Diamonds and Details Weddings and Events

or such a beautiful review. We will miss working with you!

work with you and to be part of such a special wedding day!

happy to hear you had such a great experience working with us and we loved working with you!

s like you!

from your wedding and were honored to be part of such a special day!

to be able to meet her family and friends. Congrats from Diamonds and Details!

you! We are so lucky to have the best clients to work with.

working with Laura and feel so honored to be a part of her special day!

ils and share in your special day.

daughter's wedding day and we will truly miss working with you!

e been part of this special day for your family.

d such a perfect day!

!

or her wedding day. As you will see from the many 5 star reviews our team has, our clients are extremely happy with our services, and it is unfortunate that this client felt she didn’t have the same experience. We feel it might be helpful to address some of the issues referenced in this review to get a better understanding of how our team works: - We had a torrential downpour that changed our plans from an outdoor wedding, and rather than being in my corner and negotiating what could be done with the venue, Amanda just told me she didn’t think they would want to do it A huge aspect of coordinating a client’s wedding day is managing any wedding day issues or emergencies behind the scenes. Such was the case for this wedding as our team was monitoring weather the entire day and working alongside the venue to come up with as many back up plans as we could to keep the ceremony outside if at all possible. At the very last minute the decision was made to move the ceremony inside and our team along with the venue team communicated this to the guests and proceeded to move chairs so that their guests, specifically the Groom’s grandparents, had a seat for the ceremony. Our team was front and center helping to manage the situation as well as also making sure the wedding party was lining up for the ceremony. - At the end of the wedding, a family member didn’t bring their car to load as we had expected. Amanda repeatedly expressed that she wouldn’t be paying her assistants overtime and would be leaving promptly at 11:30pm. The car arrived at 11:20pm and Amanda & her assistant made no move to help load or transport items to the front of the venue For every wedding, our team puts together a detailed Wedding Day Item List including instructions from our client as to how the items will be stored or packed up at the end of the night. If for any reason, there is a miscommunication on the client’s end as to how these instructions are to be followed, our team does their best within it’s time constraints to make sure this task is still completed. Unfortunately, for this wedding, there was a miscommunication in the family and a family member had to go back to the hotel to get the car and then bring it back to the venue. Right up until our contract end time of 11:30pm, our team were monitoring the car’s arrival and continuing to load items on the cart provided by the venue. Upon the car’s arrival, our team proceeded to wheel the cart to the car and the Groom was assisted with the item load in by the venue’s bridal attendant. Our team even made sure to have the shuttle come back to pick up the groom and family members who had to wait for the wedding day items to be loaded. It is always our goal to go above and beyond when we can. - Prior to the wedding, Amanda let me know that setting up 100 taper candles was too much work for her and one assistant, so she made us hire another assistant. Aside from set up and take down, her assistants sat quietly in the bridal suite the entire day which was off-putting since we had paid for their help. One of the strengths of our team is their attention to detail when setting up our client’s wedding day items. Most of our clients do work with professional florists or decorators but if a client would like to hire our team to assist with any DIY décor, we are happy to provide this level of service and detail the expectations in our contract. For this wedding, the DIY décor did exceed what our contract states so we did require this client to add another assistant for set-up and break down of this décor and other wedding day items. Along with tasks like set up and break down, our assistants also work behind the scenes during the wedding to help manage the timeline for the day and other details that may be requested by the client or the Lead Coordinator for the day. While our Lead coordinator is always in constant eyeline of our client, our wedding day assistants are usually positioned in the wedding suite so they can be on call and available as needed and quickly. For this wedding, our wedding day assistants were tasked with managing details throughout the evening, including cleaning up of items no longer needed, setting up the cupcakes and continuously checking on the audio guest book and other behind the scenes tasks. The assistants were also very appreciative of the gratuity that was given to them by the client as an acknowledgement of their hard work for this wedding day set up and breakdown. (As we outline on the gratuity sheet we sent to this client upon request before their wedding, Gratuity is never expected, but always appreciated!) - We initially were working with Colette……When we told Amanda we were contemplating moving on to another planner….told us to give her a chance, and she would take over as the owner and we would salvage the relationship….She asked for payment 6 days later and told us we were still expected to pay our 2nd of 3 payments. When a client inquiries about our services, depending on their wedding date, venue or style of wedding, they may be matched with one of 3 Lead Coordinators/Planners. Our team is experienced, and each Planner brings their strengths and knowledge to their weddings. For this wedding, one of our Planners was initially hired for Wedding Management (“Day of Coordination”) but felt right away after working with this client that they may benefit from additional services. It is completely up to the client to add on additional services or decide that they want to continue as what their contract allows for from their Coordinator. For this wedding, it was unfortunate that the initial Planner working with this couple was not a good fit for them and they were given the option to continue their contract with one of our other Lead Coordinators so they would not need to forfeit their retainer fee (as outlined in our contract.). Because our team is so client focused, we make sure that our contract is extremely detailed and covers all necessary information, such as when payments are due. For our Wedding Management clients, payments are broken down into 3 payments – the initial retainer fee, a 2nd payment and final balance. No matter which Lead Coordinator a client is working with, the payment schedule would be as is detailed on a client’s contract, as was the case for this client even with any changes they made during the planning process per our team. Diamonds and Details ultimate goal with each client we work with is for them to receive the same level of service and overall experience. With over 15 years of providing wedding management and planning services and almost 100 5-star reviews, it is disappointing for any client to share with us that they did not have the experience they hoped. This client did mention in her review that her wedding was beautiful, and our team heard from several of their guests and the wedding party that everything was so perfect and that our team was extremely helpful to have onsite during the day. We hope that in time this client will be able to be focus on the beautiful details, such as the décor our team set-up or the photos of their family and friends enjoying the wedding. It was even mentioned to our team during the wedding that this client wanted to pursue their own adventure into professional wedding planning. We are so excited for what the future holds for them in this endeavor and for a happy marriage in the years ahead!

and we loved working with you!

u for such kind words.

ill always be a favorite!

team! We loved working with you!

r team. We loved how all the details come together for you! Congrats from D&D!

e are so happy for you and are sending so many well wishes!

ble to celebrate with your family and friends! Congrats from Diamonds and Details!

ect! We are sending so many happy wishes!

have been part of it! Congrats!

! Sending so many best wishes!

ing day!

your wedding day!

h her to help plan her wedding. We wish this couple so many happy memories ahead!

you! We wish you so many happy memories ahead!

u and are so happy all your details came together perfectly!

you and we already miss talking details! Congrats from Diamonds and Details!

g day was an honor and we are so happy everything came together perfectly! We will miss working with you!

our wedding day team!

Groom and Mom Melissa for a beautiful day and celebration. We already miss working with you!

lette and her team. Congrats from Diamonds and Details!

d the process as not just client/planner but as friends! We are so happy your day was perfect and send so many congrats and best wishes from here on out!

roline! They are so grateful to have the opportunity to work with such wonderful clients like you! Congrats to the Bride, Groom and families on a perfect wedding day!

was an honor and you family and friends were the sweetest! We already miss working with you! Can't wait to plan something else in the future!

and was honored to be part of your wedding vendor team. We thank you for letting us add the details to your day!

together all the details for your daughter's wedding! Congrats to the couple from all of us!

nored to be part of your special day and is happy that all the details came together bad weather and all. Congrats from the entire Diamonds and Details team!

ch a great experience sharing in your family's beautiful day. Congrats on your daughter's wedding from all of us!

e honored to be part of it! We can't wait to see more sneak peak photos of all the details. Congrats!!

loved working with Mae and you and are so happy your day was as beautiful as you imagined!

ng party. The wedding was filled with so many surprises (Mummers, etc) that our team had such a great time working this wedding! Thank you Keri for this beautiful review. We loved working with you and are so happy the details came together for you.

ough time replanning your wedding and we are so happy we could be there for you to help with all the details. Your wedding will always be a favorite for its beautiful details, but as a client, we are honored to also call you a friend now!

wink) We are so happy all your details came together perfectly!

much and am so happy that the “third time was a charm” for your wedding! 😉

etting to see your daughter’s wedding day and all the details come together perfectly. We will miss working with you!

about our team and we loved seeing your beautiful day come together perfectly!! Congrats from Diamonds and Details!

part of your wedding planning process and already miss our phone calls and emails! Your wedding was so beautiful and we are honored to have been a little piece of all the details! Congrats!!

ucky to have been a part of it. We will miss working with you!

honor to be part of your wedding day! We will miss working with you!