Let me start by saying our wedding day wound up being STUNNING, but since this is a review on DTR alone & not the overall wedding, my review of the venue will be a little harsh. I must be honest though.
Getting to the wedding day was very PAIN...
FUL because of the lack of communication. And since our wedding day was a mere two months after my fiancé proposed, we didn't have a lot of time to waste. A two month engagement means it's crunch time.
When my (now) hubby & I first visited the venue, I immediately fell in love with the place. It was beautiful, classy/rustic, & seemed perfect. My hubby's first impression was actually quite negative. He thought the Special Events Manager who was working with us was arrogant, dismissive, & not helpful at all. He felt like they are a money-making business who just churns out weddings without regard to people. Turns out he was right, & I completely underestimated the importance of the SEM.
Almost from the get-go, we were having issues. It was incredibly frustrating because our SEM would not return our phone calls or emails until DAYS after we reached out. We thought about backing out & just eating the loss, but since we wanted to get married so quickly, our venue options were very limited. So, I kept making excuses for the SEM--"she's just very busy, she's out of town, maybe she didn't get our email, she just has too much on her plate, she's burned out, etc." and it wound up putting me in a very stressful situation because I needed to get stuff done. I was in tears on a regular basis. Something that was supposed to be enjoyable turned into a nightmare. We couldn't get ANYTHING finalized (room block, food, drinks, brunch, start/end times, spa appts, etc) because the SEM wouldn't return our calls/emails. It was so stressful. When we first met with the SEM, she reassured us that she would be there every step of the way, that she would orchestrate things on the day of, & that she would be our "go to" at any time, but the reality was very different. She wasn't even there on our wedding day. She promised us many, many things that she never followed through on. Late in the game (2 weeks prior to our wedding day), I wound up getting a fantastic wedding planner who saved the day & straightened things out. If it weren't for my wedding planner, I would've been a wreck on our wedding day.
Our frustrations include: 1) the constant lack of communication 2) the front desk not ever having a clue what was going on with the room block 3) our credit card being charged for ridiculous amounts of money with no explanation 4) the price of the venue 5) the promises which weren't followed through on 6) the strict rules of the venue 7) the bar staff not following the contract (taking tips, taking drink orders, etc) & 8) our cake was kind of ugly.
On the other hand, we had some positives: 1) the food was great 2) the rooms were wonderful 3) the front door staff were super helpful & 4) the venue was beautiful. The other positives are purely a result of my other FANTASTIC vendors (music, officiant, wedding planner, videographer, florist, etc).
If you want to have your wedding here, expect little to no assistance, communication, or direction from the venue staff, which is super important because they control so much (the wedding itself (food/drink, rooms, guests, accommodations, etc.) It's beautiful but not worth the stress or money. It's sad, but we were just relieved the wedding was over.