DestinationWeddings.com

resort, and the venue for the wedding. She worked with all of our wedding guests in setting up their room reservations and travel arrangements. Then COVID-19 happened. The unknowns were everywhere. Adeline helped review our options and coached us through how to proceed when trying to decide whether to cancel, postpone, or move forward with our original wedding date. Overall, Adeline and DestinationWeddings.com made this process very easy for us. Neither of us are planners and had no idea where to begin, so we were very fortunate to have Adeline to make sure we didn't forget anything!

her “lack” began to show. She lacked basic customer service skills in her ability to rectify or assist in the rectification of a dispute. I had to pay $60 for a cab because the transportation that she chose, rather that was through convenience, relationship or price was absent. In the very literal sense, they were nowhere to be found. After reaching out to Rene, while still at the airport, I received an email the following day asking if I was on the same flight as my previously presented email. Implying that I would be at fault. This wasn’t my first time traveling. I’m aware that my flight itinerary is needed... I won’t digress. She seemingly forwarded edited emails back and forth without following through with anything. It really seems like she made her commission and said, “the hell with that!” Here’s the rookie mistake. Everyone (myself included) was not married, she lost potential clients. This was my complaint, please know that there were others. Do better Rene Wills.

us every step of the way and made sure we were aware of all of the changing requirements. She was also very knowledgeable of all of the resorts we were looking at.

ellations with a full refund up to 24 hours before your arrival date because they understand we are amid a pandemic. Contrarily, Destination Weddings is offering a TRAVEL VOUCHER for guests who purchased the Cancel-For-Any-Reason Insurance (CFAR)– what a deceptive name! I’ve read multiple Destination Weddings’ replies to negative reviewers here that the “resort will not issue a refund to the guest.” Well, what’s the excuse now, Destination Weddings? Our resort offers refunds, and more importantly, 99% of our guests have travel insurance. Unbeknownst to us, and probably everyone else who comes across them, Destination Weddings goes through ANOTHER travel operator to book the rooms – FYI, you are not just dealing with a 3rd-party vendor (DW) but also a 4th-party vendor who is just as inflexible, drags their feet, and only tries to find ways to keep your hundreds and thousands of dollars. Show me the receipts of you “advocating on my behalf” to the “supplier” to help get my guests their money back, Destination Weddings—no copying and pasting part messages from an enigmatic 4th-party vendor. One of my intended guests who contracted Covid is currently in the hospital relearning to walk and talk, but even they should have gotten up from sedation and a VENTILATOR to cancel 60 days before the wedding? I booked with DW in early 2019 (pre-Covid) based on the lies listed on their site about making our travel plans “easy and stress-free” – absolute turmoil and a hellish nightmare would be more accurate. We initially decided to move forward with our Feb 2021 wedding despite the rampant Covid cases in Cancun. However, travel restrictions effective Jan 26, announced Jan 12, completely changed our guests’ outlook on traveling abroad. Guests didn’t feel comfortable risking being stuck in another country for 14 days when they have jobs and children to return home to- rightfully so. Those who requested a refund were informed because they didn’t cancel 60 days before the travel date, they were only eligible for a travel credit to be used by Dec 2021. Those new travel restrictions and when they were released were not in our control, nor is Covid. How was anyone supposed to know to cancel in Nov/Dec based on unforeseen travel restrictions that weren’t released until Jan 12 (before our Feb 2021 wedding)? A travel credit issued in Jan-Mar 2021 to be used by Dec ‘21??? Make it make sense. Why are we held responsible for the terms agreed upon by a 3rd - 4th party vendor and resort? Due to this ridiculous travel credit fiasco, we thought maybe we could postpone until Aug 2021 to prevent guests from being out of thousands of dollars, after all, they were only traveling through DW for us. Two months later, I don’t have any new booking information, guests are contacting us because our TA isn’t responding to them, and I can’t get an update, reply from customer service, or the higher-ups’ contact email to escalate this beyond my TA. And before it is so casually suggested, I have already reached out to Customer Relations (as DW quickly recommends negative reviewers here to do) numerous times via their “Contact Us” link AND have left multiple voicemails weeks apart. Guess how many replies we’ve received? ZERO. You’ve been warned.

s reassuring that all guests would receive refunds due to the fact that the wedding had to be rescheduled to take place during hurricane season. Refunds varied from $100-$1000, depending on the guest’s duration of stay. Here we are, in March of 2021, and still no refunds, even after multiple inquiries about them. If it wasn’t so much money, I’d write it off as a bad business transaction. But when a business promises, in writing, to provide refunds, it’s disappointing and appalling when they don’t follow through. Makes me wonder if Carol didn’t just pocket the money herself. She seems to have no clear answers for any of us. Maybe the business itself isn’t bad, but I definitely wouldn’t trust Carol Behne to be my point of contact. Her emails are littered with spelling and grammatical errors to the point that it’s difficult to understand. My friend received a refund for her trip and a confirmation from Carol after writing an honest review online. However, we have yet to see our refunds. What kind of ethical business returns a refund for one guest and not others? I would give Carol Behne a 0/5 stars if that were possible. DO NOT BOOK HIRE CAROL BEHNE!!!

had to be rescheduled to take place during hurricane season. Refunds varied from $100-$1000, depending on the guest’s duration of stay. Here we are, in March of 2021, and still no refunds, even after multiple inquiries about them. If it wasn’t so much money, I’d write it off as a bad business transaction. But when a business promises, in writing, to provide refunds, it’s disappointing and appalling when they don’t follow through. Makes me wonder if Carol didn’t just pocket the money herself. She seems to have no clear answers for any of us. Maybe the business itself isn’t bad, but I definitely wouldn’t trust Carol Behne to be my point of contact. Her emails are littered with spelling and grammatical errors to the point that it’s difficult to understand. I thought English was her second language until the bride informed me otherwise.

on ASAP to find out about cancelling, rescheduling, etc. we were told time and time again that the travel bans would be loved and all would be Well. Long and behold, in August, when we were due to travel, things were not any better. We paid over $1000 in “penalties” so our guests could cancel and get their money back and we’re only given the option to reschedule two weeks before our set date. Now again, as we rebooked for July 2021, and covid has still not improved, we have reached out multiple times about cancelling and our guests getting their money back, accepting that we would even lose our deposit. Destination weddings does not care about you or your guests, they only say “per your contract” and “well you signed a contract. (Which was signed way before COVID, btw). We wrote a review on BBB, and got a customer service person assigned to us who made it all the worse. Tara, their “training and development” person according to her voicemail, is rude and arrogant and tried telling my husband and I about how COVID is better and it’s ok to travel (I am a nurse and how dare she say that Covid is better!). She also stated she is just running a business and at the end of the day “we signed a contract” so we, and our guests are stuck. I plan to let everyone know about how awful this company is and have our guests share their experiences as well.

on. 2020 happened and brought along Covid-19, mass shutdowns followed, people were afraid to travel, and some guest passed away due to the virus. Destination Weddings did nothing but throw the contract in our face and we were forced to pay steep reductions and cancelation fees. This company does not care about you or your guest, the only thing that matters to them is money. We understand a contract is a contract, but guest are still afraid to travel for their safety, people are still dying, and cancellation would mean people would lose money they cannot afford. Most companies are understanding and willing to work with people during this pandemic, but Destination Wedding’s stance is “you signed a contract”.

ny has received. My fiancé and I decided to use a travel agency because we wanted to relax and enjoy our engagement while professionals handled the travel details of our destination (dream) wedding. Unfortunately, there has been nothing relaxing or enjoyable about working with this company and the assigned agent, Trevor Williams. I’m not sure what has been more frustrating – the lack of communication, the poor grammar/mistakes in communication, or the failure to communicate details with our guests. Having our guests reach out to us because they cannot get a response from Trevor is an uncomfortable, stressful, and embarrassing experience. We, sadly, had to cancel our June 2021 destination wedding due to the pandemic and new travel policies. I had to reach out to our resort directly to cancel the wedding because I was not getting a response from Trevor. I sit here today with unclear instructions from this company and the fear that our guests will not get their refunds in a timely manner. We were told it would take up to 90 days. Though, reviews on BBB and Facebook are saying it’s taking much longer. I write this as a warning to all couples looking for a trustworthy company to help plan your destination wedding. This is such a special time and you deserve a positive experience – one that you will not get with DW.

swer his own phone when we’d call. We had several guests complain how unresponsive he was to their questions regarding travel arrangements. If you’re going to be make a significant investment in a travel agency I would never recommend this company. Do not trust them with you’re wedding. My fiancé and I ended up cancelling their services

ng that got pushed back to 2021. Now, the room is over $1000 cheaper than what we paid, and we aren’t getting any of that money back. Furthermore, we have not been given the room type we paid for when we were rescheduled. I emailed our representative 4 times about this, and she never changed us to the correct room. Now the hotel has no more of those room types left because of her pure unwillingness to do anything. Would have been much better for us to book directly with the resort in the first place. This company is a huge pain and have made this whole situation stressful for my sister rather than an enjoyable experience for her wedding.

site clearly states full cancellation refund up to 48 hours prior to staying). They are claiming that because I did not buy insurance (in Nov 2019 - before COVID was EVEN A THING) that I can't qualify for a refund of over $2,000 in payment. Her recommendation to me was to "just travel there" because that's the only way to get my money's worth.

packages it was best to pick the resort first. She broke all the packages down and options we had for rooms. She constantly kept me up to date on everything especially since things were changing every month travel wise due to covid. She was very responsive with calls and emails.

es we switched destinations. Thank you, Maggie! ❤️

nal review any contract /fine print before signing. Also, the company has owed me $2,400 for over 90 days. Good luck reaching out to their customer service. They barely respond and when they do they're very offensive / unprofessional. Imagine I'll have to take them to court to get my $$. Do yourself a favor and stay away.

My friend then re-booked for the end of November. Because of the lower price in November, we told we would get refunds (this is in writing). It has been well over 90 days since we were supposed to get our refund and nothing has happened. Carol, our contact for this, has stated is multiple emails that she has been sending the accounting department an email every week. She has also been contact the tour operator as well. None of my friends who went on this trip got their refunds for the price difference. It's been over 90 days and still no idea when I will get my refund. Until proven otherwise, I can see no other explanation other than they are not planning to refund us.

one just wasn't very good....no they both suck. Emailing with them is a nightmare, the never reply on the same thread. I currently have 5 different threads with the planner I was trying to use and as you can imagine that gets confusing. Every time I ask specific questions they do not get answered and they just copy and paste a bunch of mumbo jumbo into their email detailing their policies etc. and not answering my question at all. They also seem to try and push the sale down your throat. Every time I ask a question they answer super vaguely (sometimes they just completely ignore or disregard) and also insist that I make a decision and submit my deposit. Go to an actual travel agent or just work with the resort. It is safe to say I definitely will not be working with them especially after reading all of these negative reviews.

nally and prohibits people from traveling for non-essential trips. It applies to things like family emergencies. They REFUSED to refund me for a trip that I cannot take (due to travel bans and work-related travel bans). They gave me a future travel voucher to the resort, but put a deadline on it that is still unattainable (because Covid-19 is still very present and people are still not allowed to travel in some areas). This company is extremely unethical. I asked for an extension on my voucher and they still declined to extend it through the year. They place blame on Hard Rock Hotel for their terrible decision-making AND even worse customer service. They are not “happy to assist” anyone. They do a terrible job helping people. I hope The Knot removes them from the companies they refer and can save future travelers and wedding parties the hassle. They charged me for a trip that I will not be able to take without even trying to work with me on the voucher redemption. That’s terrible customer service. The Hard Rock has been wonderful in terms of their willingness to help, but because of Destination Weddings, they cannot. GO TO ANOTHER COMPANY!

was smooth and seamless with Melinda. She took care of any/all concerns I had and was always available despite being on the opposite coast. She helped keep me organized and meet all deadlines without penalties. There were many times the resort we picked was stubborn or unresponsive to our requests, but Melinda worked tirelessly to ensure they met our high expectations. My husband and I fully trusted Melinda and knew that she could make our dreams a reality. We so appreciate all her guidance and support during that time. We have referred her to many of her friends and will continue to do so in the future!

s has been pretty seamless...Lina always over communicates with us and our guests haven't had any problems with cancelling their rooms. Using their services are free and Lina had many personal photos and experiences with resorts that helped us make our final decision on where to go!

pleasant part of my days, as I wanted to rip my hair out. She worked her butt off and made my day the most special EVER! I can’t thank her and destination weddings enough!

hey will not transfer dates or issue refunds regardless of travel warnings or lockdowns orders. We personally lost $2,000 along with dozens of other couples and invitees due to their stringent contracts (contracts unrelated to the resort’s policies) they were unwilling to work with guests despite stay at home orders. Even purchasing our reservation during 2019 (before the pandemic occurred) did not help our case, destinationweddings.com was completely unhelpful to guests during these challenging times. I caution trusting this company for your special day.

unately, the pandemic hit and we pushed the date to December. Even in December, it was still not safe for me to travel. Susan helped me change rooms so that I did not have to share it with another guest and was able to secure a price match since prices dropped from when I booked. Ultimately, I decided to not attend the wedding because of a travel ban in my county. I informed Susan of the bad news and she was able to help me get a full refund even though I didn't purchase insurance! Susan did not have to do this because I knew the risk of this purchase without insurance but she really went out of her way to help me every step of the way. Thank you for your commitment in customer service and caring for not just the bride and groom but ALL parties involved. I'd be delighted to work with Susan again!