you do.

o get me faster response times from the wedding department at the resort and recommended one of the best photographers i had the pleasure to reserve for our wedding day! It felt like she was available at any time of the day if i had questions or any of my guests had any questions themselves. I would highly recommend Cynthia!

destination wedding sites based on what I was looking for, prices and dates. She was in contact with the wedding coordinators at Secrets Playa Mujeres and helped lock down a date. I was able to text Maggie throughout the entire process and she got back to me in a timely manor. The wedding website was very nicely set-up and our guests booked through there. I was very happy with everything and would recommend them.

weeks, even MONTHS later. We received more automated response emails from her wordy, informative, "Mostly Asked Questions", and rarely received an email back regarding our true questions, and don't even bother to call. We had two gentlemen with the same first names, one who tried to cancel and she canceled the wrong name, rectifying the situation a week before the wedding. Days before the wedding we were sent an email about transportation "****Do not use the vouchers received from Lomas . ", and then 2 days later were given travel vouchers for Lomas Transportation. After receiving a voucher, my name was not on buses list when arriving. I was told she had the courage to invite herself to the wedding and was told "there are a lot of people angry at you". A destination wedding with over 100 people and after spending thousands on a trip as a guest... please step it up. The hotel and venue were the BEST things about this experience and we are so lucky the bride and groom have a sense of humor. DestinationWeddings state that they can not guarantee anything in regards to the hotel, so it might be better to work with the hotel directly. You're sure to save money and headaches.

ests (e.g. dietary needs) and Tracy made sure that each and every last request was taken care of. She also provided great recommendations for locations, both wedding and honeymoon, as well as activities to do. When it came to transportation everything was handled smoothly, and even when we were at the airport we were able to reach out and have things clarified. Thank you Tracy for everything you did to make our special day amazing.

I was with my first planner, they immediately responded and reassigned my wedding to Tracy. THANK GOODNESS! We had a short engagement and just 4 months to plan and with my venue of choice being an extremely popular resort, she made it happen. We had the contracts signed in a timely manner. The kept in mind all the deadlines and made sure we were not going to be penalized for anything. When I had a lot questions, she made sure to schedule a call so that she can better answer them, instead of emailing back and forth. If you want to use this vendor, request for Tracy Espina.

our guests. Seemed to not keep track of anything. And currently owe us $5k that no one seems to know anything about. SAVE YOURSELF THE HEADACHE!!

R with Tracy's help, and she was great. Loved her opinions and experience regarding the locations, and her response time with me was great.

outs of every agreement and help answer every question we had. During our trip we ran into some trouble on resort and Janice was extremely helpful in getting our vacation back on track and making things right. Overall our experience was amazing, and we definitely recommend her to any other couples looking for a destination wedding.

ing me, answering my questions and keeping me informed (and sane) whenever anything was happening! When starting out with destination wedding and I think we were given more than 50 resort options, but after explaining to Carita what we were looking for she sent us her top recommendations and it only took us 1 week to make our decision and it was the prefect match for us. we could not have asked for a more accommodating or beautiful resort for our wedding and group of people. This is just a small glimpse of the 10 months we spent with Carita, working with her felt nothing like work! Thank you so much for everything you have done for us and for make our wedding day, wedding week, and wedding stay absolutely perfect!!

the food was amazing, the price was right and they were super friendly. I would recommend working with Destination Weddings because they provide an easy way to plan your wedding.

ocess of finding a resort so much fun.

e money for my guest. No one wasted or lost ANYTHING with that much notice. They wouldn't refund me and blamed the resort. I am sorry but there is not a resort around that has a cancellation policy that far out and I looked on the resort's site and there is no such policy. I had a bunch of issues at the resort and when I wrote an email to complain about the whole situation I didn't hear back for a week. Emailed and tried to call for follow-up... finally emailed and called again THREE MONTHS LATER Lars finally responded. Told me I was receiving a partial refund on my first night back to the card charged. After emailing for clarification THREE MORE TIMES for amount, date refunded and card it went on he responds $24. Insult to injury with this horrible company. DO NOT USE THEM. Poor communication, terrible policies, I have no idea how they are still in business. I own two businesses and have worked in customer service my whole life. Shame on this company.

g form canceling a double payment to helping change reservations around, and keeping us up to date on Covid travel restriction/policies Jennifer was right there to help!

We even had a medical emergency while there and Kim jumped right in to help us with necessary communications! I highly recommend her and this team!

most everything for us. Our perfect wedding happened truly because of her and we couldn’t be more grateful!!

or emails about how and where I can actually use these credits. When I email customer service they pass me back on to an agent and when I email the agent she passes me back to customer service (if she answers at all). Really shady company, don't use this service unless you want your guests to be out hundreds or thousands of dollars if your trip plans change. Not to mention, it's covid era, so your plans are likely going to change and they don't have any contingencies for this.

it back to make sure we had a well deserved trip. I really appreciate all she did for us.

rooms ). Due to the pandemic, the wedding was postponed for another year, and we were unable to attend. We immediately requested a refund, believing in full faith that we would be given our money back since we HAD INSURANCE! After nearly TWO YEARS and a series of excuses and lies from the contact person we have had through this ordeal, we still have not received our refund!!! She recently even told us that the company, Travel Impressions, that charged our card on behalf of Destination Weddings, did not charge the card. We have credit card statements and calls with the credit card company to prove otherwise. It has been two years of lies to try and drag out giving a refund.

response, to our guests’ calls and e-mails. Errors on bookings, which caused issues at check-in. And my biggest issue was that she did not finalize airport to/from resort transportation until after we landed in Punta Cana. Which at that point I had already paid, out of my pocket, transportation for our guests through a different company to avoid people getting stranded since she couldn’t provide us with any info prior to us boarding our flight. Just caused unnecessary stress and I had to deal with our guests complaining about her throughout our wedding trip which made it much less enjoyable for me.

wasn’t travel insurance on my trip and she accused me of being wrong and would not refer me to customer service/her boss for further support. Instead she has caused drama with the bride and I by sending the bride nasty emails saying I’m terrible and a disaster. For such a happy event, I’m shocked this woman is in charge of the wedding. I definitely would not recommend having her as your wedding specialist because she is nothing but rude. I’m not the only person attending the wedding who has experienced this with this woman.

at detail what to expect & what we needed to do to travel out of the country during this crazy time of Covid. I would definitely recommend her as your Trip Planner. Thank you Tracy! Our Trip was Great!!!

le resort budget proposals for the locations we were interested in in 24-48 hours. After 72 hours, I sent a follow up email and did not receive a response until a couple days later where she stated she was out of office and asked if I could "send her all the names for places"....which we had already discussed together in our phone call along with numerous other details. I decided to try again and see if I could get a new wedding coordinator from the site and the same thing happened. Forte and I emailed back and forth multiple times in one day which was great...up until she didn't respond to an email for an entire month. Today, I just recieved an email from her saying she would send me resort proposals "sometime this week". Note: our last email was 12/22... Very happy we decided to go in a different direction. Planning a wedding is an exciting and busy time, it is so important to work with someone who views it the same way which I did not feel from either of these individuals. Although our wedding has not happened, and is not happening until 2023 I am happy we found a company who cares about our wedding just as much as us.

eally stepped in and helped our guest receive full reimbursement. Our perfect day would not have been successful without Becca and the DW team! I couldn't have asked for better service as it was top-notch.

eciate Amy's efforts on getting me answers!

hanges and questions. She took so much weight off my shoulders! Being the bride and dealing with many other wedding items, carita helped keep me calm and collective by being responsive, organized and just THE BEST! We cannot thank her enough for being so wonderful and helping us have the perfect day/week!

en very responsive, while working with us and our guests to ensure all of our needs are met.

care of anything as needed. I strongly recommend her services and look forward to planning my next event with her.

o thankful for Susie and can't wait to book our next vacation with her soon!!

ing is in June 2022 and we are so happy to have Lisa’s help getting us to our happily ever after! Thank you Lisa!

e experience she did her absolute best in order for us to feel like the process of getting everything and everyone ready to travel was smooth. We had a few slight hiccups in the last year with last minute bookings, a little bit of miscommunication that we felt was happening because DeAna had too much on her plate. When DeAna is able to really focus her attention on one client's needs she is absolutely fantastic. DeAna's attention to detail, customer service and documentation of everything that went on with our wedding really made us feel comfortable with making this decision to have a Destination Wedding. We even had a few issues with our rooms when we arrived at the resort (i.e. guests not receiving upgrades.) and while we were at our resort we texted her, and she was still able to reach back out and help us out. Our overall experience was excellent, with a few issues towards the tail end but DeAna stuck through with us the entire way and even was assisting up until the day before we had to

able about the event. She is very accessible so we can easily get all of our questions answered in a timely manner. I would highly recommend her for future couples.

el plans continually. She made sure all our ducks were in a row! Not only is Carita a seasoned professional, she is also a warm, caring person who really took the time to take care of any concerns we had when dealing with the hotel and travel plans. Our daughter's wedding was a stunning event at a beautiful affordable resort. It went fabulously well! Thank you, Carita❣️

y wedding and honeymoon and we really loved the resorts we picked. It was so hard to choose! She also helped me get a hold of my on-site wedding planner through the resort whenever I was in a panic about something. If I didn't have her to help me with the coordination, I think it would've been extremely stressful and chaotic. My mom and guests raved about how great Carita was. She was a dream come true, definitely recommend!

During these emotional ups and down I had Deanna Haywood( destination weddings.com) to assist and assure me things were going to absolutely work out . We ran into plenty of snags along the way with corporate and just guest issues in general. Deana handle each situation with grace and patience. If she couldn’t rectify every situation she tried her hardest to find some resolution. I would recommend any bride to work with her on planning one of the most important and special days of your life. Once again, thank you Deana! Marika S.

tience Sue and thank you for helping us make such amazing memories.

s a full refund from Sunwing after the wedding was cancelled. Sunwing did not make it easy, but she continued to fight for us and ended up by getting us a full refund. It is one thing to give great service when things are fun and easy, but to also get great service when times are tough is amazing. I would highly recommend booking through Heather. Not only will you get great service, but she will also have your back when times are tough.

s beautiful but very large and we had to walk along way to the wedding venue and it was very hot. Also our travel vouchers were not right at the beginning and then my other son's was not right on the way home. Another couple only had one person listed to ride the shuttle from the airport detaining us even longer.

o help me plan a very special day.

ing and following up with her booking department, and fielding my guests questions/concerns. I am so happy I was paired with Lisa to take care of all the wedding and travel plans. She has been a godsend! Thank you Lisa for all you do!!

g for services! She was the best ever available via text , email, mail, flight lol but seriously she cares very much for my party and it felt like she was apart of the family. Every guest was satisfied with her help and continued follow up. Thank you so much Tanya and destination weddings!

r she has filled the role of a great friend and a person that I can ask advise from.

bout the wedding, pay in a timely manner and truly don’t have to come to me for much, she handles all their questions!! Sally asks for the flight itinerary as well and assures that transportation happens smoothly too and from the resort! She has moved mountains to make sure I get everything I’ve ever dreamt of at my destination wedding. It’s always hard planning from afar, which is why I have Sally to be the middle man! As we all know, planning a wedding away from where you live, can be super stressful; Sally has reached out to the resort, pulled strings and made sure things were the way that I had hoped. I can’t imagine doing what she does is easy, but she sure makes it look that way! From start to finish, Sally has been there. Really, a true gem to work with! If anyone is looking for a place to start planning a destination wedding- I would definitely check out sally and destinationweddings.com!!!!

ers in our party that booked themselves and paid less than our group rate at the same resort. When we had questions she did not respond to emails. The bride and groom even found out, on their wedding day, that Michelle had failed to send the full payment to the resort for the wedding services, even though they had paid her in full. Luckily the resort itself and especially the event staff were great! Would recommend the resort (Riu Vallarta) but certainly not Michelle.

when it came to travel and all other needs. I will definitely be using Pam again! We can’t thank her enough!!!