DON’T BE FOOLED! Misleading, money-hungry, poor communication, non-existent customer service should be fittingly listed under their “Why Choose Us” tab. Do yourself a favor, book directly through your desired resort. Our resort offers free canc...ellations with a full refund up to 24 hours before your arrival date because they understand we are amid a pandemic. Contrarily, Destination Weddings is offering a TRAVEL VOUCHER for guests who purchased the Cancel-For-Any-Reason Insurance (CFAR)– what a deceptive name! I’ve read multiple Destination Weddings’ replies to negative reviewers here that the “resort will not issue a refund to the guest.” Well, what’s the excuse now, Destination Weddings? Our resort offers refunds, and more importantly, 99% of our guests have travel insurance. Unbeknownst to us, and probably everyone else who comes across them, Destination Weddings goes through ANOTHER travel operator to book the rooms – FYI, you are not just dealing with a 3rd-party vendor (DW) but also a 4th-party vendor who is just as inflexible, drags their feet, and only tries to find ways to keep your hundreds and thousands of dollars. Show me the receipts of you “advocating on my behalf” to the “supplier” to help get my guests their money back, Destination Weddings—no copying and pasting part messages from an enigmatic 4th-party vendor. One of my intended guests who contracted Covid is currently in the hospital relearning to walk and talk, but even they should have gotten up from sedation and a VENTILATOR to cancel 60 days before the wedding? I booked with DW in early 2019 (pre-Covid) based on the lies listed on their site about making our travel plans “easy and stress-free” – absolute turmoil and a hellish nightmare would be more accurate. We initially decided to move forward with our Feb 2021 wedding despite the rampant Covid cases in Cancun. However, travel restrictions effective Jan 26, announced Jan 12, completely changed our guests’ outlook on traveling abroad. Guests didn’t feel comfortable risking being stuck in another country for 14 days when they have jobs and children to return home to- rightfully so. Those who requested a refund were informed because they didn’t cancel 60 days before the travel date, they were only eligible for a travel credit to be used by Dec 2021. Those new travel restrictions and when they were released were not in our control, nor is Covid. How was anyone supposed to know to cancel in Nov/Dec based on unforeseen travel restrictions that weren’t released until Jan 12 (before our Feb 2021 wedding)? A travel credit issued in Jan-Mar 2021 to be used by Dec ‘21??? Make it make sense. Why are we held responsible for the terms agreed upon by a 3rd - 4th party vendor and resort? Due to this ridiculous travel credit fiasco, we thought maybe we could postpone until Aug 2021 to prevent guests from being out of thousands of dollars, after all, they were only traveling through DW for us. Two months later, I don’t have any new booking information, guests are contacting us because our TA isn’t responding to them, and I can’t get an update, reply from customer service, or the higher-ups’ contact email to escalate this beyond my TA. And before it is so casually suggested, I have already reached out to Customer Relations (as DW quickly recommends negative reviewers here to do) numerous times via their “Contact Us” link AND have left multiple voicemails weeks apart. Guess how many replies we’ve received? ZERO. You’ve been warned.